LCB Management

We toured this community while looking into care options for a loved one. The Residence at South Windsor Farms was a very nice looking new community. The staff here seemed friendly enough, however I don't know that they were working well as a team yet. The facility seemed new enough that not all the kinks had been worked out yet. My loved one has some fairly exacting care needs, so I didn't think this would have been a good fit at the time I toured.

Very nice, clean ..new. Feels like a hotel. Sales person informative, but we ended up 'talking' too long .. we were on a time limit and tour itself felt rushed. We are early in our search, so minimal comparison.

There some wonderful people here but the culture needs work. Under the new ownership, staffing is not consistent and a resident can have 4 or 5 different caregivers on a single shift in any given week. Residents able to vocalize grievances or bear witness are not welcomed. Staff that "bark and argue" with residents are not considered abusive. There is a common practice of staff socializing in the office while the residents sundown unnoticed. There is little to no weekend cleaning but it is a generally clean and virus free environment. There are many dedicated caregivers. The movers, after finishing up at the new facility, said: "You can feel the difference in the attitude, this is the better choice."

I thought that they were pushy when they came unannounced. They said they had an appointment and visited my mother in the morning without us knowing that they were coming. Then they wanted to put her in a room with another woman and just one bathroom between the two of them. So they just didn't have the right space for her. They had other space but that was their plan, two women in a room with one bathroom.

Nice homey atmosphere. Looking for more active residents.

I thought they were maybe too confining. They don't take the residents out, ever, and I just though that my cousin was not quite to that level of lockdown memory care.

Talked with Seth; sounds nice, but too far, and this might work well for one in-law but not for the other; we're looking for a campus they can reside on together, even if in different units.

Albion is not to bad.

Assisted living $3975 for alcove studio and care costs start at $200/mo. Community fee is $3000!

I would not recommend it for dementia care (not even a little), but I would certainly recommend them for other care. They promised a lot, but they did not provide enough.

It is an older building so the community is not as bright and shiny, but it is well kept. The staff members we did meet with were nice. The actual care our loved one received while she was there was decent, but the problem was their communication. They did not seem to keep us informed with anything regarding our loved one, we were the ones constantly reaching out asking questions. We asked them initially what the difference was between assisted living and memory care and they said pretty much nothing. However that was not the case, there is only one director on the memory care side and they have very strict and limited visiting hours which iwas an inconvenience for our family.

Care wise the memory unit here is very good. Unfortunately the dining experience which makes up a good portion of the day is pretty awful now. The food has gone down hill in the 15 months we have been here. The whole memory care dining experience is really disorganized. No one is in charge and it is routine that they don't get some people juice or coffee and sometimes people don't get offered for. They need to fix the whole process. Many people are falling and it's because no one is paying attention. There are a few GREAT aides that try and do it all. Then there are some that clearly ignore when a fall risk is walking around. I've been there several times with falls and no aides in the room. They really need more people paying attention.

We chose this for my mother because the food and attention to detail were fabulous. In the last eight months it has gone way down hill. The food has been very uneven, sometimes not fully cooked, the portions even smaller than usual. The entire house keeping staff quit recently, and they lost the activities director who apparently was going to be let go. The place has been bought by a holding company that owns several similar places. They no doubt know that once a parent is settled, children are reluctant to move a parent, even if the residence declines, due to the disruption.

My dad's had a hard time here . They could not meet his needs and he constantly kept trying to escape through windows, doors anyway that he thought would get him out . There were not any activities to keep him busy . My father was very active so he had a hard time for someone that is not as active this would be a nice place

We moved my mother into the Keepsake Village, the dementia unit, about a year ago and will be moving her. There is a high staff turnover rate and many of the nurse assistants do not seem to have good training or experience in working with dementia. They often are short on staff and meal time can be chaotic. Some of the aides are wonderful but it is not consistent. The nurses are very good and the new director seems to be making good changes and there are more and better activities. Hopefully it is on a better track but we don't want to risk it. If you're parent or loved one is relatively capable then it is fine but if they require more care then I would suggest another facility.

I was able to take a tour of this community and was not impressed at all. All the residents at 3 pm were in there rooms and I did not see any staff doing anything. They did show me that they offered a lot of activities, but none of the aides were even out doing anything. That was the main reason we did not choose this place.

I am limited with what I can say regarding this facility. The facility is clean and well kept. I thought the food was acceptable. We felt that it would be a good match because all the staff were very welcoming and friendly and assured us that my mother would get the very best of care. My mother died after 5 days in the facility. We placed her there on a Sunday and she passed away in my arms on Thursday. The times that I visited her, she was either sitting alone by the fireplace, or sitting at a meal with others, but not being included in the conversations. Her hearing aid was not working properly and her eyesight was not great which caused her great angst and she was very depressed. She complained about being in a great deal of pain at night and not getting the attention, although this was strongly disputed by the staff, but as far as I could tell, there was only one aide and the nurse for the nighttime. One night my mother was sitting up in the bed and she was unaware that her leg was bleeding because of the metal on the hospital bed. The rug was stained as a result. I don't know how long she was sitting there before the aide came around to check on her.

My mom is in memory care. Most of the staff are friendly and kind, and the director is experienced and caring. But the staff to resident ratio could be better and the communication overall is lacking. The facility is newer construction and nice, but the memory care wing is limited in where residents can go. Independent and assisted living residents may have a better experience.

Overall experience with the Reserve has been fair. My dad became a resident on [date removed], and my mom on [date removed],. Mom was on ALF side and dad is in memory care. They have a high turnover of staff, the food is fair and at times the cleanliness of the rooms is pretty bad. I had a face-to Fave meetings with the Ex Director ([name removed],) who by the way has resigned and with the cook and maintenance worker and it's all lip service. My mother returned in late November because dint feel like it was a good value for what you are spending. Honestly would pull my dad out if I don't think it would be upsetting to his routine. They also increase his care plan by $[removed]k which is a total money grab. I would not recommend this place to anyone.

Since the Residence had a massive flood the ceiling in the lobby has been removed and covered with plastic, about two months ago. The lower half of walls near the elevators have been removed. There are two elevators for residents to get to the dining room. BOTH are out of service! I find this a huge risk for all residents! I have been told There are no fire drills! No plans for residents to get out if there was a fire. The food is nominal at best. We were told doors are locked at 8pm, however we returned a resident at 9:30pm and we walked right in. Nobody was around! Unsafe.