Holiday by Atria

I do not want to come across as being harsh with this facility because they are an independent living facility, so I do not think they are expected to do these things. We did not have many options when looking at facilities. The food is not what I think it should be, my mother said it was not good. They did not provide any amenities, so if you are staying here you need to bring your own things like towels, pillows, etc. Accommodations were not what I expected. The staff didn't offer to help anyway. They are not what independent living should be. My mother does like the bingo here. They do have care that you can get for your parents, you just have to ask for it. It is very affordable and a really good option, but it does not provide any companionship.

The staff at Redbud Hills, below General Manager, has been excellent thru the pandemic challenges. They have maintained good humor and kept the residents engaged and informed. The General Manager on the other hand decided to take the pandemic period off, which was probably best in retrospect. The staff who did show up went above and beyond to keep the community running efficiently.

Mom's studio apartment is very expensive, during this time when No one is cleaning her room, everyone should really get a discount on rent.

The staff at Andover were very kind throughout Mom’s years living there. In her final month they went out of their way to make sure she had everything she needed and treated me much kindness and support.

Thank you to all the employees who work there at Cedar Ridge in taking care of my Mom. I'm always greeted friendly and everyone shows concern for my Mom as well.

Mum has been there for a number of years and the staff all know her and help watch out for her. I know she is safe and appreciated there.

The staff has done an exceptional job at keeping us safe. The food however has slipped very much. The last "chef" [name removed] was not either hiring competent people or was shooting for a bonus by keeping the food bought the lowest grade. Breakfast under [name removed] was the best meal of the day. Most people have had to supplement food from outside sources and family. For example a chef salad might have lettuce, a few cubes of cheese, a sprinkle of egg. No meat,veggies, roll, dressing. Egg salad sandwich twice a week. I have egg allergies. [names removed] have been exceptionally competent and loving in this stressed time. They are truly treasures and valued employees who are deserving of a bonus.

I enjoy [name removed] friendly happy personality. She is so sweet and caring. Very attentive. Food is predictable. Maybe could change it up a pit.

The pandemic has caused some real changes in day to day living for many people. We spend a lot of time in our apartments and food is delivered. The food has gone down alot; way too many scrambled egg breakfasts which besides being boring are just not appealing. Pasta and rice are the mainstays and I can't eat either. Who ever said that cole slaw was supposed to be spicey??? Acid indigestion is a daily part of life now. Holiday Retirement has done all they can to keep us safe but somethings have gone from bad to horrible.

I think it’s great that there have been no cases of the virus at our facility. They seem to follow cdc guidelines, as far as I am aware of. One complaint - some residents and staff don’t wear masks properly- like below the nose - and they are not corrected. One gentleman often sits in the cafe area, mask always below the nose. What good is that doing?? I wish there were more activities or more encouragement to join in what activities we do have.

I have been here for 7years and the staff and management have been very good I like it

They are very cost-effective. There is not a lot of follow-through when you ask for things. The washing machines and laundry room are really bad. The food has really declined in last 8 months, what is on the menu is not what you get and it is often burnt or cold.

The community was pretty good unless you needed to hire their outside aids. We didn't feel the aids were adequately trained. The community was normally pretty clean and would have a cleaning crew come in and clean the residents' rooms and do laundry like bedding and towels and such. The staff is all very friendly and are always there to help if you need it. The food is very ok; they need to set up a system where the dinning room service is quicker. They do allow us to eat from our rooms as well. The community did not have a lift available at the time so my husband who was in a wheelchair could not easily get around. We did think Maple Downs was a good value for the price. The first time I walked in, this is where I knew I wanted to be and I am trying to get back in!

Food has not been acceptable since the quarantine and they are eating in their room. Food was okay prior to the quarantine when they were serving in the dining room. Staff is friendly and helpful. The outdoor space is nice. They have a pretty pond and walking paths. My mom really likes the social aspect of the community. Overall we are happy with Willow Garden.

The in-laws seem to be happy there with a few exceptions. Transportation can be sporadic. They complain sometime about the food but otherwise they are glad they chose Indigo Pines. They love the staff and all the activities.

My mother in law has adjusted well at the Mannor. Loves the food and has gained 5 lbs. since moving in. The staff is very helpful and friendly. She participates in many of the activities . She has made new friends. She feels safe being there. Her only complaint is that the maid shows up too early and she has her morning routine which lasts until 9:00am. Hopefully they can change the time the maid comes.

We find the staff very helpful and friendly!! It is a very community driven home and everyone feels a part of it

Friendly, attentive, my concerns are regarding cleanliness, trash outside, affecting smell.

Great facility. Would like more exercises and activities

Maples Suites is a very pretty place. The staff is very professional and caring. The environment is very bright, clean and cheery. The food is very good and the staff is wonderful. They offer 3 different meals at lunch and at least two at dinner. The menu varies every week. The property is well maintained. The apartments are very clean.