Jaybird Senior Living

My mother has recently made the move into this community and it has been a little bit of a difficult adjustment for her. Although the staff are very kind and have been attentive to her needs she is having trouble making this place home. She has not been that impressed with the meals so I am thinking we are going to start making them for her. Overall the care is fine at this place and we are making the best out of our situation.

This is a beautiful community and even though my father was only there for 2 weeks during that time some of the nursing staff were so very kind and caring with my dad. Dad loved to dance so they would dance with him all around his room and it made him feel so good. Unfortunately I also had a very bad experience with a few of the staff there. I was told that I was calling too often and that they had everything under control with my dad's care and his meds when I would ask about him. I was also turned away when I brought my children to see their grandfather and told that they upset him and it was hard to calm him down after one of their visits. Sometimes when I came to visit (by myself) I found that his daily care needs had not been addressed he was wearing soiled clothing and I cleaned him up and changed his clothes for him. My dad did have a fall and was taken to the hospital for observation and when we called the community about it there was no record/report on file yet he had been transported by the paramedics because of the fall. My father did not go back to the community as we brought him home under the supervision of hospice until he passed.

Food quality poor and some recent staffing issues.

Very clean. Friendly staff. Location and services provided matched what we were looking for.

My experience with this community has been a pretty good one. My mother isn't the easiest person to get along with, but they are trying their best to care for her. The staff have been very patient and understanding. They have had a big turn over in some of the key areas in the community. It is a nice and clean community. They have nice outings outside the community and she enjoys them. Overall, I know she is safe and being cared for there. I would recommend this community.

I would like to see improvement on the meal menu. The meals are intrusive. The culinary director doesn't have a clue on how to plan a menu. She is not good at all. There are some staff members that rise above others. Some of the staff members care more than others. The apartments are nice. The facility is adequate. The meals are my main concern. At this point, I wouldn't recommend the Garnett Place.

$4800 Apart with elec range. Ivy fairly new. No memory unit yet. Residential setting. Older Ass't Living facility.

Our family had an in person tour scheduled and when we arrived the person was no there to give the tour. We spoke with other staff and no one was willing to give us a tour and told us to come back the next day and we just did not appreciate that

I would think twice about going here or placing your parent here if you want medications administered. Also, some staff is condescending. Question everything you are told and have it documented.

Regarding the Memory Care Assisted Living I would say they have a decent facility with good care. Activities are fairly limited - not always a lot offered, especially on weekends which has been rather disappointing. Beware that this is really just an early to mid-Alzheimers facility. Anything that becomes remotely behavioral will likely require your loved one to be discharged.

Left overs for supper? They served lasagna from 2-3 days ago and it was so bad that some of the residents ate dried breakfast cereal instead. Food seems to be an after thought by their new manager. All worried about cutting costs for corporate's bottom line. I have been cooking meals for my mother just so she doesn't go hungry. For $4700/month she should be getting 3 high quality meals per day. No one seems to care.

The food they serve is often too spicy, cold or hard to eat, like tacos or bone in chicken. My aunt says portions are small and never any corn, carrots, or peas. Only broccoli and brussel sprouts. Rarely any fruit is served. How can they charge so much to stay there and give out so little and unnutritious food? Would not recommend this place. People who have trouble eating don't even get assistance. They must be going hungry. Sad.

What stood out most was their inability to keep a director. They lacked leadership which hurt our experience.

This facility has been taken over 3x since I had my mom here Activities are non existent - they sit them in front of you tube. Food is improving slightly but awful when it was Chapters They can’t seem to keep a director of nursing Caregivers are overworked. A few are awesome and have the heart for caring for these residents (. Namely [name removed] and [name removed]) I need to keep on them to do laundry and keep her Room clean. The facility is lovely but it’s all for show.

I have not so much to compare this experience with. Dad eventually has become comfortable. The entire staff and management was removed over the course of ~ 2 months. There was no explanation to the families. I have faith that now that the interim Management team has left, and the new director is in place, that basic procedures and trust will be improved or developed between staff and management and residents. We have watched many residents and staff leave in the last year. If it weren't for the fact that I live in the same town as Milestone and that Dad is receiving hospice care, we would have left as well. I hope things are turning around. Appreciate that there is a substantial effort to manage to a new , higher level, increase training, modernize technology, and staff residence ratio.

Honestly, they were so unorganized for the move in process. We had to have someone stay the first night because they were not ready for our loved one. The food has been fine. We moved our loved one in at the end of December and she has had two major life changes happen during that short time. Things have been pretty hard. Last week, she got out and was found in the parking lot. What we do like is that the staff is very friendly. The rooms are like little apartments and there are only 7 memory care rooms.

It's a nice community. I would recommend to others. My mom liked the size of the apartment and it was close to me.

We moved Mom to a skilled nursing facility in Spring Green. Milestone lacked the staff to provide for the care plan they developed when Mom first arrived in March. Delayed response time resulted in Mom trying to do more than she was supposed to and falling several times. Their unwillingness to provide assistance unless asked and Mom's attitude that she can do it on her own resulted in a decline in her health from the falls and growing inability to care for herself.

Was good to start with, cleanliness was good, staff and residents were friendly. Not so impressed with care services as I wasn't told they were ordering two weeks of meds and wasn't given meds when I picked my mother up after her 4 day stay. I ran out of one med the pharmacy couldn't fill cuz they just had. That was how I found out they had pills left at the home. Staff was good at first but when trying to contact them to find out what we need to do for my mom to become a permanent resident no one has gotten back to me and I have called several times since June, looking for other options now if that is how good they are at communication.

Many issues at this facility and administration from community director up to the chairman of the board want to do little if anything about them. While there are some really great staff members, especially on the assisted living side, there are definitely rotten applies in the bunch. Night staff have been caught sleeping by residents and are leaving memory care residents unattended. Call buttons are not responded to in a timely fashion, some are just ignored. The food is atrocious, is mostly warmed up frozen food with very little fresh fruit or vegetables and is frequently inedible. There are times where there are sparse helpings of food with no seconds and the residents leave the dining area hungry. Frequent medication mistakes are made. There are not a lot of activities that are available to all residents and/or are relevant to all residents. I would talk to several current residents before deciding to reside here.