Greystar

We chose Larkspur at Twin Creeks because of the affordability and the larger room sizes. The bathrooms were too dark in the facility, you had to have a light to go in. We were right next to a hotel so there was quite a bit of noise. There were also lots of people outside the facility that did not belong there. The best part about Larkspur was that we made some good friends. It seemed more like a hotel here than a living facility.

On [date removed], Benbrook experienced a electrical storm that greatly impacted the safety and security of the Album Benbrook residents, namely safety doors not locking, fire doors inoperable, and rendereing 2 of 3 elevators inoperable. The most impactful for me is lack of elevator access on my side of the complex, whereas I must walk to another building to take the elevator down from my 2nd floor apartment . I have had two surgeries during this period and if not for the compassion of other residents I would have had to walk in the after-effects of anesthesia from one building to the other to get to and from my apt. I don’t place responsibility on Greystar for damage to the building or services. What is Greystar’s responsibility is how they have handled repairs. 5 weeks of "Waiting for parts" is not a legitimate response for the senior residents who depend on these services. Besides the supposed assurances of safety and convenience in this complex, I feel I am no longer afforded what I

A family member is currently a resident. The property was recently built with fantastic amenities including restaurants in the building. However, the ownership group changed with one partner dropping out and a new management company taking over. Ownership (South Bay Partners) and the management company (Greystar) are big names in multifamily housing and management. Why they cannot get this building leased-up after a year and a half, why they cannot keep the current tenants apprised of what they are doing to provide the promised amenities but rather ignore them, is beyond me. When I heard Greystar was coming in I thought it was good news. Instead, they still have an empty building with the few tenants left in the dark.

We thought Album Keller Ranch looked like a good place. They took our application deposit and then declined my loved one on the same day. However, it took three months for them to get my deposit back to me. In the end it was probably for the best. The staff was nice, and the facility was brand new, but it almost seemed intimidating. It didn't have the warmer, more homey feeling of the place we ended up at.

Hallways are long, devoid of people, cavernous feeling. Pool minuscule... could never swim laps. Could be a major fire hazard getting to exits. WAY too expensive for me... I prefer to have time alone, only socialize occasionally. Definitely not worth the money to me.

Overall the community is kept pretty clean, things seem to be in order. However, when i moved into my apartment it had not been clean yet, it was pretty dirty. I think its pretty over priced, and you do not get anywhere near what you should get with the money that is spent. Since COVID there have been barely any activities. They closed the gym and beauty salon. There is no more physical therapy either. In the last month or so they have started to try and get some activities back. The custodian quite a few times entered my apartment without permission which made me very uncomfortable since i am more susceptible to getting COVID. I was told before i moved in, if i needed help with anything i could get help from the custodian, but there would be times he would take days to help me out or sometimes never.

I do not like the location. I am a country lass and this is in a big city. I also could not go and see the apartment which means another visit. I give this a 5 out of 10.

Moved in new SHAG [date removed] - no income cap and 20% of apts subsidized and with SHAG. On [date removed] one week notice that Overture bought building and transfer was [date removed]. For a month temps ran the place, no communication from Destinations or Graystar management. All previous vendors let go by new manager and she lasted about 3 months. Building not kept clean - hallways vacuumed only once a month. Windows have never been cleaned since built. Rents have been raised without once included now are charged for. A lot of residents moving out. No confidence that Graystar, Overture, Carlyle Group know how to run this place. 80% of us are praying market rate rents and wonder where this is heading.

Supposed to be senior community; however, tenants have family living in units. Management does not enforce community rules. Kids, young adults come and go at all hours. Tenant parking not enforced. Families living in tenants take up spaces allocated for tenants. Not a "true" senior community.

Have lived here 10 months. Lots of turnover among staff/management. Swimming pool has been closed since July 13...lots of excuses from management but no resolution and no sign it will reopen any time soon. Totally unacceptable as this is one of the few 'amenities' I take advantage of.

Big disappointmenr. Tiny apartments and most amenities (pool, etc) are outdoor.Great if you live in Florida! Very overpriced for what it has to offer. Location is convenient.

My parents wanted a place to retire and live comfortably. Little did they know the rent would increase heavily after a year and promises of new carpet and new appliances would be installed at a later time. The new carpet never happened and if your wanted new appliances then your rent would increase heavily. Even if you don't get new appliances, every year the rent increases-at least by $50. Now for someone on social security that is a hefty increase. The management will tell you no the rates don't increase by much but it does. My parents could not continue to afford to pay more money every year so they gave notice and had to pay their last months rent. Now a few months later they have a collections notice for the last months rent and for damage to the carpet which the company had advised was brand new, which it wasn't. My parents didn't even get a phone call or a bill from Destinations at Alexander-just a collections notice. They advised my parents the brand new carpet which was replaced was now damaged. New carpet, that never happened. How can a senior living community take advantage of the elderly. My father is 78, really come on Destinations at Alexander. So before you consider living there, do your homework and talk to some of the residents. They will tell you the truth. There is so much turnover at this community it is so sad. The management is horrible. It's all about money and not taking care of senior citizen residents. My parents would even volunteer with activities and any help needed at the community, and this is how they are treated. Please beware. I am just trying to let you know it is now what it seems on their website.

