Holiday by Atria

My parents are finding their new home very comfortable and are becoming acclimated to their new city having left their birthplace of Edmonton to join our family in Calgary. The staff are very friendly and helpful. My parents are just beginning to partake of keep fit but are enjoying it. Pam the shuttlebus driver makes them feel very comfortable and their trips together have gone very well. They enjoy the meals although it can still be a little trying for Mom as she is Celiac and we understood that would not be an issue but she sometimes still has trouble finding what she can eat. We notice there are notes as to two other diets on the menu and perhaps another Note for Celiac could be included.

Lovely place and it has been good for Mildred BUT: What is going on in the dinning room. She has not gone for several meals because she says she sits there for an hour before they even take the orders! We were there today and it was 1;30 and she still had not had her lunch. She is paying for those meals. We do hope this will return to the excellent finning experience she had when she first moved in.

The community feels comfortable. The food is the reason for the lower rating. They do not offer a large variety and it can take upwards of an hour to receive your food. The community is clean. The staff are considerate and treat the residents with respect. Mom loves the nightly bingo and the various outings available. I would recommend this community.

I am happy overall with the facility but somehow just does not meet some of my needs. I suffer from Insomnia and don't get to bed sometimes til 3:00AM or so and to have to get up early for breakfast and a specified lunch tie is hard for me since I have to sleep in sometimes. I also find that I miss the choice to be able to prepare my own meals when I don't feel like eating what is served. Staff are great and helpful and I made some wonderful friends!

Very friendly staff and residents very welcoming. Clean common areas. Fast response to maintenance requests. Good value. Management mingles with the residents and gets to know them. They strive to keep same staff with each resident so they build a relationship and residents feel comfortable with the people who enter their apartments to clean etc. we researched many communities and would not have mom live just anywhere. Here she can be as active as she likes as they have many , many activities and are open to suggestions. Very happy!

Great for independent living.

Very happy with staff and apartment. Very nice meals in the dining room. Very comfortable atmosphere. Lovely people and nice building. Happy so far with everything ??

I am happy with the proper care. The staff are friendly and helpful. My mom's room is a nice size with a fridge and a sink. We had to purchase a microwave for her and she gets weekly cleaning for her room. She seems to be happy with the service. The meals are not as good as before since they got a new cook. My mom has mentioned this to the manager and hopefully they will improve the meals.

These are early days for Mom settling in and we are very happy with the support the whole family is receiving. The staff is warm and helpful, the food of high quality and Mom instinctively feels safe in the building and on the grounds.

I gave this community this rating as I do not have a lot to reference this community against. My parents are still settling in and this has been a great place for them. The community seems to be well maintained and very tidy. I did get the opportunity to try a few meals there and while the service may sometimes be slow the food is good. My parents like the live music when it is there and they have started to participate in the arm chair exercises. There apartment was remodeled before they moved in and it looks like new.

I see no problems with the assistance I receive here. My dinners are prompt& hot, the staff are very uplifting and Im glad I choose to live here.

One thing I can say is that I had visited John at Canyon Meadows and was quite pleased with the accommodations and their meals. The chef's and all staff are excellent. John is quite content there and next time I visit, I will be staying in their guest suite.

Continual turnover of management is a problem. Healthcare aides are available but are contracted with an outside service, but aides are caring and professional. if more care is needed for your loved one, use an outside to help you, as charges can add up to point of unreasonableness. Price increases are made without notice, so keep an eyes on costs. White Oaks is a beautiful building, residents seem happy but turnover is of residents is also noticeable. Not sure how patients could be evacuated in case of fire as there is one elevator and most cannot use stairs. Overall, if your loved one is healthy, has funds to pay for private residential senior living, it is a nice community to live in. The food is good and portions are reasonable for elderly.

Mom moved in and she got to the point where she couldn't stay there anymore because she needed assisted living She had to go to rehab and ended up at the hospital and tried to be refunded for the month of October and they refused to give it back. Because they did not hand over all the property they wouldn't give the money back. She was only there for a week. The stairway had not been vacuum the entire time. There is a little deception in the contract. They make it sound wonderful and when you have issues they don't cooperate. The food was okay. There is only 1 elevator and it's a problem when everyone decides to eat or moving in.

I didn't have a lot of experience. My dad lived there for 2 months. He was needing a lot more care and we had to chose a different facility because the price was going to go up. The price went up for his stay because he needed a lot of care. so we changed the location.

The Lodge at Cold Spring is okay. In the beginning we had a problem with the former tenant being a smoker. There was a major smell and had to have them change the carpet. We also had to have the heating and air conditioner changed. They did what we asked but there is still a smell in there and it was like pulling teeth to get it done. When we first moved in that should have been done. My aunt loves the food. The residents are nice. The assisted living is giving her great help. We are happy with the place now. I just think that things should have been done before she moved in.

The Springs is a nice facility and has a great staff, very helpful and friendly. For what you get it is a good value. I would not hesitate to recommend The Springs.

By most part this is a fairly decent community...though the biggest complaint from the residence is the quality and sometimes quantity of the food and the ever changing staff that 'run' the place. Also, the location is great, but the building is getting dated.

Nice and friendly people. The carpet in hallways and rooms need a good cleaning, otherwise all the common areas are clean. There is only 1 elevator which could use an update. The staff and residents are very nice and my parents are very happy to be at Burlington Gardens.

Since I don't actually live there it's hard to review with accuracy but from an outside point of view Anchor Pointe offers a very pleasing environment and amenities. Compared to others I have seen it is good value.