Holiday by Atria

Rock Creek was nice, but the rooms were small. We toured for financial reasons, it was within our budget. I think that the rooms were a little over $1800.

We are happy to have moved Mom into Copley Place but apparently the meals have been some concerns to my brother and myself......Mom has reported to us that MOST meals that are supposed to be hot are NOT hot and maybe even cold.....she had a session a few weeks back with the chef and she reported her concern and NOTHING has changed.....we placed Mom in the property because it was beautiful and she would be provided with 3 complete meals.....we are very concerned that she is not getting meals to her satisfaction.....

It's a sister residence of Redwood, which my mother chose. We went and saw this one too and it seemed kind of dark and you had to walk a long way. We didn't see very many people and when we did we didn't see very many smiles.

Our family member has to ask all too often for paper products and it truly lacks cleaning service for her. Everything is put off. We like the place but it sure lacks consistency! Resident loves when “corporate” visits cuz services get better provided!

We are starting to look elsewhere. They have raised our rent 9.5 %. We had no idea that this is not a true retirement home. There are numerous residents who need memory care therefore the activities are usually more directed towards them. The best we could say about the food is it is unpredictable. The management is very kind but are under the thumb of Atria, the corporation that owns Pinegate. We have a large 2 bedroom apartment and we love it, except for the lack of a kitchen. Our first concern when looking for a new place will be are they family owned vs corporate.

Cockroaches in my dad's apartment ; he had 8 dead ones when we moved him out! He was constantly complaining of roaches. We sprayed they sprayed once a month! Food was tasteless. Very small portions served. Fancy names poor quality .The maid only spent 15 minutes cleaning the room and changing the bed once a week. Staff were friendly. Room size was nice. The bathroom was not cleaned correctly.

Communication was not that good. Maybe a staffing situation when we were registering. But even now, staff is minimum with help. Kind of attitude of "that's the way it is". The elevator was out for 5/6 days last week. They delivered food to people but no communication and/or updates on what/why was going on. Just "that's the way..." . Feels like, once you're moved in, no more nice. Also, change in extra help staff, no communication. However, we've made a good relationship with the staff, maintenance guy, "[name removed]?" He is very helpful and kind. They have a couple of times run out of certain food items on the daily menu, there aren't that many people there, so poor planning on their part! Overall, I think [name removed] will stay there for awhile, give them another chance, but they need some PR help (attitude)

LAUNDRY ROOM. When we were showed around the facility they showed us that each wing has it's own laundry room. And that each laundry room has 2(two) wash machines and 2(two) dryers. I moved in last [date removed]. In our laundry room, one washer and one dryer has been out of order since January. So at this point they have been out of order for about 9 months. IT IS WELL PAST TIME TO GET THEM FIXED. I am doing this here because talking to the management does not get results.

She loves her one-bedroom apartment as far as the size and that it has windows that look out on the woods. She finds some of the staff very helpful. She doesn't care for the food.

Cleanliness (when combined with maintenance) - 1. It is an Independent Living facility. At the moment we would not recommend this community to other families.

Staff needs to be more knowledgeable dealing with the elderly, better quality of food, not the same each week problem with seating in dining areas

Overall, the facility appears to be nice and quiet. However, talking to several residents there were some very important missing basic services that are supposed to be included per the contract. There is an in inconsistency of the promised housekeeping services. Because of several positions haven’t been filled there appears to be negligible activities. Specifically, they have been without an activity director for 3 months and a hospitality manager for 8 months at the time of this review.

Everyone was friendly, and the cost was very reasonable, but the environment overall was not what we were looking for. The property was on a very busy road, and there was very little green space buffer that was part of the property to insulate it from this road or surrounding businesses. The saving grace in terms of green space was the large interior courtyard. That was probably the best thing of all about this facility. Otherwise, a lot of aspects of the interior building felt dingy and kind of run-down. The hallways to the apartments were very dim, which was somewhat depressing. There were fewer good, comfortable community spaces for people to gather and visit than we had observed at other facilities. This did seem to impact how much residents got out and interacted with each other. Most of them kept to their apartments. That is not to say that there were not any community spaces or any activities. There was loud pop music playing in the main entry that was inescapable in adjoining.

I found a fault circuit outlet did not work. They disconnected the outlet, which was the ground outlet for the refrigerator. I had to move the refrigerator to a different outlet. I told them that they disconnected the refrigerator. They then had the outlet fixed for the refrigerator but did nothing about the outlet she needs for her coffee pot. The center gives two choices for each meal, but she can't get an egg and bacon for breakfast unless it's in the menu. They also do not consider that someone may have a problem with chewing especially green salads. They only pick up trash in the rooms once a week.

Personnel were very nice and professional. Facility is a little tired. Did not like the fact they only have one elevator. Place was clean. Access to services was good.

Nice place. Staff helpful Clean facilities Needs more activities. Off of a very busy road. On my short list of possibilities.

The staff and care at this senior living facility appear to be wonderful. [name removed] at the front desk, [name removed] in sales, and [name removed], the recent manager, have all been fantastic. The other team members I have spoken with, including PT/OT staff and the Home Care Hands team, have also been very kind and helpful. There appear to be plenty of activities available for residents, although my mother has not shown much interest yet due to recently moving in and possibly adjusting emotionally after leaving her home. The food has been excellent from what I have experienced, as I had dinner there one evening, and the staff made the experience very enjoyable. Cleanliness does not appear to be an issue. Everything I have seen has been clean, and the hallways and rooms are well maintained and adequate. I do have a couple of concerns. Having only one elevator for such a large senior population seems inadequate, especially for residents with mobility challenges. My mother has mobility issues and is located on the third floor, quite far from the elevator, which is concerning. Additionally, while the staff is warm and welcoming, the overall atmosphere inside the building could use more energy and personality. The décor, lack of music, and overall environment feel somewhat quiet and somber rather than bright and uplifting. The facility has wonderful, cheerful team members, but the interior atmosphere could benefit from being made more vibrant and welcoming for the residents. Overall, we are pleased with the care and staff and believe the facility has great potential with some improvements to the environment and resident experience.

There was an air of "second class" about the place. Things seemed done on the cheap. The lunch consister of bland, overdone cafeteria-style food.

Now that Brookdale Water Court is no longer managing this community and Atria has taken over, it will be interesting to see how the new ownership responds to residents' concerns and whether meaningful improvements are made. For example, one resident has been waiting for over a year to have her DirecTV service connected, yet management has continued to provide little or no response. I am a decorated Vietnam combat veteran. After an unexpected hip replacement that resulted in complications, I chose this community because of its friendly atmosphere. Unfortunately, appearances can be deceiving. My experience has not matched the welcoming image that was presented. I never received any resident satisfaction survey from Brookdale Water Court, so I shared my experiences and opinions through J.D. Power instead. My hope is that the new management will be more responsive, accountable, and focused on addressing residents' needs.

Before I arrived I told the person who gave me the tour that I was interested in a one bedroom apartment; when I got there their was only a small studio apartment available. I had lunch there, I ate with one of the residents (ambassador). She was very informative, I had a salad which was made with iceberg lettuce which I never eat. I wasn't enthused about the food, the lasagna seemed a little over done. Poughkeepsie is in a very beautiful area of the Hudson Valley, hiking trails and Vassar College is close by.