Hawthorn Senior Living, LLC

ratings above

This person seemed to forget that we had an appointment. I called and she postponed until 3 as she was in another meeting at the time of our appointment. She invited me to come in person which I thought was inappropriate with the coronavirus. She said they do not have a virtual tour available. It's almost 3:20 now and she has not called me back for the 3:00 time that she requested....I did get a call back around 4:15. [name removed] was very nice. I doubtthiswill be the rightfit, but will continue to explore it.

Don't put your loved one at this community. The food is absolutely terrible. If you're on a cardiac meal restrictions, they are not accommodating. The food takes 2 hours to get to the residents. The rooms don't have a stove to cook your own food. I had to buy my loved one a microwave to be able to fix her own food. My loved one goes out and buys her own food to fix, since the food isn't good. The apartment is beautiful. They put the trash in the laundry room, and they only take the trash out once a week. My loved one has to wait until after 4 pm to do her laundry. The washer and dryer isn't sanitized. The Executive Director isn't friendly or helpful at all. My loved one won't ask questions to this Executive Director. I have called the main office on their family help line. Corporate has responded to my concerns, and are looking into my concerns further. Overall, we are planning on moving my loved one out of this community.

Who can tell? All activities, gatherings, meals are shut down. The food is generally OK, but with fewer choices than we expected. My sister, [name removed], arrived there at the end of July. On [date removed], she called 911 due to extreme stomach pain. Being a new resident, she didn't think to use the button caller. She ended up having surgery for an aortic aneurism. This was followed by two weeks in a skilled nursing care facility. She is recovering, but we are frightened because there is NO staff on hand overnight. We had been told that there would be someone available. Another problem is that she is wheelchair-bound and the lovely thick carpet in her room makes it difficult for her to move around. We had told the admissions staffer that she used a wheelchair, but were unable to "see" the room prior to signing the contract due to Covid19 closure. We think this should have been considered by staff upon admission. Currently, my sister is working in PT on using a rollator walker. When she arrived at her Holly Tree apartment, there was a substantial "curb" between the carpet and the kitchen flooring that she was unable to cross in the wheelchair. Maintainence removed the top piece of wood, leaving the ragged edge of the carpet exposed. It has not been repaired as of today. It is now a tripping hazard for anyone who enters, and will be a problem for her with the Rollator. The gap remains unfinished and we believe it to be dangerous. Frequent requests for repair have not resulted in repair.

If your looking for a place to take the worry away you might need to look a little harder. The facility itself is clean as well as the outside. However, the communication amongst the management staff is very poor. That’s not to say that it can’t change but from my personal experience it needs to be Seriously addressed. If you are not constantly calling You don’t get any answers and when you do get answers They’re usually not followed through on. Anyway, it could be a lot worse but it also could be much better. The staff is nice but Management could Definitely be better with it’s communication with residents, residents family’s and especially with each other.

Coming into it, thsi facility is relatively easy to move in on the first floor. Moving into the higher floors, you are confined to stairwells or a highly used elevator, so if you are moving, do not do it during lunch or dinner times because you will be held up. In regards to the food, after a month the menu items do not change, so there is not a lot of variety to choose from. They do not offer any health services either, so if your loved one needs care they should look elsewhere with more care. There are better places that offer more for the money.

Even though our loved one did not always participate in the activities they still had a lot to offer. The residents would go out on outings to different stores to shop at, they would even have entertainment groups come in and sing for the residents. The food most of the time was good, some days it was really good and other days it was just okay. Overall when you entered this community it was very nice, but the rooms could use some updating. The rooms do not have a central air unit in them so it is hard to keep the temperature regulated and comfortable.

The thing my mother has struggled with at The Highlands is that they have had a lot of staff turnover over the last year. The interactions between staff and residents could be a little better. My mother feels sometimes certain residents are singled out more than others. They have, however, done very well protecting the residents during the Covid-19 pandemic. The isolation is difficult for the residents, however it is keeping them safe. The activities are good, however they could do better. It seems like they are the same every week and no to often changed up. They could ask the residents about what they actually want to do more often, rather than repeating the same thing every week.

[Name removed] wa great and very helpful. Units didn’t have washers and dryers and my mom won’t share laundry facilities

Very inviting place. Apartments were spacious, but the materials used are really cheap. The kitchenette is very old school cheap. Same with bathroom. Lunch was ok. I felt like the serving cart, table to table, felt a little too institutional. Customizing food order wasn’t simple. The amount of food served was minimal and we waited a full hour before our order was taken. The residents seemed happy and social. I would say it’s a good place for the money. Not my top choice.

The facility is in a great location, however, the apartments are small. They only have showers in the bathrooms. There is a kitchenette and I would like a full kitchen. I was not impressed with the meal menus. I would be more comfortable is there was a nurse on staff because of my extreme asthma. I liked that there was covered parking for the residents.

I found this facility to be a bit rigid in the approach to senior living and the first overall atmosphere was not what we are looking for

This looks like the same place as Whispering Pines in Raleigh. It's a wonderful looking place, lots of windows, etc, but no real kitchen, and the same set-up with managers living on site, and dinner being like a boarding school, where you HAVE to be in your seat at a given time and then be quiet while they come in and read what is for dinner that day. Too restricted and regimented. (Also at Whispering Pines the manager was somewhat "not caring" about a lot of our issues and was almost rude about some. But that has no bearing on Bella Vista, just saying though.) Bella Vista is probably prettier because of the gorgeous setting, but still too much cookie-cutter and similar to ours here. (I love the awesome wooden floors in the apartment Tammy sent me pictures of! THAT is what an apartment should look like! Windows all over and wooden floors! LOVE IT!) Other than the whole dinner thing, and there being no real kitchen, the place itself looks real nice and I know they do a great job with the layout. You never feel lost in the halls, like at some places. It's very smartly arranged and has a nice open feeling.

Cottonwood was a nice facility and good location, but only offered independent living. I think if we are going to move my MIL that we should go to a facility that can handle longer term care if needed.

Mom lives here.Continuous roach problem in room. Staff managers friendly, restaurant service staff not so much. Facility grounds nice.One elevator for entire building of which most residents have mobility issues.Food quality is mediocre.

Very nice staff. A little older facility than I prefer.

Location good for me. Buildings looked pretty well cared for. Did not like the wall air conditioner units, nor the carpeting all over the apartment except the bathroom. Lunch was ok but nothing special.

Facility is nice, priced ok but somewhat outdated da core. Staff very helpful and professional.

Mom did not like the lack of personal washer/dryer in the apartments and also the meal times were too restricted. Also, the kitchenettes were quite limited. People were very friendly.

nice facility. Not as updated as ATRIA was. Hard to pinpoint drawbacks it just had an "older" feel, more like an "old folks home" than a vibrant place to live if that makes sense. rooms had cold feeling to them and were not very up to date. Just did not measure up, which could be why it is somewhat cheaper. did not like the "bill by the hour" caregiver feature. Seemed a little more ridged.