Jaybird Senior Living

We initially really liked Courtyard Estates but after awhile our loved one was not getting the care and attention so we ended up moving our loved one out.

Some of the staff were fine. But when you talked to the management about issues, they said all of the right things yet nothing ever changed. The nurse would call me after my loved one's monthly health assessments, and during my last phone conversation with the nurse, she didn't give any indication that anything was wrong. But then mid-month, my loved one had an issue serious enough that she ended up in the hospital. No one ever called her or our family to check on her once she was admitted to the hospital. So we moved her directly from the hospital to a different community.

I was very disappointed with the care that my family member received. They promised a lot but definitely did not deliver. Staff were pleasant and respectful and the place was clean. But communication was extremely poor. It wasn't until I received a call from the hospital that I even found out that they had sent my family member to the hospital. When I called the next day, the nurse at Parker Place was not even aware of it. There is not enough supervision and staff are overwhelmed trying to care for everyone. My family member was in memory care but the personal care she was expected to receive was not consistent. I watched my loved one decline very quickly and yet the nurse would tell me she was doing wonderfully. Since transferring her to another facility, she has improved more than i thought was possible. I had high hopes when we first brought her to Parker Place but in the end, we left feeling like all they were really concerned about was making sure their rooms were full.

Very nice property - does not contract with state according to adrc - has too many extra charges - would not give a list of point system. Not sure how much it would actually cost. Nice if money doesnt matter. Rating 2 stars because of lack of transparency.

My Mom went there a year ago and it was great then. Now, not so much. Rooms are not clean and reeked of urine - housekeeping says they will take care of but not done. Front desk - [name removed] is great, but half the time no one picks up phone so you can't talk to your Mom. [name removed] is useless, he is never there, staff even jokes about it. Overall - My family loved they place a year ago, but they have gone downhill. No one looks after the pts. they are on there own and you have to remind staff all the tine to check on Mom's. We pay a fortune and not what it was year ago.

We feel the staff at Milestone are under qualified.

My mother lived at Delnor Glen for about a year and a half. The facility is lovely; the food is good. Most of the staff is kind, friendly and helpful. The one problem we had was with the "caregivers", who could have been much better. In one instance my mother was prescribed a new medication. I asked the nurse more than once how Mom was handling it and was always told things were good. When I got the pharmacy bill a month later I discovered the prescription had never been ordered. (If the nurse had actually considered my question she probably would have realized this.) On another occasion my mother was supposed to medicated before a procedure. She left for the hospital before the drug was administered. (Her memory is failing which is why we pay to have someone else handle her meds.) Delnor Glen staff did not call the hospital to let them know that she'd missed getting her medication, nor did they inform the family. It was only after we learned of problems with the procedure that we asked if she'd had the meds and found out she'd not received them. Another time when she was taken to the hospital by ambulance her paperwork (DNR, etc) could not be located and we did not know she had been admitted to ICU until she was able to speak with a nurse the following day and have us called. These are just a few problems that come quickly to mind. I also didn't appreciate the condescending tone the nurse and aids used with my college-educated mother. I doubt she did, either. All-in-all, if one is independent and in good health Delnor Glen would be a lovely place to live. If one needs assistance, I recommend looking elsewhere. We moved my mother to a community that offered better care.

When you first visit Glenwood Place you will be impressed. But after you commit and hurriedly sign all the paper work, it goes down hill. The nursing staff is under staffed, with the only RN on site, abrupt and not very forth coming with information. Medication is dispensed early in the am and too early in the pm. Meals are OK, except on Sunday, there is a skeleton crew, and sometimes they are not friendly. Getting coordination with long term care and Glenwood is an ordeal to say the least. Glenwood did not send the necessary information numerous times. It took 3 months to get it straight. I thought that they would try to encourage participation of the residents in activities, but they try a couple of time s and then stop, failing to realize my Mother has Alzheimer's and can not remember. There is so much more. Nothing is ever what it seems.

