Harbor Health Management

Good choice for our dad, right off of 694 and university in Fridley which made it nice and easy to get too. Small and quaint and family like atmosphere. The chef makes to die for dishes, staff is very friendly and loving, they do a great job keeping the place clean and orderly. We are very happy we found dad his home here!

Overall we are very pleased with choosing Watermark. The staff take wonderful care of our grandpa. He is very happy and engaging when we come to visit. The food has always been excellent when we stay and join. His apartment is a bit on the smaller side and not a lot of extra space in the community itself, but the cares and food and company is what makes this place perfect for grandpa, especially with him having dementia and he doesn't need all of the extra curricular activities and spaces! We are very happy with Watermark!

Tour was good, staff friendly. There isn’t a lot of community spaces for dad to explore. Care over amenities is what’s important and dad is getting great care here. I do appreciate seeing everyone so happy no matter what time I come in to visit. Im very happy with my decision to bring him to Watermark

Beautiful building, but expensive. Wish they would come down in price. How can any afford years of this? But I guess the poor never will get an opportunity to live somewhere nice.

The facility is new so it is very nice and in good condition. The biggest thing that I was disappointed in was the friendliness of the care giving staff members. I have seen it get better since I have been there. If you are able to move around and go to the dining hall with the other residents, your experience may be better.

This was such a wonderful community for mom to come home too. We are forever greatful for the staff! Thank you to everyone for how kind and thoughtful you all are you truly made us feel like you were our family from day one! We love you all!

We chose this place because of the staffing ratio and how cozy the community felt. The staffing ratio for every 3 residents a care provider is provided. We couldn't find that anywhere, and with out small and cozy the community felt the wait times were almost non-existent! This is exactly what we needed for mom with the kind of condition she was in. She was past the stages of playing cards and dancing and our primary concern was the cares she was receiving and how fast someone could get to her room. We made multiple visits here before we made our mind up. we even came in unannounced just to see if indeed this place really did go as smoothly as the tour made it feel, and i am pleased to say...IT DID! The staff were so friendly and inviting. The nursing staff went above and beyond to make us feel welcomed. The administrator is so kind and gentle and doesn't make you feel judged when you walk in. The nurse is very knowledgeable and the food is superb! We are so happy with our choice!

The activity planner is awesome. Exciting outings and indoor entertainment daily M-F. Fabulous. Friendly. The food is prepared for all diets, hand-made food and although it can lack flavor due to diet restrictions of salt and sugar, the food is well balanced with great portion sizes. The room size is good. The bathrooms are nice. The air conditioning is cold. The care providers are ever-changing. Their new nursing director is eager to make changes with staff training, and I am hopeful medication and health services will improve. The agency CEO is fast and supportive. Their response time for initiating support is quick, but still have long responses to complete the requested tasks. It does get frustrating. I'm not sure how this company compares to other agencies. If I wasn’t there to help my loved one, it would be much more difficult for the staff to take care of things. I help put away clothes, tidy up, ask for new foods, diaper changes and refilling the necessary products.

We have our loved one at The Harbors. The care has improved a lot in the last year with better staffing of the CNA's and less shortages. Also there were new hires for some major positions, including Director of Nursing, and activity director which have had positive results. We feel our loved one gets good care and the staff really likes her! It's so nice as she feels loved and cared for.

The staff members were very nice, but some very important things fell through the cracks due to the lack of communication. Also when it comes to the meals we wish they would of been a little more accommodating and offered different options.

I would tell others to find somewhere else. My loved one is there for dementia and they have escaped at least three times that I know of. They have been put in the hospital because of dangerously low glucoses. Their room smells, horribly, and people aren't doing anything about that. I find my loved one very wet when I come and I don't expect that. I believe on some occasions, they don't change them for bed - they just let them sleep in the clothes they're in. It's also extremely hard to get ahold of someone to talk to.

Thankful they were accommodating when we needed them. Loved the head nurse, however he left. Staff seemed rushed when taking care of the patients, I.e., when getting patients back to their rooms after meals, they didn't take enough care in getting them in the elevator. Great response from staff when looking at the place; much slower response after we were clients. The food left a lot to be desired.

With current staff there is a lot of empty promises made and very little follow through.

I was uncomfortable with this community. It seemed to be very disorganized and the tour guide was very busy and there was no one to help so that she could give a reasonable tour. THe community seemed to be very congested and dark, with tight hallways.

We don't like the foodservice now that they are being served in their room. They are understaffed. They have no activity room, the dining room is the only space they have to use. They don't do many activities. They have a beautiful outdoor patio and gazebos for residents. The halls are dark and there is no seating.

The reason why I chose this facility for my wife is that it is closer to where I live. The staff here isn’t fabulous, but they do seem to be okay. I see my wife two times a day and I’ve noticed that this community is better than one of the other places she has been. The facility itself is clean and well kept. I would recommend this facility to other families.

AVOID The Harbors. Maybe let people know that when you are told there is a nurse on-site 24/7, this is NOT true. Even the on-call nurses don't respond. No, do not put my name on review; I'm still waiting on a refund that was due a year ago July that was promised by [name removed] that I have not received; I know I won't. I gave up trying; all she says is she's checking on it and nothing happens. I hope it helps others to not choose The Harbors.

Very short-staffed, my mom smelled like pee all the time and developed horrible cradle cap. The table I bought for her disappeared and after I complained they found one that was similar. Admin was slow to respond sometimes because she had odd hours. In their defense, I think all places are short staffed, but that still makes things hard. However we loved that she had her own room and bathroom. She loved that.

The food and activities were the best part. Many of the staff were kind and doing their best but did not have adequate support, training or staffing levels. It could take an hour if receive assistance after calling for help. It was clear the executive and nursing leadership were the source of the issues. Only after we were planning to leave did the offer solutions to the ongoing issues. The residents were often soiled and clearly unbathed and the smell was horrendous. I had to bath my family member myself as she could go a month without a shower. The residents had little to no medical supervision on a regular basis. For a majority of the time the only medical professional on staff was the director of nursing and she did not check on residents unless specifically asked.

Personally, I did not like that place at all, the care was lousy. The place was not clean, they even had dead birds in the aviary there all weekend, there's really nothing I can say good about it except the food was very good and I took my husband out of there in less than two weeks could not see paying that much money for such an awful place.