Jaybird Senior Living

i test

The Activity Director [name removed] was one of the worst Activity Directors I have ever come across. Do not bring your family here if you want them to be or remain active. Not only does she not have the personality you would expect for an activity director she doesn’t even put forth an effort! She was unnecessarily defensive when we would try to ask certain questions and even rude at times, so I hate to think the way she is towards residents!

We have had our mom at Emery for four months. As of today we are at 27 days with none of the electrical outlets working in her room. We have brought this up eight different times and are told that they are looking into it. They reported an injury to her foot but had no idea how it happened. Her doctor thought it was broken and did x-rays because of the extensive bruising. She has had a black eye, a bruised cheek and arm and we were the ones that had to point it out. We found moldy food in her room. We are trying to find a new home as soon as possible.

Very disappointed in the treatment of my M-I-L at Emery Place. She was one of the 1st residents to move into Emery when it opened 2 years ago. Emery Place made an independent assessment of her a few weeks ago and decided she needed to be moved to their new locked facility because she burned a brownie in her microwave and "failed" an assessment they gave her. The nurse at Emery Place appears to make all the decisions and is not open to any other opinions (including family). She gave us the choice of moving to the locked ward or moving out. So...we are moving my M-I-L into a facility that respects her independence and fulfils their commitment to increase the level of care as needs increase instead of warehousing our loved ones in a locked (and understaffed) facility. Do not heed their promises of being able to increase the level of care your family member needs as they age. What they mean is that they will require them to move to the more expensive locked ward in order to remain at Emery. My M-I-L has been "assessed" at several other facilities that we are looking at to move her to, and has passed all their assessments. I'm confident the reason Emery Place required her to move was that they have a waiting list for her type of apartment, and they thought they could fill their empty rooms in the locked ward with residents who currently occupy the coveted rooms. Our story is not unique...in the last 30 days this has happened to 3 residents. Unfortunately, they didn't have the family resources to advocate for them. Beware...

I think the facility is nice, however, the promises and claims made about the memory care unit, and what they are set up for and trained to handle are VERY exaggerated. This can have disasterous results for families who trust in those promises. Though some of the staff is amazing and exceptional with the residents, there are at least as many who have minimal training and little or no desire to learn ways to help your loved one through the difficult road that dementia takes them down. When they become overwhelmed with the needs of a given resident, you will be given a notice of 30 days to find another facility. I want others to be aware of this policy, since moves are so devastating for people with dementia. Every move is a monumental set back. Be wary!

I agree with other review. Wanted to add that there is not a nurse on staff. They hire out a nurse that comes in once a week that you never get to see. She quit milestone because of them doing things illegally and didn't want to loose her license. So we have no one to help us with medical issues. They tell you that housekeeping is included but your apartment never has been cleaned because there is no housekeeper. Rip off!!!!

Over priced. Under staffed. Is run on a bonus system for management. They will tell you anything to get you in th door so there census increases, therefore personal bonuses for community directors go up. Run on a care point system. When you first come in care points are low but after 30 days they will increase drastically. Therefore another big bonus for management. Uneducated staff is responsible for medication administration. Have a track record of getting wrong medication or not getting it at all! Meals are not healthy or nutrious as management also get a bonus to keep meal cost down. Per day tenants are allotted$3 or less for all three meals. For what you pay to stay here you are beter off to stay at home and hire a personal caregiver