Greystar

poor maintenance. Refrigerator doesn't work. I have been throwing. food every week. They have not been able to fix in two month. Every time they come I have to empty refrigerator. We are retired don't have energy to clean refrigerator. every week.

The social director, NOT A PROFESSIONAL PHOTOGRAPHER.(she took a photo of me that they used in an ad), takes hundreds of photos of us and uses them in commercial ads without asking, informing or compensating us. Lease says they can use them however they choose. Sell them? Political ads? no limit. We pay for many amenities we don’t use: aerobics, water aerobics (8 participants), yoga, booze for happy hour, the pool. Most food for events is paid for and prepared by residents. The main floor garage gate has been open/ broken for nearly 2 months. The 1st floor one was broken for a month before that. There’s security at night, but, during the day, anyone can walk in and break into cars or apartments. My apartment kitchen has very few cupboards and hardly any counter space. Downsizing? I had to get rid of many valuable items to move into this tiny apartment. These past 9 months, they’ve crammed folks into rooms maskless for activities, only suspending when COVID ravaged their staff.

Avoid yourself and don't be fooled by false offers. I know I live here. check everything yourself often and document it all. You would be wise to take photos as well. What meals?

I did not have a good experience at Destinations Spring Valley. It was very dirty when I moved in. I had to buy brushes to clean the bathroom because it smelled so bad. The stove did not work correctly. The carpets were dirty and did not reach the end of the room. I would definitely not recommend to others looking.

Staff lacks follow through and follow up. Maintenance issues tend to require multiple requests. It took two years to have one issue (involving water leak) to be fixed. Waiting 3 months now for a new fridge filter, A/C filter and two light bulbs to be replaced. People under 55 have been allowed to move in. Wish I had never moved in. Not many stay for long.

I called the phone number listed on web site. Women who answered was rude and wanted to delve into personal aspect rather than answer basic questions about community. It left me with a not favorable impression of this community.

Overpriced for the quality of apt. space and finishes. This company has a "F" rating with BBB for a reason. Monthly statements are padding with extra charges even though the rental rates are calculated - reference the "Seven Dimensions of Wellness" included in the monthly rate. NO reasonable concessions for reduction in rent even though Greystar has not delivered on the "Seven Dimensions of Wellness" for the past 5 months and is pocketing the profits! Staff does not maintain preventive maintenance or cleanliness expected for "resort style living". Activities pre-Covid-19 shut down hosted by Greystar site staff were not well hosted and offered meager offerings of cheap food and beverages. Leasing staff sit around but don't do much cleaning. Chaise lounges and surfaces are always filthy, palm trees and plantings barely alive. Leasing staff are not to be trusted - if you want to renew your lease you have to hound the staff for renewal details and they offer incentives (awful and NOT competitive for the market and building that is barely 60% full)) and apt. transfer deals then rescind the offer and you are stuck because it's too late to give 60 day notice to move elsewhere. Median age of residents is 85 and many with psychotic, frail health or wandering about lost and cannot find their apts. Emergency after hours service line is often not answered. Not a Secure or Safe place for you or your loved one. Greystar promised activities and outdoor games (land and water) but fail to follow through. Most active 55+ are so unhappy and planning to move out unless Greystar leadership corrects the issues. Leasing staff will tell you what you want to hear but be VERY wary as they omit the truth and embellish on what little they deliver.

Opinion may change when services re-open. However, even though Gov .Abbott has lifted restrictions, touted "amenities" remained closed. This is not acceptable and I am very disappointed.

Overture Providence is a joke. “The check is in the mail” is exactly how Overture Providence works. Nothing ever gets done, nothing ever gets resolved, and nothing ever goes right. The management, [name removed], is the worst so called manager there is on earth. I had to go over her head to get anything accomplished. The minute I stepped into this horrible place, I realized I had made a big mistake. There is nobody really running the building except the maintenance staff and the garbage pickup. There is nothing that suggests that this building is a 55+ residency.- NOTHING. Thank God I only stayed two months. I was ready to leave the first day. The only thing that did not go wrong were the appliances. The rent is ridiculous for this city. We were actually paying for the horrible breakfasts in the morning which I never participated in. The Continental Breakfast is packaged food, all carbs, no nutrition. I would never have my mother come to this pathetic place.

They are really nice until they get their money. Then management is just downright rude. My mother and father are 87 and weren’t felling well on move in day. They won’t give you the keys until your appointment even though your paying rent for that whole day you can’t get keys until after 11 am. Or later depending on your appointment time. They made me make repeated trips to go get her to sign documents even though I told them to have her sign everything the first trip so she could go home to rest. They expect you to unload your heavy furniture from the uncovered parking which is several buildings over. They harassed and threatened the whole 4 day move in then stole the direct tv disk stating it’s not allowed unless your grandfathered in. The leasing agent said she could get Cox or direct tv then they said you can’t get Direct TV after we had it installed. I was unloading my handicapped father and his scooter as close to the ramp to the apartment since he has Parkinson’s Disease and is very shaky and manager started screaming at me to move Immediately even though I wasn’t blocking anyone at the time. There are no handicapped parking spots for him which is required by law. They would not give a reasonable accommodation to allow me to unload him where he could get access to his home. He served in 2 wars with PTSD and has a service dog. They are requiring him to get a doctor letter to prove the dog is for emotional support which he can’t get for another two weeks because it’s hard to get an appointment. In the meantime they are being charged extra $350 plus $25 month until he can prove it. Their account shows a balance of over $700 as of today even though everything was paid when they signed the lease documents and received keys two days ago. Don’t move into this place you will regret it. It’s a nightmare once you sign on the dotted line.

