LCB Management

Transition from extended care facility to assisted living went well.first week working out any miscommunications. Staff accommodating,friendly. attentive. was told call bell response within 4 minutes, never happened.After shower assist,my mother was put in bed without her call bell,had to crawl out of bed to get help.have trialed call response several times always 20 minutes to half hour or more. IF THEY CAN FIX THIS THEN WOULD BE GREAT PLACE!

The food is a five. The facility is a year old. I think it is from the top down, sometimes unresolved issues with a top it doesn't seem to filter down with the people that is suppose to do the work. It doesn't seem to be anyone I can talk to that will pass the message on to the appropriate person.

The good Her apartment is beautiful and spacious. The maintenance men has been very responsive and friendly in helping my mother get settled in. The facility itself is lovely and well maintained. Claire, the social director is awesome and really cares about the residents. She has been able to get my mother out of her room for exercise and other activities. Nadine in Nursing is very nice, friendly and has been very responsive as well. Executive Director Michelle is very nice and empathetic but she cannot control everything there. Most of the staff is very friendly and welcoming. The bad Communication: Some of the staff did not know the correct date that my mother was moving in causing confusion to us when moving in. There has been a problem with Emeritus transitioning over to Brookdale. And has been the excuse given when things go awry. The staff does not wear name tags - again blamed on Brookdale's takeover which makes it difficult to remember who spoke with you at any given time. They are short handed for staff especially at mealtimes. The nurses egregiously mishandled my mother's heart medications and tried to give her double the amount of Coumadin and half the amount of lopressor. My mother told them they were wrong. My mother is not senile so she knows when something isn't right. We were lucky that a nurse from the Brookdale home office who was visiting my mother on July 3rd straightened it out, and we were dismayed that the nurse on staff that day was more concerned about covering herself than the fact my mother had a heart rate of 122. Part of the problem was the Drs. order for lopressor was not updated to the correct dose from her cardiologist. But why did they not question this? They saw the prescription bottles. The coumadin was transposed incorrectly and then carried forward. These incidents were alarming and had me question Emeritus' ability to care for my mother's wellbeing. There should be an incident report filed on this if it hasn't happened already. Thank God that nurse advocated for my mother. Also that Brookdale has these checks and balances from other nurses who are not employees of the facility. We were sold by Emeritus' marketing team on their flexible meal plan with a diverse menu and the ability to order other meals that were always available if you didn't want the entree of the day. The meal plan has turned out to not be what was promised at all, the menu we we shown by marketing we were told is not available anymore they claim due to Brookdale's takeover. This is false advertising and they need to provide what they promised when we contracted with Emeritus. We made our decision to go to this facility based on this meal plan among the other considerations. My mother has also told me there are not enough staff at mealtimes and had to wait 30 minutes to put in her order while seated in the dining room. She was concerned that her table mates were diabetics and needed to eat on a timely basis. She also had to pick up utensils for them when dropped since there was not enough staff. She also mentioned that there were other staff there that were conversing instead of working to help the other 2 hardworking staffers with the meals. They are there to work, not gossip with their buddies. And my mother is not there to take care of other residents. We were told there was free wi-fi included. My mother still does not have it in her apartment as they are claim they installing a new system. They told US to get a hotspot. THEY should get a wi-fi extender available at any store like Best Buy or Staples to have the signal reach her room so she can get what was promised.

The CNAs are generally good, except that you wait a long time to get your call answered – up to an hour. I’m kind of disappointed with them. All activities in the memory care stop at three pm and then they just sit there watching television. For the administration – the left hand doesn’t know what the right hand is doing.

They are less expensive, but he kept falling and had to get 24-7 care. The nurse is on the second floor. They were clean, and friendly and such. They just weren't able to provide the level of care that we needed and paying for the extra care was too much.

