Holiday by Atria

Frequent turnover in staff. Long waits at all meals. Top quality people have left over the past five years. Not what it was when parents moved in. Still a nice place to live. Needs a new management team who are more attuned to seniors and are not rude to residents and staff. Average rent increase has exceeded the cost of living.

Too expensive for what you get, they advertise 5 star chef but you get 1 star meals. . The staff is friendly , they only clean once a month they don't do any dishes. Alot of times they don't empty the garbage cans. I fall alot and when i call for help they always call an ambulance but I don't need one, just need help getting back up.

Afraid my mother needs assisted or memory care and this is independent.....Very nice facility and staff!!!

beautiful place, just too big for my mother. too far for her to walk to get to the dining room and back, few and small elevators. No 24hr nursing on call. Weekly Laundry/housekeeping

Representative was not ready for our scheduled appointment. The representative quoted a price $200 more than APFM. The facility lacked power assist doors, not sure how folks with walker get in and out on their own. The courtyard for sitting is more of a dog park grass with very little landscaping.

In terms of the staff and the facility itself I think Fleming Point is a very nice place. It is always clean, and the two couples who look after the residents do an excellent job. However, one thing I would like to see them improve is to have a few activities for the more mobile and ambulatory residents. They have exercise classes, but they are all chair based exercises, which are not beneficial for my loved one. I'd also like to see them encourage residents to participate more, just to be a little more aggressive in reminding them that an activity is going on.

The actual units are small and not great but the facility and common grounds are good. It's like a high-rise style apt building (maybe 5-6) floors. Avg age looks older, like mid 80's.

Bright and sunny; clean; homey; not a huge place; did not see many activity rooms; nice area of the city; nice views

Sister toured for me. She said it was neat and clean; staff very nice and so were residents. Lunch was very good. The small studio was just too small for me to feel comfortable in.

Overall I think they do a good job at Alexis Gardens. The staff here are very friendly, and for the most part have been helpful and accommodating. However we've run into some issues where their hands have been tied due to corporate policy. It isn't their fault, but it has lessened our experience somewhat.

The people at Andover Place are not honest when they're doing their sales. They tell you all these things that are provided, then you come to find out that you're having to depend on other residents in there, not the staff, to get some of it. They also add on all these little fees that they don't tell you about at the time of the sale. It's only after they get you to sign the contract that you realize all the additional fees. Also, they list themselves as "assisted living" but they really are not technically "assisted living".

My mother had chosen Montero Meadows (in Las Vegas) before I spoke to your counselor. She was disappointed because she couldn't adapt to down sizing from a 4 bedroom house to a 2 bedroom apt. Eventually she moved back to her home. The counselor was friendly and professional. I would refer this company in the future. RT(New York)

Beautiful building. Personalities sometimes clash but to be expected where senior groups reside. Stated as an "Independent Living" but questioning that. Very comfortable here and intend to not move until my health forces me to move.

The only thing that affects me is that everyone is older than me. The food is better than average. None of the places have activities that I like, but they have some entertainment, and some of that is pretty good. I have to sit with people I don't know when I go to eat, I don't really like that. I have a little kitchenette, which is nice. They are real nice people and it's very clean. It's not a bad place.

Nice community. Too far from family. Toured on Sunday the 20th

Construction mediocre. Meal schedule too rigid.

There is a lot of room for improvement. The management has all changed in the last couple of months. There were things that were supposed to be taken care of before we moved in that weren't and still haven't been done. There is a lack of communication, they haven't been very obliging to people who want to stay but have trouble with the price. They have wonderful entertainment and activities, but they aren't very physically stimulating. I would like to see more opportunities to get some physical exercise. I also think there is a lack of participation, and it would be nice to see a little more encouragement to do so. They try very hard to do what is right and the staff is friendly, but I am watching so I have to push them to do this or that. The biggest complaint I hear when visiting is about the chef and how rude he is. They are also often running out of vegetables so there isn't enough to go around. I would also like to see a little more variety, they could substitute a sweet potato once in a while. There aren't any choices for salad dressing. The room wasn't properly cleaned after the last resident before we moved in either, so I had to disinfect everything myself.

We just toured this community, but there were a few things that struck me as odd. This is an independent community, but there are no functional kitchen or even kitchenettes in the rooms. The desk staff leaves at 8:00 and there is nobody there at night. This didn't seem like a good situation to us.

My father lives there. The food could be better. It’s an excellent price. It’s very good for him. They are very friendly. They could be faster to respond, but they responded right away when he needed a bar. It’s a good value, but the food could be better. It is clean and friendly.

This is a nice enough place, and may be appropriate for those with fewer care needs, but they are not able to provide adequately for my loved one despite telling us otherwise. l was lead to believe that there is more help here than there actually is. I really get the feeling they just had a room they wanted to fill and they said what they needed to to fill it. They also have a few other issues that I've noticed. The washers and dryers are not available to residents for most of the day, from 8-4:30, as the staff are using them then. I've also noticed a few general cleanliness issues, carpets being dirty, crumbs on the couches, etc. Be extra sure that the level of care they provide is appropriate for your loved one before you move anyone in.