Jaybird Senior Living

$4800 Apart with elec range. Ivy fairly new. No memory unit yet. Residential setting. Older Ass't Living facility.

Our family had an in person tour scheduled and when we arrived the person was no there to give the tour. We spoke with other staff and no one was willing to give us a tour and told us to come back the next day and we just did not appreciate that

I would think twice about going here or placing your parent here if you want medications administered. Also, some staff is condescending. Question everything you are told and have it documented.

Regarding the Memory Care Assisted Living I would say they have a decent facility with good care. Activities are fairly limited - not always a lot offered, especially on weekends which has been rather disappointing. Beware that this is really just an early to mid-Alzheimers facility. Anything that becomes remotely behavioral will likely require your loved one to be discharged.

Left overs for supper? They served lasagna from 2-3 days ago and it was so bad that some of the residents ate dried breakfast cereal instead. Food seems to be an after thought by their new manager. All worried about cutting costs for corporate's bottom line. I have been cooking meals for my mother just so she doesn't go hungry. For $4700/month she should be getting 3 high quality meals per day. No one seems to care.

The food they serve is often too spicy, cold or hard to eat, like tacos or bone in chicken. My aunt says portions are small and never any corn, carrots, or peas. Only broccoli and brussel sprouts. Rarely any fruit is served. How can they charge so much to stay there and give out so little and unnutritious food? Would not recommend this place. People who have trouble eating don't even get assistance. They must be going hungry. Sad.

What stood out most was their inability to keep a director. They lacked leadership which hurt our experience.

This facility has been taken over 3x since I had my mom here Activities are non existent - they sit them in front of you tube. Food is improving slightly but awful when it was Chapters They can’t seem to keep a director of nursing Caregivers are overworked. A few are awesome and have the heart for caring for these residents (. Namely [name removed] and [name removed]) I need to keep on them to do laundry and keep her Room clean. The facility is lovely but it’s all for show.

I have not so much to compare this experience with. Dad eventually has become comfortable. The entire staff and management was removed over the course of ~ 2 months. There was no explanation to the families. I have faith that now that the interim Management team has left, and the new director is in place, that basic procedures and trust will be improved or developed between staff and management and residents. We have watched many residents and staff leave in the last year. If it weren't for the fact that I live in the same town as Milestone and that Dad is receiving hospice care, we would have left as well. I hope things are turning around. Appreciate that there is a substantial effort to manage to a new , higher level, increase training, modernize technology, and staff residence ratio.

Honestly, they were so unorganized for the move in process. We had to have someone stay the first night because they were not ready for our loved one. The food has been fine. We moved our loved one in at the end of December and she has had two major life changes happen during that short time. Things have been pretty hard. Last week, she got out and was found in the parking lot. What we do like is that the staff is very friendly. The rooms are like little apartments and there are only 7 memory care rooms.

It's a nice community. I would recommend to others. My mom liked the size of the apartment and it was close to me.

We moved Mom to a skilled nursing facility in Spring Green. Milestone lacked the staff to provide for the care plan they developed when Mom first arrived in March. Delayed response time resulted in Mom trying to do more than she was supposed to and falling several times. Their unwillingness to provide assistance unless asked and Mom's attitude that she can do it on her own resulted in a decline in her health from the falls and growing inability to care for herself.

Was good to start with, cleanliness was good, staff and residents were friendly. Not so impressed with care services as I wasn't told they were ordering two weeks of meds and wasn't given meds when I picked my mother up after her 4 day stay. I ran out of one med the pharmacy couldn't fill cuz they just had. That was how I found out they had pills left at the home. Staff was good at first but when trying to contact them to find out what we need to do for my mom to become a permanent resident no one has gotten back to me and I have called several times since June, looking for other options now if that is how good they are at communication.

Many issues at this facility and administration from community director up to the chairman of the board want to do little if anything about them. While there are some really great staff members, especially on the assisted living side, there are definitely rotten applies in the bunch. Night staff have been caught sleeping by residents and are leaving memory care residents unattended. Call buttons are not responded to in a timely fashion, some are just ignored. The food is atrocious, is mostly warmed up frozen food with very little fresh fruit or vegetables and is frequently inedible. There are times where there are sparse helpings of food with no seconds and the residents leave the dining area hungry. Frequent medication mistakes are made. There are not a lot of activities that are available to all residents and/or are relevant to all residents. I would talk to several current residents before deciding to reside here.

We initially really liked Courtyard Estates but after awhile our loved one was not getting the care and attention so we ended up moving our loved one out.

At first everything was an overall star, but right now it is about a 2. We are just isolated at times due to the pandemic so the activities are still limited and the meals are just terrible. However the people that work here are absolutely wonderful and the community is very very clean. I wouldn't recommend at the moment, but definitely check back.

Some of the staff were fine. But when you talked to the management about issues, they said all of the right things yet nothing ever changed. The nurse would call me after my loved one's monthly health assessments, and during my last phone conversation with the nurse, she didn't give any indication that anything was wrong. But then mid-month, my loved one had an issue serious enough that she ended up in the hospital. No one ever called her or our family to check on her once she was admitted to the hospital. So we moved her directly from the hospital to a different community.

I was very disappointed with the care that my family member received. They promised a lot but definitely did not deliver. Staff were pleasant and respectful and the place was clean. But communication was extremely poor. It wasn't until I received a call from the hospital that I even found out that they had sent my family member to the hospital. When I called the next day, the nurse at Parker Place was not even aware of it. There is not enough supervision and staff are overwhelmed trying to care for everyone. My family member was in memory care but the personal care she was expected to receive was not consistent. I watched my loved one decline very quickly and yet the nurse would tell me she was doing wonderfully. Since transferring her to another facility, she has improved more than i thought was possible. I had high hopes when we first brought her to Parker Place but in the end, we left feeling like all they were really concerned about was making sure their rooms were full.

Very nice property - does not contract with state according to adrc - has too many extra charges - would not give a list of point system. Not sure how much it would actually cost. Nice if money doesnt matter. Rating 2 stars because of lack of transparency.

My Mom went there a year ago and it was great then. Now, not so much. Rooms are not clean and reeked of urine - housekeeping says they will take care of but not done. Front desk - [name removed] is great, but half the time no one picks up phone so you can't talk to your Mom. [name removed] is useless, he is never there, staff even jokes about it. Overall - My family loved they place a year ago, but they have gone downhill. No one looks after the pts. they are on there own and you have to remind staff all the tine to check on Mom's. We pay a fortune and not what it was year ago.