Boylston Place is a lovely, small assisted living program with on site nursing and various levels of support. I selected it for my mother based on its proximity to where I live, the intimate, small size of the building (less walking required), their variety of activities and the longevity of staff working there. In most areas, I have been delighted with the program. The staff are pleasant, generally responsive and attentive to my mother's needs. The facility is beautifully maintained and location allows easy access to shopping and restaurants. I have two concerns about the program that, had I known in advance, might have changed our decision to move our mother here. The first is the types of activities available which, on the calendar appear to be interesting and varied but in truth, they are often sparsely attended or the quality of the presentations is poor. For someone who prefers to stay in their room or goes out frequently with family or friends, this may not be a concern. But our mother is somewhat limited in her ability to travel and she relies on building activities to keep her sharp, mentally and physically. The second area concerned what nursing staff at Boylston Place may and may not do. As an example, when my mother had a fever recently, the nursing staff could not take her temperature and my mother did not have a thermometer. When my mother had an upset stomach recently and she had no OTC medication, neither did the facility nor could a nurse have dispensed it even if it were available. I find this peculiar since the facility that my mother was in previously (albeit in another state which may explain the difference), on site nursing staff could dispense OTC medication, take my mother's blood pressure and basically coordinated much of her medical care. I probably should have asked better questions when I met with staff.

They are short-staffed, the Activities Director quit within 4 weeks of us coming there, food is good not great, room is somewhat small, and my mother fell repeatedly and broke a rib and vertebrae. It took them a month to increase her level of supervision despite her requiring hospitalization within the first week there, which increases our cost by [amount removed] They asked us to pay for a caregiver to be with her and then didn't like our caregiver. Not many activities to do there, my mother is bored... we put her back on hospice this week so she can have more stimulation with visits. That was disappointing. But staff is nice and the place is clean.

I am sure this would be a lovely place for some people. However, it felt like a resort to me and we are looking for something that feels more like home for mom. She does not need frills, she just needs comfort, good food, friends and laughter.

It's a beautiful place, but the food needs much improvement. The staff are very helpful.

They are very kind to my parents. The location is perfect. The facility itself is clean. However, they gave my father my mother's medication's. Likely, this caused him to have a blood sugar of 36. Put him in the hospital for several days. I've asked him to look into it and see what happened. I have not heard back. I don't feel like it was taken quite seriously. They also ignored the fact that he appeared very lethargic before he went in. Told my mother not to worry about it that he was fine. It was just coincidental that they noted several days later that they made the mistake and mentioned it to me. Again, don't feel like they've taken this seriously could've caused my father his life. It is very expensive to keep my parents there. I would expect more attention to detail. Also would expect that if they were looking into it to find out what happened that they would get back to me.

Staffing seemed to be a big issue. Chronically understaffed across the board. Most staff was kind and friendly, but some could be rude or unhelpful because of their own frustration with being overworked and not having enough support.

In the beginning it was a 4 and the cleanliness ,activities and food quality is what got our attention. I would recommend it

The over all experience was good facilities are fine aids are hit or miss. Food was not consistent due to staffing issues. And at times served cold. Care Plan was decent but not explained in detail. Did not receive an " Orientation package" had to find a lot of stuff put on our own. Plenty of activities if you wanted to engage. Response time on inquiries was slow at times.

Ask a lot of questions when you first move in because the orientation is lacking. And until they get their food service situation worked out it is not worth the money that you're going to pay for a location that includes food. My mother has spent just as much on groceries as she would if she was still living at home even though her monthly rate includes three meals a day.

Had some issues with the staff about my mom's meds. The food was good and it's a nice place!

Admin staff is missing (to be hired), out on leave, new, or covering from other properties leading to confusion or referrals to other team members. Very few longer tenured admin folks. Perhaps there is high turnover in this industry due to stress? Perhaps the Executive Directors need more administrative support? All staff and employees are polite and friendly but not as efficient and timely as I would expect for an upscale Residence in this location and at this price point.

The facility itself is very well maintained inside and out. Lots of beautiful outdoor space with seating areas to enjoy the nice weather. Staff is really nice, very friendly. They made an effort to get to know my father right away. At times, they need to be quicker to respond to emails.

Welcoming building layout, love the lobby as you enter the building which is a common meeting place for socializing and events. Very clean and grounds are well kept. Lots of activities. Price fit our budget. Centrally located right off highway.

With the change in administration, the facility lost many of their seasoned employees. Services started to go down, and incidents of both Covid and bedbugs picked up. The administration was unwilling to address many of the issues that my cousins asked them to address about my mother's situation, and therefore we choose to move her to a different facility. The new administration seemed more focused on profit than the health and welfare of its residents.

Things didn't work out well at Fieldstone. [name removed] was an aggressive, combative resident that required more than Fieldstone was able to handle. They were kind it just didn't work out