Holiday by Atria

New resident could have had better orientation. Staff helpful and friendly. very nice residents. Lots to do. Food good.

My loved one was previously a resident at Holiday Montara Meadows. I would not recommend this facility and families should know that this is NOT a facility that provides care. It is 100%, an Independent Senior Living facility, which was misrepresented to us. The person who works (or worked there at the time) in sales for this property grossly misrepresented the care that they provided and manipulated the lease term after negotiating.

When referring to friendliness I am referring to the staff. Some were great but the management staff were aloof and disingenuous. They act like the residents are I their way and they tend to infantilize them. That may be related to how inappropriately they screen the new folks coming. They are not always appropriate for independent living. That puts stress on the staff and takes away from the experience of other residents. (I don't mean that to sound too harsh but there were many folks for whom people were worried about). Services that were supposed to be provided like light housekeeping in resident apartments did not happen. I was there from July to March and got housekeeping services less than 10 times. Supposed to be weekly. Food was consistently a 2. Very poor preparation and lack of concern for special diets with older folks in mind. I just decided to get my own meals for the last 4 months I was there. That's a common practice among the residents. Activities are usually pretty good. Excellent staff member does them. She's genuine and creative and listens to residents. I did make some nice friends there and I keep in touch with them. It wasn't all bad

My loved one is currently a resident at Holiday Pinegate and overall the experience there has been okay. The friendliness is good, as is the value for cost. The cleanliness is okay. The food, however, is poor. My loved one doesn't really like the activities, but I can't speak for the others.

Even though the Holiday Redbud Hills community was not a good fit for our loved one, I did appreciate that they helped us out in a time of need.

facility needs a face lift. great place but has been neglected!!

Price has gone up quite a bit in a years time. They are understaffed. Price increases every year. They do offer a lot of activities if you're interested in participating. They are working on the food, they hired a new cook and it has improved. I would recommend The Manor at Oakridge to others looking.

Areas of improvement - turn over of staff from cleaners through management. There was no real care. Very few activities. Several structural problems. Meals were okay. The only good about Echo Ridge was the therapy group Legacy that was located there. I have moved out and feel free from negative issues. Maintenance was awesome but often overworked.

Things have been basically good at Holiday Echo Ridge, with a few exceptions. My dad is happy and comfortable and making friends. The management office has some significant issues and still hasn't resolved simple things like setting up auto pay for his rent. A significant number of the staff have left and what were wonderful meals in the beginning have turned into not so great at all. And last night the fire alarm went off all night long, according to my dad. I understand that things happen, but some of these things are avoidable.

They sell this facility as independent but there are lots of people here who have lots of medical problems. Many of the people should be probably be in memory care but that's very expensive. The food is not the great. It's either too salty or very bland. I have participated in some activities and am slowly finding my niche here.

They have done some remodeling but4 apartments could be done more thoroughly. The staff members are awesome. The meals could be more diabetic friendly. The activities are awesome and the value for cost in my opinion is pretty pricey when some of the areas could be improved on. Rom for improvement, but would still recommend.

We initially had a good experience with Holiday Devonshire Estates. However, in recent months the quality of food has declined, they can't keep employees, and the general manager was let go. My loved one's unit has not been cleaned in three or four weeks. Also, for a place that is specifically for older people, it is lacking in grab bars in the baths and the toilets are quite low. They used to have a bus, but the bus driver quit or was let go. All while jacking up the rent twice in fourteen months. There is also a bear that roams the grounds and steals their bird feeders. My loved one's unit is lovely, but we are looking to move them.

I have lived here for one year. There have been so many changes due to management change and workers. it is hard to adjust due to limited activities for the residents. Residents are very friendly as well as the staff.

My mother loves it there. BUT I think they're unethical. After 1 year they already raised her rent 20%, there's no cleaning lady anymore The driving service will only drive before noon. And a nickelondon for every single additional service if a family member stops by I'm announced a meal they charge if she's not feeling well and she asks for a trade to be brought to her cause she doesn't feel like she can get out of bed they charge a medicinal $10 for a meal that our is already supposed to be paid for

In general the community is nice for the money. The food is not great and they have trouble getting staff.

It was not wanted for myself yet. I'm still very independent, didn't like being on such a schedule w/everything planned out ( if one wanted to take advantage. Great place for some folks and some wonderful families. I wasn't looking for three meals a day and I still drive so didn't really need such services at this time. I made some good friends and every person there has a story to tell. I have bought a manufactured home in Dover. I have family near by and this is working out good for me. Thank you for checking in. I was told by office staff that when and if I am ever ready; I am welcome back. The best thing for me there is that they have physical therapy in house and that helped me tremendously. I was able to take advantage of that, got a lot of walking in and took advantage of exercise classes.

This facility has gone through a lot of staff change this year... but is doing better. Food has been an issue. Chef dismissed and new Chef is trying hard but not there yet. Facility is the best part... property is off by itself and very pleasant. Big issue can be residents that should be in an Assisted living situation... however staff does work hard to deal with these situations. Recommendation for this facility would be made, but caution that this life transition can be hard and will take adjustment .

It is not an assisted living facility. They need to improve on the cleaning. I would still recommend them.

I would recommend this facility for the cost. Meal delivery is poor, lots of times the food is cold. I don't know why food isn't put into a heated cart. It all depends on how many meals they have to deliver at dinner time. Some of the staff, kindness seems forced. The move in process was painless, except for the contract was screwed up. We ended up telling them what was wrong. Housekeeping is great, the woman that does the cleaning is very nice.

We picked this community because it probably had a lot to do with [name removed]She was very kind and when you walk in - the place looks beautiful! Also it's "independent" not "assisted" and mom and I were good with that. I obviously would recommend the place.