Heritage Senior Living, LLC.

We toured the personal care area. The halls are very long with limited places to sit and relax. They break the community down in 4 "neighborhoods". The room we saw was adequate in size but the bathroom was very small and would not accommodate my mother's walker. The shower was an enclosed shower, again very small. The person conducting our tour was only at the facility for 3 months, spoke very quickly and did not include my mother in the conversation. She didn't show us much of the facility. They didn't have any current availability so I am sure this is a very nice place we just didn't get to experience this on this visit.

I toured Keystone Villa while looking for living options for my mother. I liked it from the standpoint that it was close by and convenient, but I didn’t like that the facility had multiple floors. I wasn’t sure my mother could keep that straight in her mind, and I worried she might get lost there.

Lovely resident rooms. Family rooms for resident's visitors are beautiful and spacious. Excellent activities and various events for family and residents to participate in . Staff is courteous and friendly. Three meals daily, served in dining rooms close to residents rooms.

We had a pleasant tour of this community. Everyone was very kind. The community was very nice, and clean. The staff was kind, and answered my questions. However after assessing my mother, and her needs. They determined that she wasn't a good fit for their community. I did find another community that suited our needs better.

This place right off depressed me. When I looked at the rooms they looked like a old persons dormitory room. I did not like that. The residents that we saw were very happy being there. I just do not think that this was a good fit for mom.

I had a decent tour of this community. The lady that gave the tour was professional. The community was nice, and clean. It was an okay experience, but I didn't get the feeling that this was the community for my mother, and her needs.

Decent place. [Removed] is very sweet and offered us many treats for ourselves and especially for Mom. We didn't get to meet many residents and we don't know if they like it there. Rooms with a lanai have a couple steps down, which is not good for Mom. Cost is higher than other places, but first year sale price is tempting.

Concierge is fantastically friendly and professional. Price is at upper limit of what is affordable to us, probably stretching too high.

I recently toured this facility and I found there to be a strong odor as you entered the memory care unit. I mentioned this to [Removed] who was taking me on this tour. Some of the patients seemed "out of it". I did leave a deposit for my parent for sometime later on in this year. There are questions yet to be answered, as in percentage of yearly increases, emergency evacuation routes, educational levels of aides, medications administration by house physicians, and visiting hours. Do the memory care units have the same aide every day? I would like to see the odor gone before I place my parent in this facility. Before anyone commits their parent to this facility, drive around the facility and then compare to other facilities' area for their residents.

My mother is a fall risk. The alert system in the room is limited to one string in the living area and one in the bathroom. Prior to moving in we were told we could arrange the room in any manner and arrangements would be made for the call button to reach. That arrangement has been to add a length of yarn to the bell. Sometimes it gets moved from the bed area to the chair area and sometimes not. So it is not where she can reach it all times. My mother has mentioned to me that she does not feel they want to assist her when she does ring the bell. I discredit this some for just being my mom.

I must tell you I am there almost every day to visit my mother in the memory care unit The service you get from management when there was a issue with my mothers feet swelling. Needless to say my mother has kidney cancer. Trying to get someone with patient care to help was very unacceptable Almost two weeks to get them to have a Dr look at my mother. I was very disapointed in the care and compassion my mom never received,

Everyone who worked at Belle Reve was very helpful and kind. They tried to make my mom feel welcome. Unfortunately her dementia did not allow her to stay there. They are not equipped to deal with patients who are disruptive. So my mother had to leave.

Too far from home

I only did a tour of the facility. I thought the facility was nice the staff friendly but I was disappointed that the bathrooms in the resident rooms were not wheelchair accessible.

Good people - not enough help - people quit all the time - need to pay people more money - too much turn over for residents.

ok did not feel as if they had enough staff to far from home price about average

Very nice setting, well staffed, and residents seemed very cared for. A bit pricy compared to others we've seen.

Not a good fit. It appeared the residents were kind of sitting around, and our intitial impression was, it just wasn't the place for mom.

It's half Alzheimer's/memory loss and half assisted living and I just didn't get a good feel, it was like a bedroom with a bathroom with 2 people in it and that just wouldn't have been a good fit for my mom. I've heard pleasant things about it, I think if you have someone that has Alzheimer's, I think that would be a good fit, but on the assisted living side-the people when we toured were just as sweet as they could be and everybody seemed knowledgeable and caring and very clean, all the things you look for-when you went into the rooms it was kind of dark, two ladies in the room and for my mother, that was not what she needed

$15,000 down, $3,000+ per month, Phone extra