Greenlake Senior Living Communities

Best practices: We like the accessibility to management. The caregivers seem to genuinely care for the residents. The activity coordinators run almost everything else and do it well. Disappointments: Huge, constant staff turnovers. No communication monthly letter between the Executive Director and the residents. Residents are uninformed of changes in staffing, projects, menu and dining changes, and more. RN position not staffed 7 days a week. This is very concerning. Esthetically, the place looks rundown. Very dirty-looking flooring and carpet that was supposed to be replaced in July has now been moved back to "August or September." The tour promised a lot. Sadly, very little of it was delivered.

Known as Olympic Alzheimer's Residence until about a year ago, the level of virtually every aspect of the once respected specialized community, dedicated to people living with Alzheimer's and other forms of dementia has declined precipitously. From cleanliness to care - or lack thereof, to the quality of staff, activities and responsiveness to enquiries from family, Green Lake Senior Living needs to step-up significantly.

We did not have a good tour experience at Tri-Cities Retirement Inn. It seemed kind of dirty and disorganized. Also I was supposed to meet with a staff member who had scheduled another appointment during our scheduled tour and had to leave, which did not leave a good impression.

I never thought that senior living was basically a nursing home and that's what this breminded me of.very dated.i worked in this building years ago in the late 70s.hasnt really changed.you get what you pay for.i wouldn't look let my mum go there. Didn't think much of the menu.some tenants wandering looking lost like they didn't want to be.

the facility had an uncomfortable smell not overwhelming but there. We had lunch which was good and the staff were nice, but too much time was spent on his history and not focused on our needs.

First off I want to compliment the dinning room staff at this community. The chef does an amazing job with the meals and the ladies who take care of the residents at meal time could not do a better job. They have been wonderful to my loved one in that aspect and I am thankful for that. I will say that sales guy who gave us our pitch had promised us the moon and more and that has not been the story since my relative made the move. I feel like the staff are in a hurry all of the time and when the bell is rung for help it takes forever to get some assistance. The staff are very hit or miss at this place and I am just not happy with the overall experience at all. I have observed that if you are by your self and are not a hundred percent mobile to do things on your own this is not the place for you in my opinion.

This place was clean, with nice apartments and a nice patio. I was unable to get much sense of the assisted living services, and the nurse supervisor is apparently new. Also seems a little more cost effective than some. Saw exercise equip and a coffee bistro in lobby. Concerned about it being on a busy street. Memory care area seemed a dark, but clean and well appointed.

Since mym mother moved in, MULTIPLE MED ERRORS, inedible food, care not being done, filthy, RUDE ED< AED AND CEO who told me to move my mother out - and that I the son/POA wasn't a customer! POOR business practces!

At 2 am on Saturday [date removed]we find this old lady in a wheelchair in the Allie on the side of the tri-cities retirement inn outside the gate. We pull around to the front to notify the worker. We find her asleep on the couch in the lobby… informed her that her patient is in the Allie. She repeatedly said it’s not my patient. Told her.. umm well I think so and you should look. She didn’t seem concerned. I took it apon myself to show her where the patient was. She followed me through the building (I don’t know where I’m going, never been in this building before) and as soon as she saw the patient she goes “oh”. The elderly lady was thru the building door and chain link gate at 2am. My concern is this elderly lady was confused asked for her husband in a dark Allie. Cars drive so fast through this Allie. She could have been really hurt. For the employee to not be concerned is insane to me. Then I come to write a review and see it’s “a place for mom” oh no.. definitely not.

Scheduled room was given to someone else. The room received was so filthy we delayed move in day so it could be cleaned, it was not cleaned, stained carpets, old spills down the walls that looked like vomit and blinds that could not be closed on the ground floor, a 3 story building with broken elevators, no nurse on staff, when told our resident had not received her meds (chemo pills) for two days. There were other med concerns over dispensing practices. Breakfast is served at 8:30, trays for room bound residents arrived at 10:45, cold, on a soggy paper plates. Our resident did not receive dinner two evenings in a row, and when we reported the issue the 1st time an aid stated our resident declined dinner which is not true. This aide also stated she was there until 10pm…again not true. There was no one manning any of the desks on any of the floors. A med tech dispensing meds was the only one on duty. We are contacting authorities for the sake of all residents.

My spouse was a resident for 3 months and had early onset Alzheimer's. He was evaluated and we were assured they could meet his ever changing needs. We were happy with the decision and felt the facility was the best we had visited. 3 months later they advised they could not meet his needs and made up incidents regarding his behavior and he was evicted. He then spent 1 terrifying month in the hospital while we search for a better facility which thankfully we did. They do not care about the residents and have no idea how much pain they caused my spouse and family. They only care about taking in manageable residents and keeping their license. I will never refer them to anyone and have reported our horrible experiences to local caregiving companies and the Alzheimer's association

When we arrived for our tour the staff had no record of it and were not prepared to give us a tour. Well outside the grounds and building look brand new the inside looked a bit more careworn. Since we did not get it to her or even walk around the facility I cannot comment on it. But I will say I am not impressed with no follow up from them. I’m not sure why the same procedure for signing up for other tours worked and did not work for this facility.

A very nice person showed us around the property and shared good information. The property was very dated and was not a good fit for my Dad.

This complex is run-down - from the yard maintenance on the outside to the bar coming loose in the elevator. Carpets were thread bare, and all staff work on the 3rd floor (nobody to greet visitors on the main floor). The residents were not engaged (those in the community area just zoned out watching tv). It felt more like a nursing home than independent living/assisted living. I would never consider this complex.

We were referred to them and a family member had lived there several years before so when we were going around I looked at them again and it certainly hadn't improved any. It was an absolutely horrible facility and I would never ever recommend anybody there unless their needs and economic circumstance were such that they had no other options. It's just a disgusting facility with a horrible staff. The clealiness was bad, there was an odor of urine, the people looked like they were not well taken care of and then it magnified my bad experience because the individual I had spoken with to make my appointment stood me up. It was how I remembered it being before and it hadn't improved at all.

Location to close to busy traffic, no view

My mom has been abused and neglected here. She has bitten off her teeth. I have called 911 because she was slumped over at her table. They will not get help for their clients because they do not want to get caught with the injuries they have inflicted on their clients. I have witnessed injuries to the head. Black eyes. Bruising on arms. I have dropped off supplies to alleviate the problem and they never used them. They caused my mom severe tooth decay and she eats paper towels. The staff and owners let them starve. They just want the beds filled. I hope my mom is relocated to a safe and caring facility.

I came to volunteer since my recently passed loved was recently a resident there and was appalled by the lack of caring the staff gives. The smell of pee and other bodily functions (to put it nicely) is so overwhelming you can't help but feel for these poor people. Please from the bottom of my heart do not put your loved ones here!

Not sure what is more concerning. That Olympic is always understaffed, the building smells like month old pee or that they leave their residents wet. I wouldn't put anyone I loved here again. Horrible place and the management staff is one of the worst I've ever worked with.

I can only hope someone with authority reads this....This place has gone downhill very fast. There is no excitement, fun, liveliness, It not clean, the carpets are filthy, the food is not made for elderly people. Bar b que ribs cannot be eaten by most residents...........quality is very bad..........I can only think that they are hurting financially....There used to be field trips, activities, more employees, happier surroundings, now you pay the same with very different care. I am so very disappointed. .The employees look and seem tired, bored, and not happy...If something doesn't change, I am sure it will close............