Holiday by Atria

Positives : office staff is very nice. Residents are very nice. Like that they come around and have maid service. Negative, their elevators go out all the time and the residents get stuck in them. My mom got stuck in it once for 45 minutes . Then it was down for 3 days after that and the residents could not use the stairs because they needed the elevator. So they were stuck in their rooms.

My mother in-law's room was not ready when she moved in as we were promised it would be. The apartment had not been cleaned and the closet doors weren't installed as we'd discussed with the general manager. The lock on the door to her apartment was also broken and still has not been properly fixed and she's been there at least 4 weeks now. The general manager seemed irritated when I stopped by his office because he hadn't responded to my text message about these issues. The other staff are very nice and accommodating but his demeanor toward me changed once I started raising these issues. I don't think it's too much to ask that they keep their word by doing the things they committed to during the walk through. And, every resident deserves to have an apartment that has a locking door.

Apartment is clean food is not great but ok, staff unreliable mostly but ok . Biggest issue is they just raised the rent $[removed]. Most of the tenants are on limited incomes - what are they supposed to do?

No one was informed that I would be doing a walkthrough so I waited about 20 minutes. Not what I was looking for. Was hoping for more of a medical facility on site.

Beautiful building and friendly staff. I had an appointment at 10am but the person was in another meeting. The maintenance man ended up giving me the tour and was very helpful.

My mother liked it, but there's no nurse on staff, and though I had scheduled a tour they had no record of it and the sales person was not available. We toured with the greeter and received misinformation about price. I thought the whole place seemed somewhat dirty and disorganized.

I felt like I had been oversold. Some things that were mentioned during the tour and signing process turned out to not be as described. Also, the food is very subpar.

Positive it's a beautiful facility. NEGATIVE!! People in here that need more care than they offer. They should be in assisted living. It is not a good reflection on it and I think that this will discourage independent people from wanting to be here .

I have two bedrooms but they have cleaned my room 1 time so that part is not good. The staff is nice and the food is pretty good. Activities are pretty good.

This property is a very good example of a 55+ community that provides dining services. It is similar to the community in which I currently live and a bit more pricey. For me personally, I need to spend less even if it means going without dining services. In addition, for me, I would prefer an area not so near the city, and more green areas.

I liked the cottages a lot but lots of miss on roofs was worrisome, maybe lack of maintenance. The main building was very nice and grounds were well kept. The person who showed us around was very knowledgeable but gave us no pack of info to review.

Despite explaining the financial position of my mom to the agent at a certain location, the amount the location had available was substantially different than what the location said was the fee. Apparently, a place for mom does not have low cost options for seniors on a very limited income (ie social security ).

I thought the spaces shown to us were small and drab. I understand that the cottage was not ready yet, but just too small.

Ok, I’m gonna be honest here. I decided to move into this community, but the tour didn’t help! I had already pretty much decided based on research two years ago and after talking with the sales rep before the tour. The tour itself was not impressive. The apartment was missing the blinds & the bathroom door, & needed painting. There were no activities going on at 11 in the morning. The place was clean, which is what I was looking for, and offers 3 meals a day. Honestly, that’s all I really wanted. Plus the fact that we could afford the apartment. I was told there’s transportation available, there is out-of-pocket care for my husband when needed, a hair salon, but I never saw any of those things. I need another tour on how to live in this community! (What to do at mealtime, where activities happen, how to have items delivered, how to arrange for transportation, etc). I don’t even know how to get my key! I hope they’re ready for me on move-in day!

I would somewhat recommend to others. The activities were not well organized and many were do on your own and exercise programs were mainly videos that you did on your own. The food was not cooked properly, meats were left raw, baked goods were not baked completely, and foods served were not always what was stated on the menu. The food and ingredients were of poor quality and cheap. The silverware and cups were not properly washed. Overall the biggest complaint was the food. After talking to some residents that had been living there for several years, they said these concerns were brought up to management at the monthly meetings, but feel on deaf ears. For the amount of money that it costs to live there, the food should be of higher quality and standards. The food that was served at the skilled nursing facility that my husband was at prior coming to Golden Oaks was that of a good quality restaurant. You good smell delicious aromas coming from the kitchen each day, but not so at Golden Oaks!

Positive Bright clean, open & welcoming environment. Easy to see & socialize with other residents. Good laundry facilities Good quiet location in Brooklin, yet not far from amenities. Great to have medical facility next door. Negative Only one elevator which makes for a longer wait at mealtimes if on the 2nd/3rd floor Food is okay, but could be better for price. Also no special diet exceptions. Mom had just lost a number of teeth and many options were not appropriate, so we provided our own food.

It had a bright appearance. I would not recommend this community to others. We were told the room would be ready upon move-in, but it was not, and we were also promised a refund for that time which we have not received. The room was not very clean, and there were maintenance concerns that still have not been resolved. The room shown during the tour was much nicer and had different features than the one provided. We were also told she would receive additional support during her transition, which did not happen. Overall, this was very disappointing.

Before mom and moved in they were supposed to make the bathtub usable for my mom as she couldn't let her legs to get in a tub. That was August, its still not done. The food was really good but they got a new cook, its sadly not as good.

People were very friendly. A lot of construction and work going on. The elevator was broken but being fixed in a couple weeks. Nice size apartments.

The food is pretty bad, some of the staff are not friendly. Plenty of activities, overall quiet place to live, and the cleaning staff do a good job.