Holiday by Atria

Things have been good for my dad at this facility. He seems to be doing fine here. One of our goals was to get him more socialization and he's doing that at this facility. He's made a group of friends and is participating in the activities. He is doing painting class and Bible Study so far. They offer a good variety of activities. He says food is a hit or miss, as far as quality. Sometimes it's really good, sometimes not. From what he says, Lunch is almost always good. It's dinner that is a hit or a miss as far as tasting good. Housekeeping is once a week and his place is always clean. However, he's a neat freak. So I'm not sure how much of that is from his doing and how much is from Housekeeping themselves. Communication with the family is fine. The staff has all been very friendly and helpful. I would recommend them to family and friends.

Nice visit - thorough tour of facility, including available rooms. Appreciate friendliness of [name removed] and her taking plenty of time to show us around and answer questions. Since we didn't experience dining and meals or actual care, it's hard to evaluate those things except on first impressions.

All in all, I am pleased of everything. I was extremely pleased with how everything was handled during covid. I think they need to start updating things in rooms. (i.e. bathrooms, mirrors, countertops. Carpets really need to be replaced throughout the community. It is making the place smell like a convalescent home when you walk in instead of a retirement center. A few times I have walked down the hall and it smelled like poop.

Our family moved our Mom to Atria Simi Hills in February of 2022. We are thankful that she is safe and has meals provided and a nice, bright apt with a nice balcony overlooking the trees and entrance to the community. The Kitchen Staff are especially caring, friendly and good at their job. The other Staff ([name removed], [name removed], and [name removed]) have been helpful as well. Thr ComfoCare Staff are very understanding ([name removed] and [name removed]). The only things I would recommend improving are: 1) More music/entertainment during or after dinner. My Mom attended the recent Thanksgiving dinner and told me that the only thing missing was music. Maybe Atria can get a local church or school singing group to entertain thr folks once-in-awhile. The Choir Director at Atria shouldn't be so strict. Afterall, the seniors have memory issues and it’s not a professional choir. It should just be for everyone’s enjoyment. 2) Supervised field trips that even residents with mild dementia could go on. Thank yo

Our family had an in person tour and it was a nice tour experience, the building itself is nice but the tour lady was just okay

The activities offered, they are engaging in the activities and has found a few friends there as well. The place is great and they love it there, The place is clean and staff are all great, my moms Italian so she's picky about the food but my dad will eat anything. Was disappointed they went up on rent eff.[date removed]after only being there [Time Frame Removed], should have been locked in for a year.

The central dining is pretty good but I notice they aren't equipped to prepare for anyone on a special diet. The food is of pretty good quality. The facility is a wonderful community atmosphere, very neighborly. Very caring people residents/staff. Activities a plenty from musical performances, games, trips to local shops and restaurants, casino for those who wish to get out and involved. Nice accommodations that are soon going to be renovated in the common areas.

Overall rating: They "sold" my mom on the quality of living at the residence, making promises, which they mostly come through on, if you can find someone and ask several times. Cleanliness: The facility is clean. Housekeeping service for the room, not up to par. Friendliness: Everyone is very pleasant and have a lot of patience. Care Services: I have called for help from the PSW, there are 2 available services inside the home. I left several messages, only one returned my call, ridiculous in-house cost and have yet to hear from the other, called in September. Staff: Friendly staff just not enough of them. The overnight woman, not enough experience. Activities: Not much variety, a little boring. Value for Cost: A little expensive for the size of the room, basing the rate on the area, other homes are cheaper. (I completed this with my mom, whom is the resident)

I chose Burlington Gardens because I was able to get first floor with an outside porch. My parking space is also right outside the apartment and no other place I looked at offered that. I also have a dog and it is free to have him here. I wish thy would let us know when the activities are going on and have a wider range of activities. I think it would be helpful if they posted them around the facility. I also wish they would give us a list of new residents that way we could welcome them and help them out.

We really like the activities they have going on for the residents - there is a lot of different things going on and that is one of the reason we really liked Holiday Illahee Hill. We are having such a good experience and we wish we had found it sooner for our loved one. We have already recommended this community to other families and we will continue to do so .

People were very nice Food was not as good Less on the activities schedule Older facility Considerably cheaper, but you do not get as much Had to go to laundry room, no washer and dryer in the units

We've had a good experience. They have choices of food, and the food seems to be good. And my family member seems to be enjoying herself. It has been a good location for her.

The apartments are a perfect size. The outside is beautifully landscaped. My mom enjoys the pet friendly atmosphere. Most important, she feels safe there.

From a tour perspective - Montara Meadows is an absolutely beautiful facility and they did a great job. The reason we did not choose this facility was because compared to other places we had visited, we just did not get a very friendly vibe from the other residents here.

We picked this community because, they are very clean and the place is decorated with classy style. The head chef is amazing and all the staff are very caring. The value compared to others is unbeatable. It's close to my home, I feel my loved one is protected with the security doors at night, and watched doors during the day. She's independent, yet still very safe. They have activities all day and night to choose from.. like not one or two.. but like 5-7 to choose from almost every day.They are very friendly to mama and our family. She has been there since beginning of august and already feels like she belongs there

The tour was okay. The issue that I had was that there was a non-refundable deposit to hold the room, and they didn't let me know it was non-refundable. The dining area and apartment were nice. The communal laundry room had an odor to it.

I was apprehensive at first but my Grandma [name removed] loves the facility. The GM [name removed] answered all the questions I had and made sure I had the answers I needed. My grandma [name removed] loves the variety in the menu that the Chef ([name removed]) adds. When I do have concerns or questions arise I feel the leadership does a great job to make it a priority to solve them as soon as possible.

What we really liked about Holiday Andover is that our loved one is not ever by himself, even though it is independent living they staff always check in on him. They could make some improvements with the meals and dining experience - to us it looks fairly good but our loved one does complain often. They also could incorporate more activities for the men living there.

Although my mom was not there very long. It was a very nice facility. Everyone was great..

My loved one likes the food. They are not participating in any activities. The place is spacious, clean, friendly and caring.