Heritage Senior Living, LLC.

Liked the facility very much.

Liked it very much

met with director. She was very good, thorough. overall favorably impressed with facility and services. Location not as good for us. so am going to keep it on the table.

Good food, lots of activities, great studio apt very spacious. Would work with us on getting the bath tub altered so that my mother coud step in. Refrigerator included in the kitchnette. Overall I thought this was the best bang for the buck. The people that worked there were friendly and courteous. The place was so clean and fresh.

rooms very nice; Mom not impressed with place

Very nice place but not what Dad needs If Mom was alone this might fit her needs but Dad is still in great shape and needs a little more independence then they provide

Only has independent living.

Not yet ready to make a move but this is high on our list

Keep as a prospect

Good price for services. Facility was single hallway, which i thought was a little dark and confining. Rooms were huge.

Nice facility but expensive.

Overall, a good and safe place for my mother. She is in the Memory Care unit. We do have an issue with the meals not being diabetic-friendly, are pretty high in carbs, with no good selections for diabetics. Mom cannot choose to avoid the high carbs, just eats what she is given. So we had problems with soaring blood sugars, requiring hospitalization. There were some other minor issues which caused concern, but they were resolved immediately when I brought them up. The staff is very attentive, patient and caring. The activities are varied and interesting. Last winter there was a case of the flu, and the staff cleaned constantly and managed to prevent anyone else from being infected. All areas are very clean and decorated pleasantly. My mother is as happy and content as she can possibly be, given the ravages of dementia on her functionality.

food is not as I expected,very poor quality. I find our self eating less in the dining room per weeks,probably three times a week at Best. Which means more expense for us as I have to buy and prepare our food.

Our parents moved to The Birches two years ago when they were too ill to move home on their own. The director was caring and helped us through Mom's passing two months later. Dad moved from a one bedroom suite to a Deluxe suite and both suites have a kitchenette which is a big plus. Not all personal care facilities offer this setting. The kitchenette makes it feel like an apartment not just a room. The staff at The Birches felt like family and friends from the start! Senior Physical Therapy Services on site was wonderful and helped Dad rehabilitate. Having a hair salon on site, and transport to Grand View Hospital are all big pluses . We felt the need to use CBD Oil to aid Dad with sleep issues and the administration at The Birches were progressive enough to research and approve CBD oil use! Our family is so appreciative for their good care !! [Name removed]

My Aunt was only here for respite care for a month and It was a wonderful community.The food there was great and it was fully staffed. Took really good care of her. They kept it clean and grounds were nice.

This community looked nice and appealing when we visited. The memory care unit is more restricted. This community is a little more expensive than what we were looking for and they have upcharges for different services needed. The first meeting we had with the sales person was pleasant, however they felt a little pushy. The sales person also seemed aggressive after we left.

I was not pleased with the way that I was treated at Traditions. When I spoke with someone on the phone prior to my tour, they told me one thing and when I got there they told me another. It was not what I was looking for.

The staff at this community are nice and efficient. The community is clean. We did not really like the food. I did not like the layout of my husband's room The community is set up like a circle and there was not a lot of places for him to walk around. The residents I met were friendly.

I just feel that this place is not providing enough help for my dad. They are all very nice and seem to want to help though. We originally came here because we liked the size of the community and how big it was. Dad likes the food and the dining area.

I had a very good tour of this community. The staff was very friendly. The experience was a good one. Everyone was very kind to my family and myself. From what I saw the community looked great, everything was nice, and well-kept. This is a very nice community.