Heritage Senior Living, LLC.

Generally it was a good experience. There were times I thought some of the policies were too rigid when he was to return from various rehabs but I realize that those limitations are set by type of facility. The floor staff and nurses that took care of my Dad were great. Very caring. The activity coordinators seemed like super people. The price is very onerous but I understand that is the market.

Independent living is fine, a little pricey considering the food is not good, but mom's apartment is nice and she has made some friends. But she will never stay there beyond independent living.

My loved one was previously a resident at Manor At Market Square and overall, the experience was okay. The facility was really improving when they hired a Director for the Memory Care Unit. My loved one enjoyed the activities. The housekeeping was good. The meals needed improvement - for example - cold dry meatloaf is terrible for seniors and while the menu said they could have options - they were never offered to residents when they did not like the main dinner. There were never any condiments. Not even salt and pepper. The staff was friendly and I loved the Director.

If you have the money go elsewhere. It was the only choice for the money.

The facility has good and bad Poor health help when needed, will have to find better facilities if needed better care. It is also very expensive for the apartment complex and it is very old. Hoping for improvements

I would not recommend The Birches at Newtown for a family member that has a high level of care needs with regards to ADLs. My mother came in at level 4 and they were not staffed well enough to meet her needs timely. The food was good. The activities were okay. I didn't see any outings offsite, as advertised, in 2 months there. Housekeeping was fine. Not a good fit for Assisted Living with high level of mental faculties. My mom found it hard to connect with most of the other residents.

We did not like Heritage Green for a coupe of reasons. It was not as clean as the other places, including a wheelchair sitting outside in the rain. Were were told that we could take pictures of the residents and "they wouldn't mind", this seems very rude and dismissive of client rights to me. There was a plate of food sitting on a table in the dining room (after lunch), we asked about it and was told the person probably had an appointment and would eat it later.

The Sales Manager was great! There was an odor and more than we wanted to spend.

My parents became residents at the villas in [date removed] after my father experienced a stroke. The challenges of Covid were understandable and service was not up to our expectations. It is now late 2022 and since this facility was bought out by a large national company I have to say service has gotten even worse. My father is in a level care situation and My mother shares a unit with him. There are times when they leave my father in the bathroom for well over an hour before coming back to help him. In my mind this is nothing short of elder abuse.. We have communicated to management in the past and it seems to get better in the short term but always slips back to worse than before. My recommendation is to stay away from this facility. They clearly do not have the assets or resources to effectively staff and manage. I am now faced with a hard choice of relocating my parents at age 95 and 100.

PROS -The staff is friendly and always up for a chat. - [name removed], the activities director is lovely and keeps the residents active and engaged in fun activities. - the facility provides real time and up to date information about vaccines, and other medically important information that pertaining to the community CONS - the apartments/rooms are very small. Insanely so. -I wish they had apartments that were designated for couples with differing abilities/mobility issues - the food is pretty terrible, but it is nutritious, which is a plus. The food is also very bland and sometimes not visually appetizing. - the main errand driver leaves at 3p which doesn't allow residents to schedule any trips or medical appointments after 3pm -it is very expensive to live there and I don't think you really get the most for how much you pay

I would suggest someone keeping looking at other communities. The head nurse here doesn't seem very qualified for this position to handle residents that might have aggression issues and the head nurse didn't handle this properly that we saw. I feel the staff in the memory care area should be able to handle residents with aggression issues. The community never suggested re-evaluation of medication listing for my loved one during my loved one's stay. The community didn't communicate with the family about trying to find a new community for our loved one, after my loved one being admitted to the hospital.

We toured with Keystone Villa at Douglasville and I got the feeling of a business corporation rather that it being personal. The staff were all extremely friendly and they were great with their follow-up afterwards. I do also know that they take combative residents which is good to know.

When loved ones are diabetic they need to have a diabetic menu to where it has those restriction's - so they could work to really improve the meal service and options

Basically it is not really suited to be a care facility for Alzheimers or dementia patients. They have wonder bracelets on them, but my father was able to walk out three times by going to another residents room through the enclosed patio. He had fallen and had to be taken to hospital. Care overall there was good, they though had basically called me and asked to have Dad moved from there as they were unable to guarantee his safety there. If they are in a wheel chair it may be okay, but if they are able to walk and roam around this may not be the best place for you're loved one's as there are some areas where they can get outside of the facility and possibly hurt or lost.

I think they are about in the same league as other communities. I think they handled the COVID that sprung up a couple months ago well. It is my impression that they have a lot of new people staff members coming into the community to help care for the residents. There have had several key director positions that have turned over, and there is no communication from the community about these changes. The family has to ask the front desk, instead of hearing it from the community directly. I am hopeful that the new key positions will last to give some continuity to the community.

I had a virtual visit of the community. The community had a courtyard, and it wasn't as big as another community we looked at.

We really liked Traditions. The facility was very nice, and we were considering them as an option. But the marketing person who we met with was a little brash, which really turned off one of our family members. Perhaps she‘s not indicative of the entire staff, but she was certainly the face of the facility for us that day. Also, their memory care was a separate, locked unit. And we were looking for a place that would give our loved one more free range while still remaining secure.

We initially really liked The Crossings, but when we went to sign papers they told us that children were not allowed to come visit. I wanted my daughter to be able to see her grandpa, so that was an immediate turn off for us.

This community felt dark and dingy and not the place I wanted for my loved one. It just felt like an older community. The tour was great and the community followed up and gave me all of the information that I needed.

The tour itself was fine. But it was just a bigger facility, and I knew my loved one would want someplace smaller and cozier.