Old, dirty, expensive and nasty staff! Maintenance does not like to maintenance and they charge for inside and outside lights and gas. Full of bugs and spiders. Parking is expensive. Smells of crap in the halls. My cable box caught on fire shortly after I moved in and my electric stove plates get too hot!

Read your lease, there are a lot of fees & add ons which you have no choices in choosing what cable company you want to watch & you do not mind sky high water bills because you pay through the apartment complex not the city water department plus other fees. Tell all your clients to carry extra rental insurance for sewer backup because I was not offered that & when ruined my nice furnishings I had no insurance to pay for it & at 73 years old I can not go back to work & but new furniture. Management did not have a clue as to how to clean up a sewer back up & just slapped a new piece of carpet on top. I tried to ask them to make sure that the foundation was cleaned, dried & new pad & carpet installed. You can not do those steps above in one day although I was told the carpet people were experts & per the manager "She was not". When they called me back that evening, the carpet was very damp. I went the next day to complain & asked for another apartment, I was told you asked for a new carpet (first they wanted to shampoo it), we gave you that & that is all we are going to do. This is closed. They have 2 daily rental apartments they rent to guests & I asked for one of those & was told they were rented out. They left me in my mold infested apartment for over six weeks. Before allowing me to move across the hall. Before I moved the manager took a week vacation & the next week was off property then it took a week to clean the apartment. When upper management found out & shared my statement with the manager the next week ( I said nothing that I hadn't told her to her face). She stated I insisted on staying there. I asked her where did she think I would stay for $150 a night, I do not have that money.

This is not an assisted living facility. There are no restaurant facilities. Folks ordered food and it was delivered by a staff member. There are minimal activities provided. The apartments are old. Some units have been renovated. Parking is a problem for visitors as there are reserved spots for residents for a fee per month. There is no nursing or medical staff at this facility. This is strictly a independent living. I would not recommend anyone over 65 with health issues to live here.

A management team shrouded in secrecy and dishonesty, residents tip toe around when things go wrong or don't work. A big letdown. Some residents have experienced flooding and some have complained about mold.

Overall we have had some good experiences at Everleigh. The facility is beautiful & well-kept & the changing evolving staff is doing their best within the Greystar constraints. However since moving in we have been subjected to some intolerant judgmental entitled RACIST tenants’ attitudes & rudeness. We have complained several times to the management office. These tenants do NOT honor nor respect other tenants’ boundaries & have made offensive insensitive comments to us! They need to mind their own business! At the same time, we have come across a few tenants who possess & display more appropriate behaviors.

Staff is useless! Very disappointed in this place! Pool heater has not worked for months. Very few activities. When they have events or meals, they run out of food. Fix pool, get some real activities besides bingo and bad bagels get togethers. Need an activity manager to follow through with ACTIVITIES. Manager does not want any problems, so sits in office with door closed.

The facility is beautiful and apartments inviting. At first impression the residents are warm and inviting too. However, there is a culture of intolerance towards anyone that doesn’t fit their narrow mold. My friend moved here in hopes of finding friendships and community. All she found was condemnations and unkindness. The other residents told her how she must dress and talk and walk. They left her nasty notes on her door and shunned her. She had to break her lease and move for her own sanity. The management did nothing to protect her. Very disappointing.

STAY AWAY FROM THIS PLACE.. Renters beware . Tons of people moving out every week. Office staff keeps changing . Bad and mainance and they don't get along with office over task. Vary unorganized.. Gates always broke. They try to get you to refer people cause price are so high. Walls are papper thin. CAN HERE YOUR NABOR .NABORS SMOAK POT IN THERE APARTMENT, NOT a GOOD place . apartment are really small. Garages always on waiting list.. all tenants that have been here a long time said it's bad management and high turn over so some politics in office and maintenance..dogs crap every where and owners won't pick it up .dog pee all over. Really gross.. ATINKS, most people move out right away. Not friendly to seniors at all. And if your disabled they talk about you and make fun of you . maintenance says every one is a weirdo right when we moved in.. they took our deposit and gave the apartment to some one else. STAY AWAY FROM THIS PLACE, BBQ ON PORCH. A FIRE VIALATION.. BAD. DONT bother