Juniper Communities

Juniper Village at Louisville is a comptetent, caring, and stimulating environment for memory care residents. After a terrible year at Sunrise of Boulder, which was traumatic for both my mother and my family, this has been a breath of fresh air. They are on top of all aspects of her care, have reduced the medication that she was receiving (which has improved her cognition) are and always positive about her. My previous experience with memory care at Sunrise, where I was treated as if they were doing me a favor for caring for my mother (at great expense) was so different than this. At Juniper Village they treat families and residents with repect, and let you know that they are honored to take care of your loved one. I cannot recommend this facility highly enough.

It has only been two months that my dad has been here, but the staff has been incredible to work with. Sometime the communications is delayed, but overall the experience has been great (given the circumstances). My dad seems to be adjusting well and has even said he wants to work there. This is a huge change considering the resistance to being palced in a memory care facility. He tells me that he is very happy in the facility. So far we are pleased with the cost and we have not been nickled and dimed to death. I give the facility and staff a solid A so far.

At 93, Dad needed the safety and comfort of a home and loving caregivers in assisted living. As a daughter, I wanted only the very best for him. At Harbour, I have been extremely pleased by the high level of healthcare provided by competent staff who fully address his medical issues, nutrition, daily care, friendships and overall well-being. Everyone has been very kind and supportive to both of us. The setting at Harbour is tastefully decorated and furnished, comfortable and as welcoming as a home. It deserves a 5-star rating! As a World War II veteran, Dad is one of the last remaining from "The Greatest Generation." I felt he should be given the same dignity of care in his later years that he gave by serving in the military. He has been most pleased residing at Harbour. I definitely recommend Harbour to someone looking for excellent senior care.

the staff at emeritus always has time for questions from family. they are very concerned with the residents that live there, and there always seems to be an activity planned. even if (like my mom) your older parent is against living in assisted living, this place just seems to work!

It is a very very nice community. It really is just a wonderful place. The people that work there are just overly friendly and overly helpful. We are very pleased with them and would recommend Emeritus to anyone. The staff really is what makes the community.

Beyond helpful and friendly. They really go out of their way to work with residents and their families.

Staff are friendly and helpful. The food was good. My father in law had no complaints while there. He said that the staff treated him very well. We were all pleased with Juniper.

They were very well staffed and possibly overstaffed, which was reflected in their prices. The place is beautiful and looks like a resort hotel. The Head Nurse was great and could even be reached by the staff after hours. The Admissions lady, [name removed], was incredible. They also had a nice bistro with snacks for the residents. The food was okay most days. My one pet peeve, which happened to our family and another family that we got to know, is that they have meetings which we didn't know about and weren't invited to during which it was determined that our family members in needed a higher level of care which resulted in an increase in their monthly fees. We received the news in a form letter which didn't even explain the reason for the need for increased care or the accompanying increase in costs. I talked to our mom's caregivers who all said that they hadn't noticed any increase in the amount of care needed.

We were drawn to Juniper because they are dog friendly and allow smoking. What impressed us the most was the kindness and attentiveness of the staff. If there are mistakes, there quickly addressed. Everybody knows my mom and her dog! And they're flexible rather than rigid which I think is vital for having a community and a home. We are very happy here.

Whenever I call my questions and inquiries are always answered quickly....Room size is great I can't really answer about the activities because [name removed] doesn't participate in any. And the food not sure about because I have not been there during a meal.

I feel that my loved one is safe and well cared for, but there could be improvements in communication with the billing

Juniper is so clean. The staff is phenomenal. They take care of my mom’s needs immediately and it’s a bright and happy facility with lots of lots of activities and happy people.

I think like most places, Juniper is understaffed. The administrators and staff are very nice and caring but the caregivers did not push showers if the resident refused. While I realize they cannot force a resident, they gave up too easily. They would advertise some activities but cancel them at the last minute. I did like the fact that they kept me apprised of any issues, immediately. We had to move my cousin to [community removed] for financial reasons only. Juniper is a very nice facility.

I wish they did more activities outside the facility. One night in Dec they went on a bus ride to look at Christmas lights which my family member loved. I would recommend it. We were attracted to them because they have great staff and it's a nice facility .It is in close proximity to family. It has tiered care.

My Grandmother passed on[date removed] the memory care was amazing to my family and grandmother they were very supportive and the cook [name removed. The one person that gave condolences was [name removed] know one else from the office not a call card nothing

Our initial sign up was in October but we’ve only been actual residents for two weeks. A few things that made us choose Juniper Village were the two bedroom unit size, closet space, location and value. We’ve had some small maintenance issues but nothing major so far. Residents we’ve met have been friendly and welcoming. Staff are also helpful and friendly. Food and dining experience has been good also. We’re still in the process of moving things from our old home into our new space but our overall first impressions have been favorable.

Overall, it was a good place. The lack of communication with the Director [name removed] was the biggest problem during our time there. Paying [fee removed] a month should at least entitle the family to be kept in the loop and contacted personally, not in a form letter which didn't even say why the increase in cost and the level of care was necessary. That was VERY disappointing! I talked to her nurses to find out what had changed, but none of them knew why she needed a higher level of care. They then also retroactively raised the cost of her care to charge additional money for the month that had already been paid for! The only other issue we had was one of the female dining room workers scolding us for not seating my mom at her "assigned" table. I was only yelled at one time, but it has happened 2 or 3 times to my sister and her husband. I must say that the Admissions person [name removed], the Head Nurse [name removed] and one of my mom's nurses [name removed]were incredible, extremely kind, extremely caring, extremely compassionate and a pleasure to deal with.

Like a lot of people is Assisted Living we had to sell my mothers house to finance my mothers stay at Juniper Village even though she has a monthly pension of [amount removed] It's an excellent place for your aging parents that need 24 hour assistance. It's a bit expensive, but your love ones are well taken care of. Also I spend approx [amount removed] a month via Amazon having my mother diapers, bed pads, body wash, nitrile gloves and baby wipes delivered to Juniper Village every month. Overall my mother's health has improved a lot this past year being in Assisted Living although she still continues to have short term memory loss.

Yes I would recommend to others and I have but let them know the food is an on going issue. The cost of living at Juniper village isn't inexpensive so they should do a better job with the food. Location to my home was a major factor. Also the facility is beautiful and well kept inside and out.

Overall, everything has gotten better since they transitioned their management company to Juniper in March of this year. In the six months that they’ve taken over they’ve already done a survey and have scheduled a meet and greet with the residents and the new management team. The meeting is after hours, so resident advocates can attend as well which I think is great. The cost of the apartment which includes maintenance and meals is very expensive, especially considering the cost for the level of care a resident is assessed is added to the apartment fee. It is comparable to other facilities in NJ and the area where it’s located; however, Juniper is a newer facility and nicer than the others.