Kaplan Development

There are no doctors or PT staff, it is all outsourced. The cost is good for the living and meals; however the nurses on staff are good. the nurses can't do what the doctor does. They don't have access to the doctor notes, and instead the family has to reach out to the doctor and find out what the doctor has to say about our loved one.

They have a lot of activites, and keep them busy. The care is supbar, and they are short staffed. We pay for the highest level of care, and sometimes my loved one does not get the attention that is needed. They hardly have any food options available for my loved one.

Friendliness of staff, activities and resident engagement stood out to us at this facility. The staff is friendly and accommodating however, there is no point person that I am aware of to discuss issues regarding my mothers care or if I have questions. Activities are offered, but not to the level that is offered on AL side. Housekeeping is provided but there's no communication about how often services/laundry is done for residents. The facility is clean. I would not recommend at this time due to the high cost of care in relation to other facilities in the area.

I have suggested to others to look somewhere else. Why would an assisted living have most of their "apartments" be for two elderly people to share. If they wanted a single occupancy they needed to pay double the monthly rent.

I really liked Bentley Commons. The facility itself was very nice and beautiful. All of the staff members were nice and there were always staff around, but being my dads case he needed more 1 on 1 care that they were able to give him. In the memory care the staff would bring residents down to participate in activities and were encouraging. All of the people really were great. Unfortunately it just was not the right fit for us.

They could not keep covid out of the facility. She was not the biggest fan of the food that they served. I do think they were expensive especially for the services that were provided. We had issues with communication from the staff and they were just not organized. It was not the right fit for my loved one, she needed more services than they were able to provide. I do not think they should have taken her if they could not provide the care she needed and we were very clear in the beginning. I would recommend the facility is your loved one does not need many services, but if they do I would not.

They could work to improve on the quality of the meals and the timing of the meal delivery since sometimes it is served cold. They also could work to improve on their overall internal medication with the staff in regards to medication changes and relaying that information back to the families.

we toured this community and thought [name removed] was amazing! she helped us answer a lot of questions and also helped us find what we were looking for in a community. we chose another community because they could not accommodate the different needs of my loved one and their partner. it also didn't have that homey feeling we were looking for.

We were not the biggest fan of the location. You walk in and it is absolutely beautiful, they have a big grand entrance. But immediately what we saw was a lot of residents in wheelchairs. The assisted living and independent living residents are mixed so it just has a whole different feel to it and that is not what my mom was looking for.

We chose All American because we were super impressed with the facility itself, the way it looked, the cleanliness, the food, and the staff seemed wonderful. I think they could improve on their communication with the family members.

We have had some issues with the care team, and some of the staff is very friendly and some not so much. However when we were having our issues it was happening during a change in management so that could of been the reason why. Our loved one does say the meals are not the best, the quality is just not very good. We picked this community because its clean and fairly new and the price was good compared to others in the area.

This facility was converted from a nunnery, which I found to be very interesting. But the rooms were small, and the bathrooms weren't very big either. Everything had been redone and looked brand new, but it was kind of plain. The price was higher than other places we looked at. I found it strange that the lobby had only chair, and the overall presentation when you walked in wasn’t that great. This one we thought was just okay.

This community wasn't the right fit for my loved one. This is because of the shared common space. To assist with the lower cost you must share a bathroom and a common area, and this just didn't work for us. I think the caregivers cared for the residents while we were there. They have physical and occupational therapy on site which was great for the residents that needed it. There is a high turnover of staff at this community, and others. The additional concern was the distance from family.

My loved one was not there for long and we were happy that they allowed my loved one to stay while in hospice. Everything went well however, there were several items stolen from my loved one and me while there. My mothers jewelry and personal id documents were stolen.

Our family was able to tour this community in person, however due to the covid restrictions we were not allowed inside but we could only be outside. We were able to look through the windows and everyone we encountered was friendly.

Proceed with caution at this community. Shortly after arriving they moved my loved one to a different unit. The caregivers would forget to give my loved one their hearing aids. My loved one was always in other resident's clothes when we visited. It appeared the staff weren't taking care of my loved one. There were some good things about the community as well.

We haven't been able to visit since March due to COVID, however we do know they have bingo and arts and crafts session, but we wish they would offer more activities to the residents for them to participate in. We do wish they would have a better way of getting snacks to the patients, most of the time the snacks are scarce.

We chose this community because of the price and location. If your loved one is not used to speaking up for themselves, the staff can be rather abrupt sometimes. Once you run out of money, you have to find another place to live. My loved one has since moved out to a different facility. I was not pleased.

The communication could be a little bit better when it comes to the care services.We feel that when we do call there, someone should always answer the phone but that is not always the case. Half of the time we do not receive call backs which is frustrating. We do love the activities director she absolutely amazing. They would have entertainment groups come in to sing, as well as a wonderful exercise program. The just made a change within the past few months with the food, at first it was disgusting and now it is much better. My mom loves her room, she has a twin bed with a recliner and a desk. Its pretty spacious. The price of this community is reasonable compared to the other communities in the surrounding area. When you drive up to the front of this community is absolutely beautiful. It was a bunch of flowers surrounding the whole front area, its very pretty in the fall, spring and summer.

Good rehab guy Small apartments