Harbor Retirement Associates LLC

My family is very happy with the care.

Great community. Love the restaurant choices. They even have a bar with liquor! They offer much more than the rest. They even have a place to walk dogs.

I work in home health and Harborchase is my favorite assisted living and memory care. They always greet me with a smile and make me feel special. They have the best hospitality.

Beautiful community! I was impressed with the fact that the salesperson knew all the staff and residents as we went through the community. They all taked to me about my granddad and asked questions. I left feeling really cared for. Can't wait to bring back my granddad.

After a difficult incident with my Mom, I began a search for a memory care facility. My son interviewed nine different facility directors. We boiled our choices down to two places and ended up selecting Facility A. Then we discovered that Facility A was not the least bit interested in helping us with moving my mother from her independent living to their facility. It was “my job” to take care of that. We were making major decisions over a three - day period with almost no knowledge of the Dallas area. The last thing on our mind was finding movers and we ASSUMED that Facility A would help us. When we found out that we had to fend for ourselves, I called our contact, [name removed] at HarborChase, our 2nd choice. Within 15 minutes they saved our bacon. They helped us plan the move, found the movers for us, and made my Mom feel welcomed even after they were told we had selected Facility A and had contacted them after hours. The folks at HarborChase were simply fantastic. They helped navigate the whole process and patiently covered the the details of contract with us. I believe that it was a “God wink” that led us to choose HarborChase. [name removed] and my mother’s memory care director, [name removed], have answered questions anytime I have called and talked to us honestly and openly about my Mother’s condition and prognosis. The movers who helped situate my Mother Into HarborChase also provided me assistance with cleaning and clearing up my Mom’s apartment. My overall experience was Five Star all the way.

My Dad lives at HarborChase and I am happy to feel a sense of relief knowing that he is safe there in case anything happens to him again. He loves the care partners and looks forward to the help they provide. They have a wonderful program called Neighbors and i hear from one of the directors weekly on how he is doing and the Executive Director also contacts me monthly to check on everything. They are also doing a great job with everything they have going on. The one thing i know about this community is that they are family now and we will walk through this chapter of his life together. No one is perfect but they are all willing to address anything that comes up!

It is a newer community that is very bright and open. The staff here does a great job with taking care of the property. From our initial meeting onward, everything has gone very well and anytime there have been issues, the staff has moved quickly to resolve it. The staff is very accessible and they do a great job communicating with us about our loved one's care. Overall, the staff have done a very good job and have met or exceeded my expectations. You do get a lot for the high price at Harbor Chase Of Mandarin.

Because of the Covid-19 pandemic, they were cleaning the community multiple times a day. There are no stains or anything anywhere in the community and it never smells bad. The senior staff are very experienced and friendly, the care giving staff changes a lot just because of the way their shifts are structured and some are more conscientious than other. If my mother gets any small injuries, they do have to bring in outside nursing staff to treat it, which has lead to a few instances of care that we weren't totally happy with. We do like the community a lot better than a nursing home because they have good amenities and activities available for all the residents. My mother has actually become more social during her stay here, participating in happy hours, special dining events, and other socially engaging activities. The grounds are also wonderful and the residents will often be brought outside when the weather is nice. My mother also has a private room, which is very spacious including the bathroom. Her room looks over the garden, there's plenty of lighting, we can decorate it to her own liking, and they provide her with cable TV. It doesn't feel institutional at all; it is very pleasant and comfortable.

Best Hospitality! I feel so safe with my mom living here, they go over and above to make sure she feels loved and has purpose each day. Each care partner makes her feel special and keeps us involved in her care.

My parents have been in three other AL facilities in the area (McKinney, Allen, Frisco) and this is far away and the best and much more than we could have hoped for after medicare to really horrible experiences with the the previous facilities while it is generally more expensive than others there's a reason for that. In every way, HC excels. They have numerous staff and they are specialized and they genuinely care. The food is amazing (their chef is fantastic). I am impressed that every time I've stepped through the front doors, there residents are out and about. Whether they're in the gym or relaxing at the bistro or enjoying a good meal in the beautiful dining room. The management and staff have all been very helpful and have in some ways gone out of their way to make my Dad's transition to the community as smooth and event-free as possible. Kuddos to them all.

We moved my mother-in-law into Harbor Chase about a month ago. She was very apprehensive but adjusted very quickly. The staff is so thoughtful and caring toward [name removed]. They make sure she is aware of the activities going on each day and check on her regularly. The best part was that they keep me informed of her progress. The Care staff is amazing and so on top of it, from nurses to caregivers. The Activities Director goes out of her way to get the residents engaged. The Executive Director is so busy but takes time to get to know all about their residents. She even helped [name removed] with setting up her tv. The Marketing team embraces you when they greet you for the first time and continues to do so every time they see you. They even set up gatherings of old friends so she doesn't feel like she misses them so much. Marie loves it there and feels so safe. I would recommend Harbor Chase to anyone. Thank you for allowing me the chance to be daughter-in-law instead of caregiver. Now I am learning to enjoy time with her again, rather than always taking charge.

Very inviting place and the staff seems very engaged. The rooms were nice and a good size. My mom liked it.

[Name removed] was wonderful and was thorough in her explanation. I found the place to be clean and welcoming. The room I felt while it had a nice layout was a bit dark. Additionally, it was pretty pricey with lots of a la carte. Given I need to leave on the weekend, it sound like a possible place for the future, but a bit further away from some central things - i.e. the mall, restaurants, etc.

The Staff at Harbor Chase could not more helpful and attentive to my 92 year young mother. I live 400 miles away and have the peace of mind that mom is in their care. The Harbor Chase has been a blessing as mom has traditioned from living on her own to her new assisted living home !

[Name removed] was an outstanding sales person. She was very knowledgeable and had all information available as we requested. [Name removed] was kind and patient with me.

Many thanks for the assistance from [name removed] CMP and [name removed] in the move for my parents into Assistant Living Apartment. We are very impressed with the facility's meals, activities and entertainment provided for its residents. Thank you again!

I would like to acknowledge [name removed]. She is outstanding. Very knowledgeable about the disease process. Very friendly. In the short amount of time she’s been I’ve seen great changes. I’m really glad my mother is at this facility. I would recommend this place to anyone.

Great experience in the memory department. Staff/management was very accommodating and helpful. This one is at the top of my list for my mother.

I visited Harbor Chase with with best friend to visit her mother. This place is amazing. Everyone is very friendly and always has a smile on their face. My friend was telling me that there was recently a change in management. She stated that it was needed change because things were not getting done. I asked her mother what she liked that best about her home, she stated activities. She told that the ED climbed on the roof to fix the AC unit on one Sunday. I was impressed to hear how wonderful this is. I will be sure to tell my friends about Harborchase of Southlake.

The staff has been excellent in helping my husband adjust to new surroundings The lobby is beautiful and relaxing. Meals are great. I am feeling we made the right choice for his care