Hawthorn Senior Living, LLC

The reason I did not choose Carolina Estates was because the apartments do not have full kitchens and I like to cook. There is also no washer and dryer in the units, you have to walk down the hall to do all of your laundry and that would have been difficult for me.

having no experience to compare this experience with it is difficult to offer a valid review. a recent change from ownership Holiday to Hawthorn, has been negative in these ways - food less delicious, even though previous owner wasn't great - less activities, less dependable staffing (less staff) - too much time taking up with meal service. no more sessions to discuss our opinions - especially regarding food, etc and programs. in my 82 years (including college) I have never eaten so much poor food/meals

I am disappointed with this community. There is a lot of room for improvement the corporate staff are open to hearing complaints and in the process of trying to make improvements however, it has been several weeks later and we are still waiting to see improvement. The food has been terrible and the activities are very limited at this community. Overall we are disappointed with the care that we are receiving. We are keeping our options open as new senior living communities open up.

My Mother was there for [date removed]. Seen numerous Managers come and go. Few months back, Sterling Heights had a set of Managers, [name removed] and [name removed] , who were absolutely amazing! They were there for the Residents. Ran the community great and had the respect of all residents and family. Hawthorn needs to bring them back to get this back running to where it should be. [name removed] was one that ran around and never sat down to keep it all flowing. [name removed] always tended to the needs of everyone. All done with care. Step up Hawthorn and get them back.

Our family had an in person tour and we did not find the living conditions of the apartment that nice, it is older and nothing is really up to date. The largest two bedroom unit they had is extremely small. The community is clean, and the staff members were all were nice but it was just not what we were looking for. The meals were very ordinary, and they just really need to come up to par.

Food- adequate but usually tasteless, little variety apartment mine is great. Staff very good to excellent. Need night maintenance and another elevator. Trees debris is not fully covered. Speed up dining service.

We have had some growing pains, it is a newer facility and they are having a hard time retaining staff members which plays into other areas such as the activities, food services, etc. Instead of getting 3 meals a day, they changed the schedule to 2 meals, brunch and dinner. The staff have been extremely friendly and my loved one only has good things to say about them. I do think that these issues will work themselves out, so I am optimistic. It is a beautiful facility and very easy to get around.

Stone Lodge has many dedicated and capable employees trying to do their best to please, but their assignment is large for the amount of time allotted them. This is especially true of the housekeeper who always serves us in the dining room. I believe we do need improvements in our hallways. Most of our food is good, but would enjoy more variety and less pasta.

This community was awesome but it was way to expensive for us. The tour guide was not there for the appointment and no one else knew about the appointment when we arrived.

Our food could and should be more compatible to seniors. Some have false teeth and have a hard time digesting and chewing it. We made problems with some spice in the food. We have repeat of pasta food and ride with no flavor. Desserts, could be much more appealing, we need something to look forward to more ice cream!

The meals have really declined in the last two months, and there is a two-hour window of service time for the food. The residents are very accepting and the staff is very helpful and friendly. I would recommend this community as long as you know meals are an issue.

Alexis Estates is a lovely facility. It is very well appointed. It is small of course when you come from a home to an apartment it can be shocking. The advertising that they do coming from the cooperate office is not factual. They advertise independent living, but about 30-40% of the people here should be in assisted living. They do not have enough staff to assist everyone. Also the food is advertised with a great chef and 3 meals a day, which was a huge plus, but that is not the case here. The army has much better food than what is served here. The food is not presented well, and does not look good when it comes out. An evening meal on Sunday would be hot dogs and beans, which for the amount of money being spent, we should not get hot dogs and beans.

Has some of what we need but not enough

I've spoken many times to the present management, and they're always very engaging and listen to what we have to say. But some of the things aren't being handled the way they should be. The food is not up to par. My loved one tells me it's not good, and his fellow residents say the same. They serve a lot of filler, a lot of pastas, and it's not what it should be. They don't have options really. If you don't like a meal, they could probably make you a sandwich. I think for as much as we're paying, the food should be better. Also, it can take a long time for things to be fixed. The TV keeps going out, and they won't make the upgrade to cable/tv system. After being here a few months, some of the washers/dryers are still not working. Management says they're on order. But the overall facility is lovely. The layout and aesthetics are nice, and it's very clean. I think they have a lot of great activities for the residents They people are friendly. And because it's a retirement community, you can come and go as you please.

I can see my mother living at this facility. I like that the managers live on premises with 24 hour care. This facility is one facility we will keep on our list.

Activities are somewhat limited, there is a card game our loved one participates in, and our loved one was very excited to hear about the outings but unfortunately the only outings they take are to the mall for 2 hours. He does enjoy his balcony and being outside. The dining room was closed during the lock down which lasted a couple of months, but the food is just not good, accordingly to our loved one it is very salty

Make sure you know that it definitely isn't close to an assisted living facility. It's very much so independent living. So make sure that your family member is aware of that and capable of doing everything on their own. The staff were fine. Sometimes I saw the front desk treating some of the residents a bit like children, for instance getting upset if they were there a little early for dinner. I just didn't think that was necessary. But overall, they were nice enough. I would recommend them to others. The other residents seemed happy enough.