Holiday by Atria

Although a nice welcoming group and nice room cleaning staff (who do a great job), the lunch and dinner meals are a big disappointment. That is the one thing that gets our senior reliably out of his room and should satisfy his dietary needs and pleasure. The food is low quality and limited in choice. Maybe a well assorted and stocked buffet would be a better idea, with an option of walking along it with a server helper. Based on the monthly rates, the quality and assortment of food should be much better.

We chose this community because we thought it was going to be a good fit for my mother's circumstances. There are good and bad things we have encountered. On the plus side family can come and stay the night here she has plenty of room in her living area so she is comfortable and can accommodate a guest without an issue. The staff is friendly and accommodating in most aspects however we are having some major issues with the food service. My mom doesn't care for going to the dining room for her meals so she takes them in her room. Now there is a charge for that which is fine however she gets her food after the other residents are feed and we have no idea as to what time her meals come. Now, mom can't chew anything so her food needs to be cut up and the kitchen staff will not accommodate that so we had to hire an outside person to come and help with that. Sometimes the food has come to her burnt to the point where it was so hard you couldn't cut it. Not every meal comes with veggies it may just be a sandwich.

My dear friend has recently made the move into this community and she is not very pleased with how things are going. During the tour the staff had really made her welcomed and feel right at home with lots of great promises on how things would go. When she had made the move into the facility there has been a ton of changes that are not resident friendly. There is a entire new staff team and they not following through on many of the promises and do not have the warmth she had felt during our tour. Another complaint she has had is the meals have went down in quality. They are not what they once where.

The food is terrible here! The choices are the same week in and week out. While this place used to be an independent living facility a former manager who liked to micromanage all the is residents loved forcing them to participate in activities they didn't want to had turned this place into assisted living in order to get a buck. The poor caregivers hired to work here independent of Greenwood are over worked trying to keep up with this change. While we appreciate their never failing help, it's hardly fair to them.

Before we had moved my mother into this community, we both where very pleased with our tour and really liked the atmosphere of the complex. After my mom made the final move I have been very disappointed with how things have been going. I am concerned with how short staff they are and the vacancy level they are reaching. The food wait time is sometimes over two hours and that is for every meal time. They also have had trouble with keeping a chef in the kitchen. I am not happy at all with this situation and hoping this is resolved soon or I will be making some changes.

The staff and manager are wonderful people. All are very nice and helpful. The food is below average. Everything tastes the same and usually what is printed in the menus is not what is served. Can definitely tell they will use left overs to creat some odd meal. Some residents have difficulty eating some of the food due to dentures and difficulty chewing . The wait staff in the dining room are fantastic very fast, professional and very courteous. I was told if someone misses a lunch and dinner they will check on them. Have yet to see this happen. New residents are timid and afraid sometimes. The welcoming committee never came to show them around, to help them bring them in to the community. There is definitely a pecking order on who sits where in the dining room. Was just hoping they would of been more accommodating to new people and some of the residents who are shy.

I have already written a review, My observations have not changed. Too costly for what is offered. Carpets still VERY dirty No on-site manager at night Food has too many carbs No guest food coupons No lift in Bus Overall I am sorry I selected this place as it is not for me. `

I was very impressed when my family and I first contacted the staff at Valencia Commons. They were very attentive and very much willing to assist us in getting my family member signed up. Since that time however, their attitude has completely changed. They are no longer as willing to assist when I have questions, and in some cases when I express concerns, they have implied that my sister is lying about problems she is witnessing. That is unacceptable as far as I am concerned. It just appears that once my family member became a resident, their friendliness and willingness to help diminished. Very disappointing.

When I moved in to Kalama Heights a little over a year ago I assumed this was a no smoking facility as understood on the Residential Living Agreement on page 8, except for the two areas outside set aside as smoking areas. However this couple, who are here for 3 months I understand, defy these rules and continue to smoke in their apartment and the smoke goes under the door into the hallway bothering us who walk down the hallway. I have contacted, the manager many times, the Sales Leader, sent a complaint thru the kiosk, and Lyle from Honolulu from headquarters. They have told the couple to stop but they continue to do so. Are you going to let people continue to defy your rules which are made to protect us from harm? Even so I love it here warts and all, but I want fresh air.

