Grace Management, Inc

The staff is good at working with you and are accommodating. communication is good between the staff and our family. They keep us well informed and up to date. I would recommend this community to others based on my experience.

The rooms at the community are nice, our loves room has a full kitchen. The rooms could use a little work when it comes to the lighting and the heat air is a little dry. However, overall the rooms are nice, light and airy.

Living facility OK. Food much to be desired.

It's difficult to completely judge during the pandemic. Acacia Springs has been locked down since the day my parents moved in; meals are in their rooms, no communal dining. Staff checks temps twice per day. Activities are very limited (10 only) and they don't open an additional room, so if you don't live near the activity room, you're often closed out of the activity because it fills up. Food has been not up to the standard we saw when we were checking it out. One day a salami sandwich consisted of one slice of salami and one slice of cheese; another day a tablespoon of macaroni and cheese. Other days lovely portions and meals, so we don't know if it's an inconsistency in the shipment and delivery of food supplies, or not. My parents have had ongoing issues with a toilet that keep backing up, phone and cable issues, and the staff is wonderful when they respond, but they don't always respond. So overall it's difficult; my parents were so excited to move there -- now they are not happy. I keep telling them to wait until this is over before they can really judge

THE FACILITY IS AT MAX OCCUPANCY. BUT THE CAREGIVERS ARE SHORT HANDED. NOT ENOUGH PERSONNEL TO PROVIDE TIM ELY SERVICE. BUT NOW WITH VIRS,EVEN SLOWER SERVICE/RESPONSE OF COUSE. GREAT FOOD,STILL.

They were very attentive to getting us signed up. Some details were not presented completely because of their rush. The client was not given a complete orientation and has not been satisfied with things that were not explained. They are responsive to questions and requests but limited to items in the Resident's Agreement.

I really like it here, but a change to the website has pretty much excluded anyone who is looking for an independent lifestyle. Heritage Oaks is NOT an assisted living facility, officially, but it is touted as one online. I may have to seek another living space.. I have questioned why this is, but received vague and incompete answers.

Just over two weeks since we moved in. Visited and reviewed a number of places before we chose Town Village. Staff and crew are very helpful and accommodating. Residents are very warm and friendly. Many activities. It appears this will be the right place for us.

Excellent activities, staff great

This is a very nice community and they seem to offer a lot of different amenities to the residents who are interested. The community is bright, clean and welcoming. I was not too sure that my parents would be a good fit and we felt that the pricing was a bit higher than what our budget was for my parents. I would definitely recommend coming here and taking the tour.

I was there visiting my mom and it still looks pretty good. As for the meals, the food is not the best but she is eating the meals. One of the problems we have is with her door to her apartment. It is hard for her to open the door with out some type of leverage.

We really thought that this community was exceptional. The staff was very nice and super accommodating. The people that we saw were great. The only problem was that the community was so far away from my friends family.

My mother-in-law is staying at this community and I think it could be better. She needs more nursing care. They do not offer 24 hour nurses. She is in a single room that is near a quiet hallway. At times the help she rings for is not prompt. Activities are available but my mother-in-law feels it is not suitable for her.

I am updating a review that I gave when my mom moved in a couple of years ago. While the facility is very nice, the food service has declined remarkably. The new chef is trying hard, I'm sure, but there's no weekly menu in advance, and there's a fair amount of inconsistency in food preparation (fried shrimp, hamburger, country fried steak) unless you order the specials of the day. The wait staff has IMPROVED. There is an 'attitude' that we all notice about the chef...she always tells us how good she is at the food meetings. That doesn't go over very well. They are understaffed with waiters and the food quality has declined. The front office management declines to address kitchen issues, and the 'new' chef is absent from contact with the residents. Mom thinks the issue is that they are fully leased now, and that they simply are cutting back on the quality of the food and waitstaff because of new ownership, and because they think that 'old folks' wont be as litigious as other apartment dwellers.

Very friendly, great food, clean and nice apartments, very encouraging

This is a very accommodating community they have really gone out their way to help us. They helped my father get settled in the community and have been patient with him. He really likes it here and the residents are very friendly. He participates in bingo and poker so they do have good activities keep him busy. The food is great we all went to have Easter dinner with him and they accommodated all us and there was 7 of us. It is a family friendly environment. So it is a good community for all of us.

We really like the place, the staff and amenities offered.

You get what you pay for so forget perfection. This is a modestly priced facility with a good value considering the amenities. For those in need of a secure and reasonable assisted living accommodations this is a good value. The administrative staff do a good job of managing the property and providing for the residents needs. For those who demand immediate resolution to on going repairs, gourmet food and immediate services this is not for you. Normal expectations and reasonable wait time to be served in the dining area occur. (Like most facilities of this kind). Weekends and after 5 pm, most problem may have to wait, with the exception of emergency maintenance services. On call personnel are available but being there and on call have two different meanings for residents and staff, in my opinion. The staff prides themselves on being friendly and as accommodating as possible and I would rate them good comparable to similar facilities. All businesses work within budgets but must manage expenditures commensurate with a profit margin. ( At least in the real world) I would surmise this facility is financial sound. Overall this facility has some unique and creative management personnel that will continue to improve residential favorability, stability and longevity with the current management staff.

When you first walk in the living and dining area is amazing. The rooms are nice up to date and clean. All the residents seem to be happy and so does my loved one. I haven't had her complain about anything and everything seem to be going good. The price is reasonable.

We toured this community when we were looking into senior living options for our loved ones. This seemed like a nice enough place, the staff we spoke with were all very friendly. However, the community seemed to have some overall issues with cleanliness, which was a big turn-off.