I do not recommend Milestone at all. They tell you what you want to hear, but it is a lie. A family member needs to come everyday and make sure they are taking care of your loved one like they say they are. If we could that then why do we need places like Milestone. Both of my parents passed away within 8 months of being there.

It's a zero - They are great actors! As soon as you sign your loved one in and pay over $[removed], Everything changes. They smile and lie right your face! Keep on looking, do not SETTLE! Sure, activity director is new with lots of energy. She is the only genuinely caring person I have met there. Absolutely not trained or certified personnel. They take anyone off the streets as staff.

They complained constantly how under staffed they are. Food was a 1/2 grilled cheese sandwich a lot. I witnessed other residents complaining about food. I often brought food to my dad. My father's door was locked to his room to keep other residents out. I waited over an hour to get inside his room because there was nobody around to let me in. Since he was in memory care someone to have to let you in and out. I often waited half an hour just to get in and just as long to get out.

Unfortunately our experience was awful. We had to get my mother out of the facility. All of the answers are 1 or 0. I would NOT recommend The Landings to anyone. Totally unprofessional and lack of care for my mother.

My mother has been at The Landings for 3 months and we are moving her next week. She has NEVER been given a shower or bath. Myself or my father have done it. We signed up for podiatry and my dad had to cut her toenails and fingernails which were grossly overgrown. She was taken to the Emergency when she was pushed by another resident but we were told that she fell in the hallway. The top executives are brash and have no compassion. I would NOT recommend. We will be filing a complaint with the state.

I would say don't go there . Staffing bad food bad . Director can never give you answers or just doesn't want to talk about it . No empathy for residents. Moving out as soon as possible. I thought when we toured the house. Everything would be fine. But that's not what happen. For the cost to stay there it's not worth it or for your love one to live there. So next won't use your services . Just do it myself!!!!!!

Awful. Corporate demoted the administrator and replaced with corporate people, or several short lived adminins. Resident care neglected. Safety checks are not done. Good staff members have left out of frustration with complaints not being addressed, low wages, lazy coworkers. Most staff are useless or don't care as to how to handle falls, answering pages in a timely manner, speaking to residents with Dementia, getting them up, dressed, and meds given. Laundry piles up and some of it is put in rooms not put away for them. Even tenants on Assisted living side are being ignored and not taken care if. They market the heck out of the place with ridiculous slogans/ campaigns. Red carpet treatment for example. What a joke. Residents had moldy and urine stained furniture for over a year. It was cleaned constantly but beyond cleaning. Ripped cushions, etc. Great idea to put fabric covered furniture where everyone is incontinent. 1 washer broken for over a year.

If I could rate this facility at a zero, I would. I overheard the staff making fun of one of the residents. The food, well I witnessed them feeding the staff and then they ran out of food and all of the residents weren't even fed yet. So, would I recommend this place? Absolutely not! My suggestion for others is to not take any valuables. Mom's wedding ring is missing, as well as cash out of dad's wallet.

When it comes to the overall experience it was ineffective. They did not know their limitations with care for individuals that need extra assistance with memory issues. The assumption was always negative. We were there for a very short time and charged a great deal of $. A refund should have been granted

Do not send your loved ones to memory care at Prairie Meadows. Our famly had a terrible experience there. The Director of Nursing is mentality unstable.

My wife was in Sonoma House memory care from [dates removed]. I finally decided to move her to another facility as, in my opinion, the quality of her care declined significantly, especially after January 2023. Also, in December, she fell in her room and was not discovered for some time. She had hit her head on something and had lost a fair amount of blood, and had to got to the ER. Turnover of staff and caregivers is a big problem at Sonoma House. My advice is to look for other alternatives. Find a facility that has separate cleaning and cooking staff, so that the caregivers can better watch the residents instead of doing other duties. Ask about how your loved one's care is communicated on a regular basis. I eventually concluded that Sonoma House was the not the right place for my wife. My responsibility - I should have done more homework before choosing Sonoma House. I now have her in a facility where I get daily updates on her condition.

There is lack of care, and the attitude of the people that work there is what makes it terrible. The food is horrible. They need someone who knows how to cook, and supply better food options.