Inspirit Senior Living

Beautiful building, historic mansion. My father lives on the 2nd floor, floor Is dated. After huge turn over with management, building has been sub par. Facility lost their activity supervisor months ago and everything has gone to the wayside since then. Trips used to occur frequently under old activities supervisor. No trips since her departure. Management always seems to “hide” and are not available.

My husband was a resident at Poet's Walk for 5 days in January 2019. I brought him home due to lack of good, quality care. He was left to shower unattended, his medication was given incorrectly at least twice and a Plan of Care was not established. Poet's Walk did not live up to their contractual agreement so I brought him home. I would not recommend Poet's Walk for your loved one.

My husband was a resident for 5 days in January 2019. I brought him home due to lack of care. His medications were given incorrectly more than once, he was left unattended to shower by himself and a Plan of Care was not established. Poet’s Walk did not live up to their contractual agreement so as his advocate and wife I brought him home. I would not recommend Poet’s Walk.

Not what we were looking for plus very over priced.

Management will make any promise you want to get you to move in. The head nurse, [Name removed], is a bully. The GM [Name removed] is weak. They raised the price 7.5% after six months. They made us have a sitter 7 hours per day, 7 days a week because client was a "fall risk". Very inconsistent, because other clients have similar needs, yet no one else has been REQUIRED to have a sitter. High turnover in staff, and some have bad attitudes. Virtually no real management in the dementia unit. Their many promises are soon forgotten.

Poor quality of facilities and small. No parking. Staff was disorganized and not ready for our visit. Staff was dismissive of residents.

My mother was only at this community for a short period of time before she had to leave due to her health problems that had came up. I will say that I am a little upset on the lack of compassion the management had when she left and that they did not follow up with us at all to see how she was doing. I would think they would want to make sure she was okay and that things where going better for her.

We originally loved the idea of Poet's Walk for Mom, but their sales person/representative was VERY pushy, which was the last thing we need in our situation. We will be looking elsewhere...

I toured the facility. My wife needed a secured dementia unit. The Memory care unit is suppose to be new. It is not. The dining room is in the middle of the unit. There is no separate activity area, The marketer seemed to not know what she was doing. She had no clue what to charge me. She kept calling someone at another place for costs. The office manager kept rolling her eyes and slamming things around. I was told that is my wife moved in I could not visit her for up to two weeks. Why would I do that. Needless to say I decided the place was not suitable for my wife.

My relative became aggressive and did not fit into the community so he was asked not to stay any longer. The staff did not seem to like residents that are out of the norm and seemed to not try to maintain his dementia. I have not been able to get any of my calls returned. Otherwise I am sure he was feed well and was living in a clean environment. I appreciate Susan, from A Place For Mom, for helping find new arrangements.

The scenery is pretty. When you walk in there is a very nice fish tank. The staff seemed nice enough. We toured the building and for the most part the building is clean enough. My Aunt is in need of a secured unit. The Memory care unit is very small. There is not a separate dining or activity area. There seemed to be some confusion on the prices. The marketer wanted us to agree to a room that day. We decided to not move my aunt in. We decided on an other facility.

My first impression of Heritage of Dover was that the community did not feel like home. The staff were very kind and addressed all of my concerns. The community was clean throughout. The feel I got from the community just made me feel like I wouldn't want to live there. This was not the place for my wife.

My Mother was a resident at The Village. They could not keep staff. They went through management like water. There were always mistakes on my Mom's bill. We were told one price for the room then 5 months later we were called by the marketer and told that the room rate is going to be raised and they need another contract signed. The food was more like fast food. We moved Mom out. We did not trust her care to them because of the high turn around of staff and management.

My father is currently at this facility. They are seriously under staffed. It is a huge facilit with probably 75-100 people living there. On night shift there is 1 nurse and a few helpers. During the day there is maybe 2 nurses and 3-4 helpers. How can they care for that many people with that much help? The helpers serve meals and help people to the bathroom so they are almost never available. The bosses (not sure if they are medical professionals because they seem clueless) are not helpful at all. There is a new lady there who is in charge and she claims that more help is not in the budget. The budget only seems to cover adding more rooms. Ive talked to other people that have parents in the facility and they are also concerned but are afraid if they complain it will be taken out on their loved ones. Really sad situation. Besides that the facility is beautiful. But I'd rather have more staff for my Dad than pretty landscaping.