We visited Crystal View Lodge in Nepean, Ontario today. We found the rooms smaller compared to other Retirement homes we have seen. Not as clean as expected. This home has a few Residents who are allowed to smoke in their rooms on the first floor. We could smell smoke all the way down the hall, that being said we are non smokers. We also noted they are not staffed for Registered Nursing personal of any kind 24/7 which made us feel it was unsafe for our Mother to live there. All of this information made us decide to drop this Retirement Lodge off of our list.

The place seems nice and seems clean and the food is bland but pretty good, but my father really doesn't like it. Also the cost is at the very edge of what he can afford.

Definitely designed for independent living.

It is clear this facility only accepts assisted living residents in order to comply with the Fair Housing regulations but they are clearly not set-up to handle assisted living residents as well as facilities that were designed for residents with those needs. It is a shame they are forced to offer housing to persons who are clearly not going to be comfortable or feel accepted at this facility.

We are very happy to have mom in an environment with other people rather than being alone. The apartment is very nice and general staff are nice. Our only concern is the food. Bland pre packaged food is what we hear about from Mom.

I think it's an awesome place but the nurse doesn't take one bit care of my grandmother and never returns our calls. This is our third nurse through canco and am not impressed. If you need care, hire a nurse from the outside.

Very expensive, no real choice for level of care as monthly price is all inclusive. Would prefer a pay plan that allowed inclusion or exclusion of services, such as meal plans, housekeeping, transportation, etc. Staff is friendly, engaging, efficient. Facility is well maintained, clean and pleasant.

I have mixed feelings about White Oaks. Mostly good, but a few things bad. I'd like to start with the bad. Parking to visit my mother is often a nightmare. I wish the employees did not park in the front. There have been times when I just left instead of visiting because there was no parking. Also, I think some of the stained upholstery should be replaced. The front walk is eroding which seems like a law suit waiting to happen - old people with balance issues... But here is the Good, and it is so good that it outweighs the Bad. Everyone is very nice. I feel that my mother is safe and secure and the food is excellent. I love the fact that the visiting nurses are on site. It is very attractive and homey. I think more could have been done to make her feel more welcome in the beginning. I think there should be a mandatory "Newcomers" club for the first 3 mos - meeting once a week right before the noon meal and offering some small activity. I think the new people would bond with one another.

Orchid Terrace, St. Louis County, MO -- Their big selling point is the food. Lunch seems to be their big activity of the day. Lunch is better than most, but hardly "chef inspired". I've eaten a lot of meals there as a visiting friend of one of the residents. I paid for my meals. Breakfast is basically eggs and cereal--no ham, bacon or sausage. No waffles, biscuits, or muffins. They add something to the menu a couple of times a week-- a cinnamon roll or potatoes, for example. But, it's basically eggs and cereal from a box. Supper features soup and an entree. I can't imagine the soup being anything but from a can. The supper selections have changed over the years and seem to feature a lot more egg dishes than in the past--egg salad, quiche, and frittata. The food is "good", but "industry inspired", in my opinion.

Regarding Orchid Terrace...Meal service and quality of meals is not as advertised. It might be better than most, but that might not be saying much. The meal service is s-l-o-w and meals delivered to rooms even slower. If they would hire one more minimum wage worker to serve meals...delivery would improve! Meals delivered to rooms are in styrofoam containers and look as unappetizing as can be. Room service can be an added expense for residents and it's already expensive to live there. This added fee is ridiculous since they have recently decided that room service should be done AFTER dining room service is competed--and, as I said, dining service is SLOW! They have had two quarantines in three years--one for a nolo virus outbreak which had as many as 65/100 residents ill and another in 2015 for the flu.the 2015 flu only affected about 30/100.

So far so good. Have not been here very long.