L and M Serenity, LLC

I think that they do a very good job taking care of all of the residents over at the Serenity House. It is a tough gig, overall I would have to say that I am very happy with all of the care-givers working there.

Things are going just great at Serenity House V. They keep me really informed. I really like the whole small home environment. At another Serenity House we looked at the residents were more quiet and non talkative. The residents here are more animated and talkers like mom. I think it's really good for her. She seems to be doing just really well there. I am just really really pleased. The only reason I rated it a 4 and not 5 is because they have two caregivers the majority of day and one for a small portion of the daylight hours for 8 residents. I do think it would be better to have two people all the time personally. Rosena, one of the caregivers, is just so sweet. I like how they provide more personalized care here with it being smaller. At this facility the don't have an RN. They do have doctors that come to the facility.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. However, I don't think the care was the best match for what my loved one was needing at the time. Overall it seems like a nice place, and is definitely worth a look!

This was nice and well kept home with 8 beds. The home has a live in caretaker, and had features that were nice. My mom likes to walk and they have limited walking facilities for her needs. They do offer everything the bigger homes offer activities and medical rounds just not longer hallways.

They are great. The only issue we had is the food. I don't consider hot dogs and chicken nuggets actual food. Need healthier alternatives. I also don't consider peanut butter sandwiches food. It's great other than that. It's fabulous.

The lady that is there during the week and is only by her self and taking care of six people and is doing a wonderful job and being very good at her job. The lady on the weekend isnt that good she isnt that personable on taking care of all of them.

So far they are doing a pretty good job. I don't have any concerns about things like, how clean it's kept, or the food or the staff. We liked that they offered some physical therapy, and that is why we chose them.

Clean. Pleasant home environment. Snacks Galore! Want more info on possible outings. I've only seen and spoke to them once, therefore the 4 stars.

Overall I think they do a good job at Serenity House. My loved one hasn't been here long, but I think she has shown a lot of improvement since moving in. The facility itself is clean and well kept, and the staff all seem very friendly. They are definitely worth a look if you're searching for care in the area.

Serenity House seemed like a nice place overall, but unfortunately it didn't end up being a good fit for Mom. I wish they had been a bit more thorough with their assessment, as initially they thought they could handle her but they told us we would need to find somewhere else only a few days after moving her in. For those whose care needs do meet what they are able to provide I'm sure they would do an excellent job, however.

They are doing a good job.

I will write this review but do not want my name attached. First of all, my mother is 95 years old and has many serious issues so she requires a lot of extra attention. She is at the Serenity House located at 5286 W Portland Dr., Littleton, Co. I am not familiar with any of the other locations. She is heavily medicated so does not participate in any of the activities the caregivers plan for the residents. The monthly rent is $4,200 which I think is too high. There are seven or eight residents at this location. The bathroom situation is less than ideal -- I understand there are three bathrooms but only two are functional. (This is what my mother has told me, I do not know first-hand.) The third bathroom does not work but I don't know the reason. The bathroom my mother uses is only for the women and often times my mother has to wait to get into it -- especially in the evening when she is getting ready for bed -- she often messes herself because she could not wait for the person(s) in there to finish. The caregivers have a heavy accent (Asian) and hard for my mother to understand what they say to her. Visa versa -- they often do not understand her; so a lot of time she goes without their help. The caregivers are very good to her but will only do extra care for her from doctor's orders, i.e., help her with support stockings and getting dressed. They also prepare Asian food, which is good food, but my mother isn't used to the vegetables and spices they use. They do the best they can on the budget allowed for food. Since my mother is heavily medicated she sleeps during the day and often complains about the noise in the rest of the house. I do not think it is excessive, but the noise often keeps her awake during the day. That is all I have to say for now. Thank you.

We love it here! There's really no specific areas of improvement, so we are very pleased! The one complaint my loved one has would be about the food. However, we really liked that it's more of a home environment here, since that was really important to my loved one.

For memory care, they do a good job. I don't really have a good rating for the activities, though. I do know that they keep it very clean - they're cleaning all the time! I've seen what they eat, and the food seems fine. Communication could improve a little, but the staff is amazingly patient with the residents. Also, the small setting is very nice, and the size of the place is good. I would recommend them.

Unfortunately my loved one was only here a short time, but from my tour and the work we did getting her moved in I was very impressed by what I saw here. The owner and his administrators are all wonderful, friendly people. Sonya, one of the administrators, helped me work up a personalized care plan for my loved one that I was very excited to see in action. The owner, Mike, is a physical therapist and really places a lot of emphasis on a rigorous fitness program for the residents. He really took a personal interest in my loved one, her needs, and how his facility could best assist her. Since this is a smaller residential community all of the residents get a lot of individual care and attention. The only negative I can think of is that my loved ones personal bedroom was on the smaller side.

She's moved in and as far a we've heard they're very happy with it. She lives there alone. She had a stroke and the family needed to find some thing for her because she couldn't take care of herself. As far as I know, she's happy there.

The employee that gave me a tour was helpful and showed me around and I met guests. They gave it high marks and have been there for a few years. Felt homey and I liked the set up.

Clean, pleasant facility.

A new company bought Serenity during mom's stay and the transition was much rougher than it should have been with poor communication and inconsistent staffing. We started discussing moving mom. But it got better after a few months so we decided to stay there. The first house manager we had was almost OCD about the kitchen. Again the inconsistency of staff and changes in operations during the transition. But the last couple weeks had as house managers were great. [name removed] and her husband were a 10. Consistency in weekend staff is important. Meals/dining - sometimes weren't balanced meals-varied depending on staff. Overall we were pleased with mom's stay. Once the new owners worked through the transition it was better again. I know staffing is difficult but having consistency especially in coverage for weekends or when primary caregivers are off is so important. When new coverage people are coming in all the time, that's when quality of care declines. Exceptional communication is paramount to maintaining good quality every day-not just when the live in caregivers are on duty.

I really like Serenity house. My Mom seems happy there. I sometimes have language problems with the staff. I am happy they do games and puzzles with them every day.