Health Dimensions Group

Susie and Nancy are easy to work with very friendly and knowledgeable. Always looking out for the residents and their well being.

[name removed] the admin/director is amazing. She was wonderful and always reachable, professional and willing to work with families. One big negative, they don't do the best job cleaning the rooms, and they never clean the carpet. My mother's room smelled like urine. I was from out of state and unless they knew ahead of time I was coming, when I would arrive her floor would not be vacuumed and her bathroom could use a cleaning. The RN [name removed] is professional and does her job well, but is not very friendly. She is cut and dry. [name removed] the house manager was always friendly and polite with me, but my mother didn't care for her and didn't trust her. They do a great job though with keeping residents on a schedule, making sure they get all meds, meals at the same time...etc

CNA's and hands on care staff are personable and kind. They are helpful and I appreciate their humor. Maintenance person is the kindest and funny. They need to upgrade the kitchen and common areas.

Facility - there has been difficulties keeping housekeeping and maintenance staff positions filled. Housekeeping of apartment is included but it is light housekeeping. The staff is game but some are inexperienced and not always available.

The problems and issues have been with corporate management on, not telling the truth, now following through on their contract and being dishonest, the facility itself is fantastic. Staff is fantastic. They really do a fantastic job. I interviewed over half a dozen places and this facility hands-down has the most caring staff. Every time I am there to visit my mom, it is always the same way and I know I made the correct choice. They also do a great job on keeping me informed on everything. If I call or text a question every reply is very quickly responded to. I definitely recommend.

I would say it's a nice place but stay vigilant. Ask questions and don't be afraid to tell them what you expect for your loved one. Pop in different times of the day different days of the week.

It is a nice place. The caregivers work very hard and do their best. We just had issues with administrators, not friendly, being told one thing at admission and then 6 months later something else. We were not welcomed when my dad moved in nor acknowledged when he passed away this spring.I think it is fine for relatively independent seniors. But there is no RN there. We ended up paying for additional help for my dad because they didn't have enough staff.

The assisted living area has staff on the evening shift that was not motivated to give quality care. The food lacked variety. If the resident didn't like the entree, the other options were salad and cheese sandwiches. Considering the monthly rent, the food definitely needs an upgrade. The care in the memory care unit was excellent. Staff was very caring and attentive the resident's needs.

First floor units have independent access. Only 1 elevator. Nice variety of activities. Kind community. Ask to eat a meal and see the meal calendar. There is a lot of turnover right now in staffing . I suspect they are in flux and working to improve administrative things which would create smoother processes for new residents. Personally I'd like to see better nutritional value to the food served. More fresh veggies/fruits.

My loved one is currently a resident at Lino Lakes Assisted Living and the experience has been okay, overall. We do have some concern with the high turnover rate of administrative staff. Aside from our concerns, we would recommend it.

Memory care is very well run for my Mom, activities, food good personal awesome. Dad is is assisted living but some situations he brings on himself, such as not going to dining hall for meals or really participating at all

I was concerned that memory care didn't monitor the patients well. My husband had to be transported 3 times in 2 days because he fell out of the bed. He then got pneumonia and was transferred to nursing home care. We were extremely pleased with the care and staff in the nursing home care area

I would tell others to pay attention, visit at different times and days. Don't be shy about voicing your concerns to the director. And keep voicing them. I think that they need more activities then just watching TV. Talking to the resident actually asking if they need anything. My loved one is very independent and won't ask for the things she needs. Taking time with her would help.

I would say they are terribly understaffed. Care services promised may not actually happen such as physical therapy. The staff is doing the best they can under the circumstances. Meals were made by CNAs with no meal prep training. My mom one night received one slice of frozen pizza with squash. I would suggest checking out state run facilities that are audited monthly. We grossly overpaid for what she received. The facility itself is very nice and inviting.

We were very excited about this place at first. Most of the staff were very nice and helpful but it was very frustrating trying to get things fixed. I'm not sure how a resident that doesn't have a strong support system to help them with problems.The business staff and the facility director never answer their phone or return voice mails. I cannot recommend this facility

The move in was a little rough. A lack of communication from staff and conflicting messages especially re: level of care. We were "over sold" being assured they could provide the care needed for my dad but in actuality they couldn't, which was very disheartening. He now has hospice care and is getting excellent care! Dimensions is a beautiful facility and adequate for seniors who are mostly independent.

It was nice enough. However. It didn't make our top three. My parents didn't like the location. It was near the Appleton airport and the sounds of the planes bothered them. We thought very highly of[removed] in Appleton. They were in a 1-2 tie with [removed]. Unfortunately my parents were buried on their waitlist. We were told by [removed] that many people who had been in independent living with them, were transitioning into assisted living. We also were hugely impressed by [removed]. However, their memory care facility was in an entirely different building. Not the best design and a bad match for my parents. My mom is weak and frail and my dad has early stage dementia. Hope all this helps.

The tour was fine. We were shown and got to see everything. Everything looked clean. The people were nice. It seemed like a good facility. But I didn’t walk in and feel like this is where Mom needs to be. I preferred a more homey atmosphere for her. I didn't like how big the facility was and how close it was to a busy highway. The main thing I didn't care for was that assisted living was in a completely separate building from memory care, which would make it a harder transition for her later on. Overall I thought it looked like a good place. It was just not right fit for my mom.

I realize that everyone is very short staffed right now and continue to have high turnover. [name removed] is amazing, she was the move in coordinator. She has since taken a different position. [name removed] in maintenance is also very kind and responsive. It would be nice for the residents that come and go to have a way to get back in the building after 6pm besides waiting for someone to maybe come answer the door. Food service/quality is absolutely horrible. Young adults working in this role with poor social skills, which doesn't work well with older people. Housekeeping is also poor in regards to individual room cleaning. Activities could also be much better. They have a new activities coordinator so hopefully this will improve as well.

We picked this community, because of the size, cleanliness, and location. The Marketing Director was amazing. I really loved it. The Activiites Director is amazing but also drives the van, cooks and the activiites are limited because they seem to be short staffed. They need improvement with the food and activites. Overall, they are very nice people, and it's a nice place.