KR Management, LLC

EXTREMELY helpful in our discussion!! However, I don't feel this is a good fit for my mom.

The community is very neat and clean and the staff is very nice and friendly. The community is has a homey atmosphere. They have great transportation and the community is more like a home, not a facility. The community is a great value for the money. The food is great and they have lots of activities going on. I would recommend this community to others based on my experience.

There were certain things I look for when touring communities. The community appeared clean and well kept. However, I did not like the attitude of the staff. In sitting and talking to some of the residences they said that they really didn't like living there but it was what they could afford. So after speaking to them, I lost interest in this community.

I toured a few communities with one being Buffalo Crossings. I had a good tour, everyone was very nice. The facility seemed to be maintained very clean as well. It was just a larger place, and I was looking for a smaller more intimate facility.

Very nice. No rooms available and costs a little high for it being older.

I had a good tour of this community. It is a very nice place. Everyone was very kind, and welcoming. The community looked great. The experience went well.

My mother is in IL rather than assisted, so there really aren't care services. I wish there were more activities, there are some and she enjoys them, but wish there were more. They do exercise, bingo, dominoes, go places and do things and stuff like that. I know that she would particularly enjoy musical events, either to watch or participate in. At Florida Baptist, independent living in a cottage means that technically none of the meals are provided but you can purchase meals. For various reasons she gets the midday meal included in her rent, and she has decided to purchase the evening meal as well. She's very happy with the food that they serve.

I would tell others that it is clean. I'm pleased with the medical attention they have. This is one of the most important thing about the community to me. The staff could be more willing to assist with the residents to assist with eating with those that have trouble setting the food up. I think they may be short staffed due to COVID.

Staff is very friendly and helpful. Also very responsive. I would recommend

For the most part my experience with Oak Manor was very positive. I was in a Villa that was comfortable and most of the staff was caring and helpful. I don't know much about their larger group building facilities. Their food on whole was good with choices in the main dining room. As with most places today they seem to struggle hiring good staff. It's a homey atmosphere as opposed to an institution which worked for me.

There are not enough staff members working and when it comes to the meals and dining service they are not consistently good, but nutritious. There are not enough activities for the residents to do. It is expensive for not enough staff for higher level care and meals are only fair... it's run down and needs upgrades. Not enough activities for active people. Someone should be in dining area to help serve, etc. it's difficult with washers and wheelchairs to try to find what is needed. Overall, we would NOT recommend. They are very kind my mom, however, she has witnessed them being not so kind to other residents.

They went through a lot of personnel changes in the time since Sept. 2022. The CNAs who work with the residents, were largely not good. They were without nurses for 2 months. And importantly they got a new executive director. The Activities Director was a behind the scenes person, but not imaginative or enthusiastic.

Our family had an in person tour and our tour guide did not seem prepared at all, we only got to see a studio room and not other apartment sizes.

I toured this community and everything was great, except for the food. I noticed that they have a very large group who participate in Mahjong, so that's a good thing to know for some people. The rooms are a very good size. As far as the food, we had a meal during our tour. It was terrible. The shrimp and all of the sides were cold and didn't taste good. A longtime resident here told me that the meals are pretty consistently not great. Other than the food, everything else seemed really good.

Very nice people on site. Rooms were quite expensive for the condition of the housing and the individual rooms were somewhat small. Mother in law was not interested in residing at this facility.

Observe caregiver staff working and interacting with residents. Participate in a meal in the dining room, and observe interaction of residents with one-another and with caregivers

The Oak Manor SNF failed our mother who was hospice patient but placed on rehab side. The first week, mom was unable to do the 3-point to get in a wheelchair & she fell twice. We had a Care Plan meeting and stopped rehab & requested soft foods. In the midst of dealing with a dying family member, we were forced to turn away rehab daily and send her food tray back each meal to get the soft foods promised. The Suncoast Hospice nurse was as baffled as we were at the repeated disregard for what had been decided in the that meeting vs what was actually being done. Mom was in a lot pain that was not being controlled with the prescribed medicine intervals. She was unable to ask for addtl meds. We stayed with her feeding her, dismissing rehab and getting solid foods, & requesting more pain meds. We moved mom to a Suncoast Hospice Care Center. The lack of communication and training gaps at Oak Manor, left us with a heavy heart that we chose that institution in our mom’s darkest hours.

Would strongly discourage everyone to stay out of oak manor for poor attention to residents, terrible medical staff, and subpar food and services

I have few things in mind, since I’ve been surprised for many things.Also,we are tired to have a conversation with [name removed] the E.D,because she never takes care of the situation,things still happening and that’s not fear for my family members,friends and neither for us who are paying a lot of money for being and feeling mocked and deceived by her;including employees of all departments. The rooms are nasty!Full of old trash,the bad smell is unacceptable.The food is not the appropriate,poor, and the trays food for rooms are always late and cold; the service in general has been the worst. The caregivers have no idea how to treat, transfer, and even less,have no patience and empathy with our loved ones.We all believe and are sure that more than one caregiver has not passed for any nursing school before in their life’s.Also, the facility is always short of staff and the small group of the ones who really work are not able to take care of all residents.

Took a tour, found a studio that I liked but the contact person never returned my call or followed up on the additional items that I asked for clarification on. In addition, she had me hold her hot tea while she drove the golf cart - VERY unprofessional. When I asked why I should choose that facility over others, she said it was because management pay close attention to who they ALLOW to live at the property so that they "fit in". Makes me wonder if we were not "chosen" for some unknown reason. Wouldn't recommend - simply - If the front staff is this unprofessional, how does this reflect on the care staff??