Keystone Senior Management Services, Inc.

The main reason I picked this is because of its location, “Keystone” is close to where my mom wanted to stay. The staff and residents are friendly, but mom is still adapting to the change. She seems to be adjusting fine. She is using the beautician they have on the premises. I have had no problem with them and it’s a lovely facility.

very nice small unit.

This was not really the right environment that I was looking into for my loved one. There was just another community that seemed to stand out more to us for my loved one.

I liked the community except for the unit that my aunt needed. My aunt likes to walk and here there was barely any room to stand up. The place was to small. The set up was different and it just did not fit my aunt.

Mom found that one of her school friends was at this community so it made her decision to move easier. They are only allowed a toaster in their residence. She has a small kitchen with a half sink and a motel like refrigerator. They do her laundry for her and they offer a variety of activities. Mom is content with the food. This community is a converted elementary school.

I hated it. It was pretty and new, but my mom is 93 and the assisted living was really isolated. For her to participate in any activities would have been long very walk. There weren't people out and about. She would have just been in her apartment all the time. For my dad, the memory care was nothing like they advertised. They said they had a wonderful outdoor space, but it was just a sidewalk and a chair. It was tiny. When we toured, they were showing their memory care people a movie and the screen was so dark I couldn't even see it. They were just looking at a black TV screen sort of compliantly.

The Staff is very friendly so make sure you're asking lots of questions about the onboarding process to ensure a smooth transition into the community and into the care plan pipeline. This will make move in and the subsequent first few weeks much easier to navigate.

Areas they could improve on - Let the residents control their thermostats year-round. It was always too cold in the rooms and the dining room. The hall carpet needs to be cleaned or replaced On a positive note, the staff Was very friendly. The residents were Not.

Keystone Place was very upscale and clean. But they assured me beforehand that they would be able to handle my husband, who was known to have aggressiveness. However they evicted him about a month and a half after he was admitted because they weren't able to care for him because of his aggressiveness.

The communication between the three shifts and also between the facility and the family members could be vastly improved. It's pretty much nonexistent. I can never determine what my loved one's day has been like. I leave notes all over the wall so they can see what I would like to happen, and then it doesn't happen. He's fallen a couple of times because they're not putting him in the chucks we provided for him. And his room always smells like urine because they leave his dirty clothes there all week. He's not getting a shower regularly. There's also another resident who wanders the floor and breaks things or takes things form the rooms, so everyone has to keep their doors locked in the memory care unit. We're trying to work around these things We'll see how it goes. But there are only 2 people to care for 20 memory care residents, which is just not enough.

Had a waiting list

I would recommend you confirm all the items on your list, and make sure you are getting what you expect for care for your loved ones. The staff are good to work with. They are responsive to any questions or concerns I may have.

Our family had an in person tour and our experience was just okay, something about the community did not stand out to us and we did not think it was that great looking.

$4050/mo for studio; $5750/mo for 1 bdrm; includes meals, 1 1/2 hr care (meds, etc); RN assessment, care plan, transportation to and from medical and shopping); WAITING LIST with $500 dep; 5 people waiting 30 - 90 days; one-time community fee $3500; Verizon and Charter; weekly housekeeping, laundry (towels and linens)

This review concerns mostly the Memory Care unit. Communication with nursing and care staff was poor. Staff told me what they thought I wanted to hear rather than what was actually going on. Screening before entry was haphazard. Options regarding medication management were not explained adequately. Finally, my husband proved to be a danger to staff and possibly other residents, and was removed to a local hospital emergency department. No one told me his lease had been terminated until a social worker at the hospital gave me the phone number of a low-level staff member at Keystone Place on the night shift who said he wasn't "allowed" to reveal his surname. A call to the Executive Director was never returned. The Director of Health and Wellness did call almost a week later but was impossible to find on site or to connect with during the two weeks of my husband's residence.

Actually it was not our first choice they had an available room. Hind sight being 20/20 I should have waited. They are understaffed.

I toured this community and I did not get a good impression. Cleanliness was definitely lacking. Not a good choice for my loved one.

I was dissatisfied with our experience at Keystone Place. I felt that they did not respond to our requests made and did not have good solutions. They do not offer 24 hour nursing care. I think for the average person, the facility would be just fine but they were not able to accommodate our needs. The facility is beautiful and brand new, it just was not the right fit for us.

Beautiful facilities, but haphazard staffing. Services in the contract are not consistent. (No change of bedding in two weeks!!). Similar lapses are routine. Close to negligent

It was terrible! The CNA's, except for one, were rude, the Apt was cold because they wouldn't turn the heat on until sometime in October, the hall rugs were filthy. The food was good, though.