My mother was at Foxbridge for not quite a year. The first couple of months all appeared good. Things started going downhill very quickly. Mom was misplaced in the incorrect level of care. She got around and could do for herself pretty much. The building she was placed in had residents that were mostly in wheel chairs and did almost nothing besides sit in the community room and sleep. The residents had daily menus and there was always an alternate choice, however they rarely received all items listed on the menu and if they did not eat what was placed in front of them they were NOT given the alternate meal nor were they even asked, they simply left the table hungry. Mom had problems getting her mail. I ordered her subscriptions to Southern Living and Good Housekeeping but she rarely received them. I would normally have to literally check with all attendants only to be told " no she didn't have mail" But when I insisted they look well a few times it was stuck in a drawer at the mail desk in her building. Most of these magazines now come wrapped in a plastic cover, yet hers never had one ... ( I got the same magazines at my home and mine arrived on time and wrapped each month) her should have also. It's a shame paying good money ( on the high end at that) and you entrust your loved one to their care, wanting the best for , in my case my mom,only to find what they provided was much less than or non-existence services that Foxbridge agreed and promised to deliver as part of her care program. I paid them a hefty sum each month to provide the high level of care for mom that I was promised she would receive in exchange for these funds. Sadly that is not what we received at Foxbridge. When families entrust our loved ones to facilities such as this, that "specialize" in the care needed by the elderly we do so because they promise to look after and care for them as they would a member of their own family. It's heartbreaking to find only empty promises and you beat yourself up because you placed your love one into that environment. I would only give this place a 2 star rating and that is only because the grounds offer a peaceful setting with a pond and greenery. A relaxing setting and the staff for the mist part are friendly.

I have now lived here long enough to realize that it is not only important to have a friendly and expert staff, but also to keep your eyes open for other signs: who are the other people living in the same place, and who will be your neighbor. This seems to be a place were it matters only if the Co. gets paid, regardless of if needs get served. There are people here "dumped" by neglectful relatives (children and grandchildren included) who are happy with the price and figure that the old folks can just live somewhere independently, regardless of if they are capable to still conduct an independent lifestyle. The rest of us just have to put up with it! That means that if our wheelchair bound neighbor has a diaper that is changed only twice a day (morning and evening) we better hope she does not have a bad case of diarrhea....and if there is nobody that will cut the food or feed a person that cannot do this hopefully there is a compassionate neighbor that will double as a care-giver. I feel that the management should definitely not accept people that have handicaps, physical and mental alike, that should compel them to live in an extended care facility. But what about thee $$$$ ? Check it out.....I sure would not recommend anyone to join me in my disappointment.

I was not impressed with their communication. And their phone system sucks. Their assisted living is unsupervised. I have always had problems with the billing. They are really not a memory care set up. It's also an older building.

Activities are limited No activities for dementia unit Food Limitted Choices Care Aides very good Med techs seem nice and experienced Executive Director always available for concerns AL nurse day supervisor Rude Complains a lot The only person she does not complain about is herself She will tell us several times how much she does how everything was in poor condition until she got here but We have been here long before she got here so We know that’s untrue We miss the last AL supervisor she truly cared was not abrasive and definitely not rude to us the family or residents

The scenery is beautiful. The place is clean enough. The carpets should be replaced and the outside needs painting. The Parking could use paving and or sealing. The food is sub par. It is all over processed and not home made. Desserts are horrible and there rarely is fresh fruit. They go through staff like water. They keep going through management. The administration is lacking. The Director of Nursing is not even a nurse. The Marketer is clueless and very short when you ask her questions. The office manger can be nice. However, she becomes easily agitated and makes you feel that you are intruding. My Father and I decided to move him to another PCH. If they can not keep staff how would my father be taken care of. It really was a nice homey friendly place. However, it has gone down hill the past few months.

They can make photos that make it look like a great place but the truth is that Maple Court is understaffed which makes the quality of care terrible. It is basically a nursing home without certified caregivers. The nursing staff is good but overworked. Residents are left wet and soiled for extended periods of time. Very few activities are offered and residents are usually just parked in front of the television and left unattended until bedtime. When you go to check out Maple Court ask other family members about their experience. Don't trust staff to tell you the truth. You can do much better for the money.