Would not recommend - management is terrible!

Moved my mother in over one week ago and still no internet!

No security, no help for the elderly whom sometimes need a little extra help,. Rent to high for the complex and also, too many extras cost for living at Destination Spring .

I moved in the end of last month. Already the impression I get from office staff is that of negativity. 3 of 4. One of which, has never spoken, even to introduce herself, the manager (name??). The assist. mgr. (name??) has absolutely no people skills and a very bad attitude. As well as, being unfriendly, condescending, arrogant, rude, disrespect, and unprofessional. [Name removed], I thought was ok until I requesting maintenance to replace toilet. She actually stated the cost of a new toilet, just over $100. This was incredulous. I half thought she figured I had to pay it. I replied with the high price I pay for rent here. Clearly not worth it. Contemplating moving. All of my money will have to be refunded in full.

This community is a year and half old has already changed ownership. Apartments were very nice and spacious and light. Continental breakfast and no meal plans are currently offered on site. They've also sold the bus and now suggest to the residents to call Uber for transportation needs. This community felt more like an apartment community versus an independent senior living residence. Friendly staff, however, overall disappointing.

New owners (Overture) & Greystar 55+ in 2016-17. (Dropped the "At" from the Destinations "at" Pebble from name. Came on board with a big splash--painted the buildings, replaced burnt out exterior lights, and added a few flowers. Clubhouse had been renovated in 2016 & was closed for months. First thing new owners did was to create a 34 PAGE LEASE, & then substantially raise the apartment rents--about $50 per month. Then, they shut down the Clubhouse (again) for RE-remodeling. Next, they slowly began to pass on costs, ()customarily paid for by a rental property), on to the tenants. First, it was $10 per month more for sewer & water. Then it was $20, plus $10 more for trash. (And, don't forget you still have your own gas, electric, phone & cable bills to deal with.) This past year, the extra costs were based on the size of the apartment--not by the number of occupants. So, if only ONE person resides in a two bed-two bath apartment, they now pay an $60 EXTRA per month, PLUS the rent, & all their other utilities. Remember, this is a 55+ COMMUNITY & many residents are on limited or fixed incomes. Just recently heard a rumor that new residents are now being charged a MANDATORY one-time $750 "resort" fee for use of the clubhouse, exercise room & pool. Wonder what the monthly rent is actually covering because the apartments are just so-so and rather small. Maintenance also leaves a lot to be desired. Very unskilled. Very bad about letting the resident know that they had been in their apartment to fix problems. Work orders that require an outside vendor (which seems to be most of the time) never seem to get done--even after repeated requests are made to the office. According to their files, there are NEVER any open work orders--even though you know what you had personally asked for is still not done. I'm not sure why, but this particular property seems to be the only one of several Greystar 55+ properties that has a lot of negative reviews--& they are not all recent ones. Bad reviews go back for years. Maybe it's the overall on-site management & maintenance, because it certainly is not because of the location.--that's one of it's better features.

This is not an independent living facility. It is an expensive apartment with very few activities

Overture was still under construction and we could not locate the office when we visited.

Management represented Larkspur as a active adult community. It was in the beginning but as of late more people are moving in that should be in assisted living. The place is going down hill fast. Lots of maintenance issues that fall on deaf ears. Very disappointing. Didnt plan on living in assisted living yet.

THE RENTS PUBLISHED ARE A LIE. I AM PAYING 1250.00 FOR A ONE BEDROOM APT. THE MANAGERS ARE VERY SLOW. IF YOU ARE NOT IN THEIR LITTLE CLICK YOU ARE OUT OF LUCK. I WILL BE LOOKING FOR A NEW PLACE VERY SOON. CANNOT AFFORD THE RENT MUCH LONGER. THEY WANT PEOPLE FROM CALIFORNIA THAT WILL PAY AS MUCH AS THE OWNERS WANT. THERE ARE SEVERAL WIDOWS HERE ON SMALL INCOMES, THEY COULD AFFORD TO MOVE IN A FEW YEARS AGO BUT NOW THE RENTS ARE GOING THROUGH THE ROOF. THE ELEVATORS WORK PART TIME, IF THERE IS A FIRE AND THE DOOR IS BLOCKED YOU CANNOT GET OUT. THE SCREENS HAVE TO COME OUT FROM THE INSIDE, BUT YOU HAVE TO TAKE OUT A WINDOW TO DO THAT. THEY ALSO LOCK THE MAIL ROOM .