Inspirit Senior Living

Short staffed, not providing all the services they say they do. They keep firing and rehiring..also security very lacking. Several people had jewelry stolen this past month..

Sine the former administration left this place has fallen totally apart, care is poor, caregivers are lazy and are allowed to sit on their cell phones anytime instead of helping other team members, food is awful, nothing you are promised do you get. Looking for a new place. As soon as possible

Not for people with extra care needs as no 24 hr RN care. Staff is under trained and under staffed! Rooms not cleaned very well. Food is not very good and not able to get food between meals. The activities are great, however, and some of the staff is very conscientious, just not enough of them for a good rating. I am sad My Dad passed short of the top notch care we were promised and expected for $[removed]/mo.

My loved one spent two years here before passing. We encountered some very caring aides, but the staff overall is plagued by high turnover and is constantly shorthanded. To be fair, this is a common problem at such facilities in COVID times, but it is not an excuse for substandard care. That said, most of the aides seem to care about the residents. Management is another story. Poor communication, slow to return messages (email or voice) and generally invisible. If you are considering the Gardens, take time to research records at Ohio Dept. of Health over the past 18 months. Upside is that the Gardens does accept Medicaid. Private-pay residents will want to look elsewhere. The food below average -- well-balanced meals but poorly prepared. Also, housekeeping is slipshod and laundry service sketchy.

My mom was declined placement at our first choice, but Rutherford quickly “came to our rescue”. Red flag? Probably. Second night, got call my mom had fallen. Every night, a call would come that she had fallen but “she was fine” or she bumped her head. Her last day, she had multiple falls…VM said, she’s “OK”. A couple hours later, a call comes that my mother passed away. Strange. My mother was very ill. She was on Hospice and had dementia which is why a skilled/experienced staff in memory care was so important. So why didn’t the lead nurse or anyone on staff understand that My mom was ALWAYS going to get out of bed on her own. I told staff. I told administrators in advance when talking about residency. For a couple of weeks the “experienced staff” DID NOT understand why my mom wouldn’t/couldn’t ring the bell or read the “call before you fall” sign before she got up. This is only 1K characters worth!

I would not put anyone in this facility. It was a good tour but it was dirty, dark and just seemed run down. We had a friend who had a loved one here and they did not have a good experience.

My experience at Holiday Wildlands South as been very unpleasant, aside from the residents who are very nice, and a couple of the staff who are very nice. Other staff are non-accommodating and condescending. The food is awful. The menu constantly changes. They're are always shorthanded on service. We can't sit in the dining room because there's not enough service - we have to take our meals back to our apartments. And the staff do not care what you say. They're not attentive or responsive.

The worst possible experience….poor quality of care, lack of planning & responsiveness to patient. No communication with family Re medical care even when family is vigilant. This is simply a business..a bed to fill…no human emotion involved. Do not entrust your loved one to this type of abuse.

I would not go to this community, I had an appointment and no one ever came to meet with me. The staff seemed to be among themselves and it just did not seem like a professional place. After waiting for so long we just decided to leave. They followed up after but the first impression was not good.

Totally understaffed and half the staff that do work there don’t do their jobs. My mom goes days without important meds, waits a very long time for help after she pulls her cord , they never do what they say their gonna do. When my mom first arrived years ago, the place was really nice, even my mom liked it, this place has totally gone downhill in the past few years. The work ethic sucks!

This facility is horrible and I would not recommend letting your loved ones step foot in here. They have had several outbreaks of bedbugs- each time they just relocated my grandmother to a different room. The food is not good. But worst of all is they always have major staffing shortages. The staff that work there are nice enough aside from the hate filled grouch at the front desk, but you can't put assign 1 PCS to an entire floor. Please, If you care about your loved ones, do NOT send them here. It's a place I wouldn't wish on an enemy.

Camera's wired above vanity in every room bath... Could not believe it!! Would never put my Mother here so somebody could see her ..

When I worked here as a nurse we would have to help in the kitchen sometimes and there’s roaches everywhere they crawl on the cabinets and food and plates it’s nasty. Nothing employees can do about it. They have a high turnover rate among the entire staff. They switched the name from Sunnington to The Rutherford and think they can slap some paint and new decor on the building and it’ll fix the problems…yeah right. Send your family somewhere better cause this ain’t it.

It's a 60-person facility, and I feel like your loved one is often lost in the shuffle. The staff end up confusing individuals with other residents. If your loved one is a 1 or a 2 level, they'll probably enjoy themselves in the facility. But if they need a higher care level at a 3 or a 4, you're going to be disappointed in the facility. My loved one's cleanliness/hygiene is very poor. Oftentimes her clothes are saturated with urine down to her socks, her fingernails are dirty and completely black, her hair is unwashed. It's very sad, and I'm so disappointed. We ask them to address those things all the time, and they say she has accidents all the time and is having issues. I ask what I can do to help, but they won't allow me inside. And they haven't allowed really any type of in-person visits beyond the 20-minute visits in a sequestered room, even though our family is vaccinated. I don't understand that. When it comes to cleanliness of the facility, if you look at any of the chairs that are cloth and can't be wiped off, I would say 90% of them have feces on them. You can see stains that haven't been wiped off. It's so gross. I've looked into moving her, but none of the other places in the area have availability.

The staff is not very friendly and my aunt said the food is not very good. We had to end up moving her out of here because they were not honoring their end of the contract and they were trying to get money from us afterwords. It was not a good fit for her and I would not recommend them.

If you want exceptional care for your loved one, it is not Poets Walk Sarasota. The turnover rate is 200%. They have had 5 DON in a year. 3 maintenance supervisors. 2 ED, 3 social workers, and tons of front line staff. The staff are not properly trained. They are on their cell phones all the time. No one seems to care.

None of the staff , management or corp care about the residents. All they are is money in their pockets. No training for staff. 200 % turnover. Cant keep a head nurse, have had 5 in a year. The best part was the activity department but the Director quit after being forced to after testing positive for Covid. Think 3x before you put your loved one there

I highly suggest you think twice about putting your loved at Poet's Walk. My father was in there for almost 2 years. He recently passed in Dec. There are serious employment problems here. Other than the Chef not one of the heads of any of the functions are still there. There has not been a head nurse in over a year. People start then they quit or are fired. Covid-19 was an issue to move him out of there though I had every intention of doing so in the next couple of months. Sadly he passed away before I could. There are very good facilities in and around Sarasota. When you are looking, do check in the longevity of the staff. That will tell you a lot.

The meals during covid were be delivering to their rooms so it was not that good, but when it was served in the dining room they were good. The activities were okay before covid but the residents are not confined to their rooms. The cockroaches there were so unbelievable, when we moved our loved ones out it was disgusting. The roaches were coming out of everywhere like their medicine cabinets. We told the community multiple times they need to spray. They told us they had sprayed which was not the case, and we realized the printer and computer was stolen.

Do not consider this place. The residents are neglected , the staff does not care. The management just turns a blind eye. Corp does nothing.. The food is ok, the activities are good. Place is a mess