Holiday by Atria

What makes Hidden Lakes somewhat unique is much of the community lives in a residential neighborhood. That part of the population has many married couples. As a result, Hidden Lakes seems to have a higher proportion of men than is usual, also a more active population than is usual, perhaps even a younger average age than is usual. And of course, there is the lake, which power walkers, sightseers and even photographers circle rain or shine. On the negative side, there seems to be a high turnover among the management. I do not know if that is typical or not. Perhaps because the population is relatively large, about 150, the food is mass produced, not cooked to order. When visiting, take your parent out for a meal. A positive word about the meals, they are scheduled so have become another social event. People begin to gather as much as a half-hour early just to sit and talk. When we were looking, we judged our parent would like Hidden Lakes better than anyplace else we looked at. The report from that parent is, "It's better than I expected. It's fun. There is a lot going on. People knock on my door to invite me to activities, something that did not happen in my house."

I needed help Fast ,They are Awesome

My mother moved into Briarcrest in Sept 2013. They did a lovely job of getting her apartment ready with very nice upgrades. Since then things have been sub-par. They transferred a chef with subsequent weeks of bad food. They transferred one set of care takers; the second set quit because they were so unhappy with management. They are still using temporary managers. Activities are frequently cancelled. Disruptive rumors are constant. Ownership from Oregon seems not to know or care. I hope they get their act together soon.

Was able to experience first hand many of the different opportunities offered by all of the people--from the managerial, workers, & residents--at this community.

It was an older facility. It was fine and the people were nice, but nothing jumped out at us at all. We decided to move to a different community.

My mom had lived there a month when we decided to put her in a home with more nursing facilities. Overall, I was disappointed in the quality of the upkeep. They said that they were going to get new carpets - they were filthy - but they didn't do it. The paint on the trim work was bad. The kitchen was right there when you walked in. The people always seemed happy, but the upkeep was enough to turn me off.

Rock Creek was nice, but the rooms were small. We toured for financial reasons, it was within our budget. I think that the rooms were a little over $1800.

We are happy to have moved Mom into Copley Place but apparently the meals have been some concerns to my brother and myself......Mom has reported to us that MOST meals that are supposed to be hot are NOT hot and maybe even cold.....she had a session a few weeks back with the chef and she reported her concern and NOTHING has changed.....we placed Mom in the property because it was beautiful and she would be provided with 3 complete meals.....we are very concerned that she is not getting meals to her satisfaction.....

It's a sister residence of Redwood, which my mother chose. We went and saw this one too and it seemed kind of dark and you had to walk a long way. We didn't see very many people and when we did we didn't see very many smiles.

What they could improve on would be to be honest upfront so you know long term you can afford the rent. They are more interested in making money bringing anyone in but not about the senior experience itself.

Overall experience initially was 5 but now that she's been there for [dates removed] I'd drop it to a 3. They tell you to your face all the right answers and not good once you're gone. I like that it's secure and all members are given a life alert pager. Their entire cleaning staff quit upon her move in and they have not kept their schedule to clean her room as promised.

Ownership recently changed, resulting in budget cuts and the exodus of trained kitchen staff. The provided meals are now very poor quality. The housekeeping staff are also poorly trained and some residents are finding items missing from their rooms, including money and medications. Staff overall are kind and helpful, but there is clearly chaos in the background as new management mandates changes that the staff do not agree with.

Staff is very nice but overworked with big turnover. Not enough of a variety of activities, and food is often not what we all expected since we have been here.

Staff is courteous and friendly, but they are very disorganized with billing and very inefficient with communication. Would recommend due to location and amentities.

I like the new management, [name removed] and the new activities person Mercedes. They are communicative which I know is hard with so few staff and so many residents. They still know each of them and seem to be aware of the limitations. The in house PT and speech are nice. The new landscaping is nice. The food selection is the worst. All the residents complain it is salty which is not good for people with hypertension or diabetes. Also the portions are small and options are lacking.

For a start I would not recommend this place to anyone management is disrespectful to residents I know of two times they yelled at them for no reason and another time when residents were playing weekly bingo and one of them was playing ping pong behind them which made them not being able to hear and most of them are hard of hearing anyway most of the time the food is too spicy for most residents and every meal is pasta sides very seldom decent food using language that isn't even English so people don't know what they are getting a lot of times people don't get dessert before they leave tired of waiting and dessert is mostly cookies or dried out cake l could probably say a lot more and another thing when people from the head office comes management makes sure they don't talk to residents.

Changes happen not for the benefit of the residents. We are not sure if we would recommend Holiday Orchid Terrace to other families based on the experience so far

One, there have been many problems involving staff positions not being filled, from the top all the way down to the person who is supposed to do light housekeeping and bed linens (which was not happening). Two, there have been quite a few facility issues including several lately which have caused multiple fire and flood evacuations. Three, my brother is local to the facility and could answer many of these questions better than I can. He has spoken with a vice president of the parent organization over the phone quite a few times.

Everyone has been very nice. My mom is very comfortable with the staff member who cleans her apartment. Seem to look out for her.

Please read [date removed] article in Toronto Star re 60% price hike in Atria operated home (The Court at Brooklin) in Whitby Ontario. This 60% hike was for same services from [date removed]. The tenant is a 96 widower who can’t afford such a gouge like this! While the units are probably very nice, please be aware of future price hikes and remember this company is all about making profits for their investors!