Highlands Senior Living

First I would like to say that the manager (sherry) goes over and above her job. She is the selling force to this place. She knows her stuff... With that being said, they're is only so much she and staff can do. The staff needs increasing. The old building needs lots of renovation.. It's apparent that upper management will not let them spend any money. The rooms are not freshly painted after move outs. I'm not even sure that the carpets are cleaned. I believe, when someone moves out, that is the time to upgrade the rooms. Several complaint on cleanliness of rooms. Mainly because understaffed. The residents seem lonely. Could be more actives for them. They need there minds stimulated on a daily basics. They need more staff on the floor interacting with the residents. The landscapeing need much work. Medication management seems really unorganized. I do have to give the kitchen staff does a great job on the food prep. I believe they need a couple of servers to keep tea glasses filled hand out extra items etc. Currently the girls that work the floor do this. For the price, I would think thing could be a lot better. Not only for the residents, but the staff. Thank you to the staff that works there, I see your daily struggles

I have nothing to say but good things for Morning-Starr at Holcomb Bridge. They were so helpful and kind and really went the extra mile when we were locating a place for my brother. The staff has been wonderful to our family. I would recommend it highly.

Considers your love ones' needs, open to communication as a means for best care, willing to modify and change personal care plan as needed when resident's health requires such, a personal camera in residents room is allowed with family agreement to follow facility regulations, Highlands will pull multiple staff together when needed to accommodate care of residents for example if a two person assist is part of care plan.

We chose Highland Senior Living Rome because of the cleanliness of the facility and the professional staff. I would tell others just to ask a lot of questions before making a final decision.

I think that they are doing the best with what they have – though short-staffed, the staff on hand are friendly, informative and helpful The manager has been helpful when there's been a financial issue. Recently Medicaid cancelled, Mom's check shorter, working out payment. That's important to have someone willing to work with you. It has overall been a positive experience

They accommodated his specific needs that most assisted living would not. It is not the best place. But most definitely not the worst. Staff not very attentive.

The reason for the 4s was due to Covid. They had a large turnover when the government (taxpayers) started paying people to stay home who were "afraid" to work in the health field. Prior to that, it was all 5s, but it was never quite the same after. They were short handed much of the time. The administration and office staff are super! Most of the CNAs love the residents and their jobs. My mom passed away in April, but I visited frequently while she was there. No matter what facility you choose, if you are a frequent visitor and get to know the staff, your loved one will get the best treatment.

Make sure your family is being taken care of properly !!! Please be cautious of your family's well being please. I would tell a friend, that they should make sure that all the orders are right for there medication because my loved ones medication where not give to him properly.

My loved one is a resident at Jackson Oaks Senior Living. There's been a big turnover in staff, so I rated all at a 4 instead of a 5 due to that. Otherwise, I have found the staff at this facility friendly and courteous.

It was an awesome place. Daddy was taken care of and he loved the staff. Sharon the administrator was awesome with the residents. Daddy loved her. And Ms [name removed] at the front desk was awesome. There was a problem once or twice with one of the staff but it was quickly taken care of. I was proud that my Daddy was there.

Our conversations with them were quite general. But they provided a very good tour. The rooms looked good, and I left with a favorable impression.

We chose Jackson Oaks because of the community, when we visited we noticed that a group of people that we felt my mother would fit in with. I would recommend to others to check it out and see if its what your loved one is looking for.

Our family had an in person tour and the community was nice but they had more studio sized apartments, and we thought that would be a difficult transition for our loved one moving out of a house into a studio apartment.

Overall the community is a good place for anyone's loved one. They keep the community clean, and the staff is friendly and helpful. I would recommend this community based on my experience.

My Mother-In-Law is very happy here. It’s a very open facility and it feels really inviting. All of the staff members that I have met are really nice and if my In-Law has a problem it is dealt with quickly. For activities, they offer things like bingo, parties, Wii bowling, church services, and live entertainment. I would recommend this facility to other families.

We toured this community for care. We liked the environment when we arrived. The staff director was not available at the time of the tour. The community was clean and the variety of the menu was appealing. They have nice activities for the residents. We would suggest families to this community to confirm the value of this community

I am happy with the care for my dad. The staff are nice and caring to his needs. The meals seem to be good, but it would be nice if they post the meals weekly. The community is nice, but they need to take care of some house keeping This is a small community. They offer small trips away from the communty. He likes that this community has a pet. We would recommend the care and value for other families.

Dad is still trying to adjust to living at this community. My main concern is that we do not have good communication with the nursing staff. The staff take good care of dad. They offer a ton of activities. The community is clean and well taken care of. This is a great place if your loved one is ready for this type of setting. I do not think the staff is equipped to handle residents that are not compliant and are struggling with getting adjusted.

I had talked with this community over the phone. They were all very nice and provided me with answers I needed. I decided that they were too far for the family when visiting our mom.