Keystone Senior Management Services, Inc.

Keystone Commons seems to be very well run. The community is very clean and it seemed like it would be a good place for my loved one. So far we have not been able to find anything wrong with it. We are please with them so far and would recommend them to anyone.

It was very nice, and the closest to what I want for him. It was expensive, you got that right.

visited Nov 12, more sun rooms offered, all levels of care excellent, local TV and cleaning included, rather pricey but very nice community

VERY EXCITING! If we can get this worked out, I think this is the place. they take Medicaid without a wait period!!! This non profit organization takes care of all the needs of the resident. Issue would be Medicaid would take Mom's SS money and in return, they cover the rest of the cost for the facility. She would get about 100 dollars back in spending cash. They allow dogs and he said they will try to work towards placing her on the 1st floor. At least the dog can come and visit! How cool!!! Called her immediately after this conversation. She said niece lives in the same town. They will try and go look at it this weekend. the Director said we are now officially on the list.

Every thing on this is perfect

The meals and dining service is excellent and this community just has a very bright and homey feeling to it. Our only complaint would have to be the lack of supervision on the weekends, that could be improved some.

The past three years have been a blessing for me. I have a one bedroom, bath, laundry, full kitchen, partial office and deck. It has changed my life to one with friends, activities and comfortable surroundings.

It is a wonderful community for your loved one. There are a lot of activities available for the residents. The staff are outgoing, friendly, kind, and helpful. The community is clean. Everyone knows everyone.

We couldn't be happier. My Mom is enjoying her new home and the staff and residence have all been so friendly and helpful. We all rest easier knowing she is in good hands.

I toured this community for my mom. I was not happy with the memory unit because it was not what I expected. My mom would of been unhappy here. Very over priced for the care here. The staff were nice. The community seemed very gloomy. This was not a good fit for my mom for the care that she needed. Familes would need to see if this would be a good community.

Overall I think they do a very good job here, I'd give them high marks across the board! It's very clean, and everyone has been very friendly so far. They seem to have a good amount of activities to keep everyone entertained, as well!

When choosing a place with mom the aesthetics and full kitchen in apartments at Keystone Place became deciding factors. My mom is in independent living so she does not receive a lot of care services, but I'd give them a four for the food and cleaning services. She has an outdoor patio and the transition from a home, which my mom lived in her whole life, to an apartment was less jarring because of how nice Keystone Place is. We didn't mind paying more for a newer and nicer facility, my mom was immediately enthusiastic about Keystone Place which really sold us on the place. The food is really good, over other places we toured, I think it's good, although my mom has some complaints, she's not complained about anything else at Keystone Place. The people are really lovely, the residents are very nice, and the people who run the place, the concierge are all very lovely. Kathy Smith has been helpful along with several other staff members, they are very good at clearly communicating expectations. I feel comfortable they will contact me if my mom is not adjusting as well as we expect. So far everything has been great!

Tour guide was knowledgeable, kind, and thorough. We are thrilled that they have a transitional unit, the Willow; however apartments are too small and outdated. Very unhappy that because my father has dementia he would not have access to his own balcony. I understand his is a regulation, but it is one he likely could not adjust to.

I would rate Keystone a 4 out of 5. I feel that the nurses and aides truly make an effort to keep my mom comfortable and well cared for. Whenever I have a question or concern, the nurses are very helpful and responsive. The activities available for the memory care residents continue throughout the day, providing plenty of opportunities for engagement. The meals are good, and there is a warm, family-like atmosphere that makes the community feel welcoming.

It's very difficult to review this facility as it's not complete. What I can say is that I'm sure it's going to be beautiful!

I would rate Keystone 4. I feel the nurses and aides really try to make my Mom comfortable. When I have a question or concern the nurses are most helpful. The activities available for the memory care folks continue throughout the day. The meals are good and have a family atmosphere.

Facility clean. Lots of activities/ events. Just had a huge 7% rate increase. Having issues keeping kitchen help. Lost a cook and pastry chef who didn't last 1 month.

There has been tremendous turnover in administration which impacted our experience greatly at the beginning. Not a good start. But things are improving and the memory care area has been consistently good.

Management is very helpful and patient with all the families questions. Very nice and clean, lots of activity and outings.

I only have good things to say. No place is going to be perfect. Keystone does a fine job. The staff at Keystone memory care have been kind, loving and professional. They have made my Mom feel comfortable and safe. The activity director spends lots of hands on time with the residents. She always has plans to enrich their day.