Jaybird Senior Living

Our family had an in person tour and the rooms were great but the room that was available for our loved one at the time was on the second floor. That was not going to work out because our loved one has COPD and they would had to walk down a long hallway, use the elevator and walk down another long hallway to get to the dining hall.

My dad is moving out because the community could not offer the care that was need. The staff were honest about not be able to give the help. Otherwise the community is clean, they make good meals, and if it is needed I would recommend this community to family and friends.

While my mother was in this community, it was not a good fit. They had no snacks and they recently changed management. I am glad I got her out of there before they did so.

The staff at Sunset Park Place have been very easy to work with and very helpful with the move. They offer a variety of activities for the residents to partake in. The community is well kept throughout and do a pretty good job with cleanliness. The food is not like homemade food but it is pretty good for a commercial kitchen.

Overall it has been good for my dad but he is still transitioning into the senior environment. The staff have been giving enthusiastic talks with my dad to attempt a try with the activities and outings. Most of the staff are welcoming and they help my dad get comfortable. The food is okay, my dad is use to home cooked meals.

They lie, and don't follow thru. They'll make deals to pay less to get you to take your love ones there and if they know things are getting bad at home they bombard you with phone calls. But they don't carry thru with their financial deals, charge you more and never seem to refund the money no matter how many pple you talk to. And when your spouse is known to walk away from home day or night you sure as he'll don't give him the keys to the lock down facility. Staff wouldn't relay important messages to your love one from yourself. He was constantly told he was ready to go back home but that wasn't the goal. When therapy was no longer being cover by insur. Bc insur felt it was no longer needed they continued therapy and told the therapists to send the bill to us. No one there understood parkinsons or how to treat the person having it. The staff didn't know how to give my husband his meds. They constantly listened to my husband with LBD on how to give him his meds though he was known to overdose himself with his meds. He was constantly being over dosed or under dosed. Until the new nurse threatened loss of staff's job. A schedule for his meds was never devised until I finally got angry threatened to pull him out and wrote a schedule out for the staff. BTW the nurse was wonderful, new and trying to right the wrongs of previous administration and hadn't been working there until shortly before my husband was admitted. Family were the ones to discover his meds were wrong or not being given correctly bc they would see physical and mental changes in my husband when they'd visited him or see wrong doses administered or given too close together and then tell me or I would notice And start asking questions. Or husband would tell or demonstrate the problems like he had keys and could unlock the doors but staff never informed me. It wasn't just the treatment given, but the overcharging of thousands and thousands of dollars every month. I mean like ten thousand too much each month. Should be added to my statement.

There is room for improvements in any place, but all in all it meets our loved ones needs and gives our family comfort to know there is help close by

Preparation of food is terrible except for breakfast. It is way too expensive especially for those who do not need any type of care like in assisted living - just need a safe place to live. The staff are all kind and caring, There is way too much staff turnover.

Overall we were happy with the care of my father at Willows Landing. In the beginning of his stay they were without a RN onsite during normal business hours and worked with an LPN only. This was not as we had been told. The unit had 2 staff initially that my dad complained about on several occasions for how residents were treated, don't know what happened but they weren't around shortly after concerns were expressed. My dad had several falls that were significant in nature and I asked them if they reported such falls as I believe if injuries occur this must be done. He broke his ribs on one fall and his hip on another. He never recovered from the broken hip and ended up doing hospice at Willows Landing. Family stayed with him daily during hospice. Overall I believe that the staff cared for my dad. Dad enjoyed the food for the most part and participated in activities on the unit. The LPN on site is very knowledgeable. Maintenance guy is super nice and helpful. Front entrance staff is friendly and helpful.

It seems like a good community for assisted living but I don't know about memory care. It's easier for a resident to isolate themselves in memory care because they have a full apartment of their own.

1. We were told that the staff would give him reminders to take his medicine. They did that for the first 3 months, and then all of a sudden, his med box was full all the time. I was told he had to be on med management to make sure he takes his meds, and that was an additional $[removed]/month. 2. The rent was raised significantly. 3. I was told he would have weekly cleaning, but his apartment was never dusted, there was mold around the feet of his shower chair, and his apartment always smelled awful. 4. The manager is rarely there when we go visit. It could be a coincidence, but I've gone at various times of the afternoon. 5. They took the little cans of pop out of the bistro area.

Short version, my mother was 97 years old. She died 2 months after entering the facility. Staff seemed to have a turnover. Care was so-so. We paid a full months fee and my mom passed 7 days after that. We requested a refund for the days not occupied. Our contacts in the facility said another elderly person moved into the room 3 days after we moved out. It was okay for experience. Pleasant people, but definitely under staffed. It is what it is.

Friendly and home like atmosphere, staff were welcoming. I would recommend to other.

Good experience overall. Hospice was excellent, and staff always kept me up to date on any changes. Always felt my loved one was safe there. All staff stayed positive and welcoming while dealing with very difficult conditions.

We are always humbled by how hard the staff works. We are learning how difficult their job is. "Just in time" care is important , but so is quality of life. Food provides calories, but also social engagement and something to look forward to. It would help to increase variety and presentation. I very much enjoy the residents at Milestone.

Much like any facility at this point there are staffing issues. Mom moved in [dates removed] the director/manager was gone and has never been replaced. They hired an activity coordinator she is gone, hired another not much better. Food is improving. If Mom presses her call button someone comes running. That gives me a ton of piece of mind. The head nurse [name removed] is a rock star. The help with showering is very good.

This is a nice, secluded place. They have comfortable rooms for the residents. The staff are friendly. The community is close to family to be able to see our loved one easier. The doorbell response time from the staff could be improved, as it does take a while for them to respond. The room has nice windows and private bathroom for my loved one. The community is able to provide medication management, bathing, and dressing assistance, and the community works well with hospice.

The general staff would be a four out of five, but as far as the upper management goes, that would be a one out of five. The rooms at this community are about a four out of five, and the food would be a three out of five.

Nice facility. However, too expensive for our mother to live in and geared more toward assisted living rather than independent. We have other options to look at.

I toured this community when looking for a place for my parents. Out of all of the places I’ve toured, this one had the best food. It’s a smaller establishment and they had local chefs that prepared the meals onsite. I don’t think the building was very well kept up with, though. Some of the furnishings were a bit older and the building, overall, was a little outdated. The dining area was nice, though, and the food was good. There wasn’t a lot of room to walk around because the grounds were sandwiched between 2 parking lots. They also didn’t have a lot of greenery or nice views, so I was a little disappointed in that regard.