Kaplan Development

Mother's first day there was met with many people greeting her, each having a task to help her get acquainted with the workings of Bentley. There was a person to bring her to lunch and dinner, another person to show her where to pick up her mail, a person assigned to bring her to activities, etc. People at Bentley, workers and residents, have all been very helpful in making her feel comfortable.

House cleaning could be better and it's very expensive. I saw first hand how things were run and so did my brother. We would not recommend them.

The staff that interacts with the residents on a day to day are friendly, upbeat, helpful. Administration seems less accessible and understanding. I would recommend them, but you need to actively advocate for your loved one and not just let them run rough shod on their rights.

Give full attention to the roommate aspect of the living arrangement. Unfortunately, that did not work out in my cousin's case and I ended up having to pay for 2 units which offset greatly the economic value.

We knew it was assisted living but thought there would be more oversight concerning Mom's health, like simple observation from staff helping her dress or bathe, or housekeeping. We had to ask them to evaluate her when we observed various things. Getting a UTI test took days, there was no guarantee of seeing a doctor once a week. Mom ended up with a severe UTI that landed in the hospital with serious mental decline. She went to another place for rehab. BC just was not a good fit for her needs. Using the facility's doctor was a bureaucratic nightmare. We had to push for a urine test with the nursing staff. Then we had to wait for the doctor who was in Richmond to say, yes, do a urine test. Then getting the test was hit or miss. Finally after getting it, it had to be sent to a lab somewhere so it may not be picked up that day. And then wait for the results to be returned to the BC staff, then for the staff to read it and act on the orders from the doctor.

The facility was always clean but housekeeping in the resident rooms was fair. The nursing staff was excellent. Some aides were great and some were awful. Very poorly staffed on weekends. The staff really tried to get them to participate in the activities. My parents were miserable there but it wasn't Paragons fault. They really tried to make it good for them. Nursing staff was very supportive during hospice.

The activities I never saw a lot of activities for the Alzheimer's residence being done. Quality of care the facility I bought my father to take my mom when she came out of the rehab facility not to do the PTO to have hospice come in and let them take over the function they could assist my mother better us not knowing that when you discontinue OTT my mother never got out of the wheelchair and when hospice comes in that's money being put back into the facilities pocket where PTOT the money comes out of the facilities pocket so I do have issues there. My mother declined rapidly, had a sacral decubitus woo that was gnarly to say the least, that's why I feel like the quality of Care was not there. They missed us or my father from taking her out of PTO.

I would say that initially we had a great experience but once there's a turnover in administration, customer care and service declined. For the amount of money that it costs, I expected my mother's area to be clean on a regular basis. Oftentimes her clothes/personal would go missing despite being tagged and then I would be asked to replace them. Things that were necessary for her like her Rx glasses went missing on multiple occasions and it seemed as if it wasn't important enough for the staff to make sure she had her glasses. It seemed as if this was status quo. I could understand this reasoning if the memory care population was large but they had a small population (under 20 residents). My mother has since been removed from this facility and administration was uncommunicative and uncooperative during the last few months of her stay. I'm still debating on whether to contact my local ombudsman to investigate All-American and their practices regarding patient care. For the amount of money that was charged on an annual basis including 2 increases since my mom's time there I would have expected prompt communication from administration/executive director when problems regarding my mother's care needed to be addressed.

I would say shop around. Sometimes they feed my loved ones big portions of junk food before dinner.

My loved one was previously a resident at All American Assisted Living at Hillsborough and the overall experience was okay. I won't go into detail about why I gave the scores that I did. Let's just say that we moved my loved one to a different Assisted Living facility which also provided Hospice Care.

Her apartment smelled like urine and her toilet was always filthy. They let my mother fall in the shower. She broke her tibia and fibula. While in rehab, they said she would require more care than they could provide and did not let her come back. They offered to reimburse my mother some money because she wasn't in the facility more than she was. I thought that was very nice of them. However, they never did reimburse her.

If we could afford somewhere else to go that was close. We would move.

Most of the staff is great! There are a few that don't seem like they want to be there. There are a few who would rather be on the phone than sit with the patients.It was new and lower cost from other places. It seemed really clean.

I was previously a resident at Bentley Commons Senior Living Community and the facility/my experience was okay. To me, this facility was awful. All the aides would do is take me up to the third floor to my room. Not all of the aides, but most of the older ones. The med tech, [name removed], never spoke to me. That includes from the first day that she came to give me my medicine. [Name removed], the administrator, is nice and he tries hard. He truly wants the best for his people, I hope he can be rewarded for all that he is putting into Bentley Commons. The food was good at first. One thing that they did do well was showers. As for me, I would never go back to Bentley Commons.

Our family had an in person tour with Bentley Commons and it was just way to expensive and it was not has nice as [community name removed] and had a terrible outside area. It was not going to the place for our loved one.

The common areas are very dated and could use renovation. The apartments are nice. The few of the staff are wonderful. More like a Nursing Home than Assisted Living. It was an acceptable “stop gap” for my parents when I had to move them quickly but if I had additional time to research, I would have found a different facility where their lives would be happy, fulfilled, and a life full of laughter, good food, and caring staff. There are some amazing staff but those folks are rare. Lots of turnover (but that’s typical with post-Covid) and traveling staff who just do the minimal. A trip out to the Dollar Store isn’t an enriching experience in my opinion and some of the events are a bit juvenile. (In my Dad’s words “We’re not babies, just old”). My parents may need a little “gentle prodding” to get involved in activities but they felt like they were being “nagged” to go to activities. Facility didn’t take the opportunity to ask my parents when they moved in what they liked to do and create activities with other residents that may have the same interests. There are 3 meals a day but the food is not good. There isn’t a lot of protein but a lot of cold cuts and salads. There are 2 choices for lunch and dinner with a open-style breakfast. It’s very “institutional” food and nothing like “home cooked food”. No flavor or spices, food is very dry and overcooked.

The staff overall cares for the residents. The food has improved greatly since a new chef arrived in the community. During the tour the Marketing Team told us that our loved one could have family members enjoy dinner in the dining room with them. Then staff later told us that our loved one wouldn't be able to eat meals with family members. This was disappointing to us!

There are no doctors or PT staff, it is all outsourced. The cost is good for the living and meals; however the nurses on staff are good. the nurses can't do what the doctor does. They don't have access to the doctor notes, and instead the family has to reach out to the doctor and find out what the doctor has to say about our loved one.

They have a lot of activites, and keep them busy. The care is supbar, and they are short staffed. We pay for the highest level of care, and sometimes my loved one does not get the attention that is needed. They hardly have any food options available for my loved one.

Friendliness of staff, activities and resident engagement stood out to us at this facility. The staff is friendly and accommodating however, there is no point person that I am aware of to discuss issues regarding my mothers care or if I have questions. Activities are offered, but not to the level that is offered on AL side. Housekeeping is provided but there's no communication about how often services/laundry is done for residents. The facility is clean. I would not recommend at this time due to the high cost of care in relation to other facilities in the area.