Grace Management, Inc

The community was just amazing for our family and loved ones. It was a tough time and they went above and beyond for us. I even received a refund when i was charged in error without even asking. I would recommend this community to others

It's a friendly, well-run place. The food is varied, and it's good quality. It tastes like something you'd get at a restaurant. They clean the rooms weekly. They seem to not be staffed well enough sometimes, so you have to wait a little longer if you need help. I think they have a hard time getting and keeping help just because of the way the market is right now. But they offer a lot of activities. They have an exercise class every day, and they have arts and crafts several days a week. I see posts on Facebook with pictures of things they're doing - I saw a piñata at Cinco de Mayo. It seems like there's always something going on. We've had two family members here, and we liked it well enough to put the second one here as well. They both have seemed to like it here.

During the time our loved one was there we truly had an awesome experience. They were absolutely amazing to work with, they handled our family and loved one very well. During covid when hospice was brought in they were very attentive to our family. One of the staff members had noticed one of our family members was not eating, so she went out of her way to bring her a meal. She truly just went above and beyond, the staff turnover rate is extremely low and we would recommend them to others.

Our loved one was only there for a month, but during that month our family had a wonderful experience. The staff members were so caring, and the community was kept completely spotless. Our loved one was very happy there and very happy with the meals. We spoke with other residents during that time and they also seemed very happy. It is an older person community for the most part, but it was very nice, and beautiful.

It's a wonderful place. They're very open to visitors, even through Covid. In fact, I've stayed there for a week with my family member. The only restriction was that you couldn't be out in the common areas. You were to stay in the room with your family member. And if you were out of the room for any reason, they required everybody to wear an N95 mask - staff, residents, and visitors. The staff are great. They all go out of their way to help anybody and everybody that comes in. They are always clean, washing their hands. They have great activities. They did pictures for Mother's Day, dyed eggs for Easter, and they have days where they bring in ice cream sundaes. They really keep their tenants very active. They go on walks. They brought in a pet that everybody shares, a dog name Mr. Pickles.

Portside is a beautiful facility, our experience has been great so far. The community is very clean and the staff members are great. We have been so happy. The activities are still limited in some respect due to covid, and the activities are geared toward those in memory care. However they have done a great job keeping our loved one who is more of a recluse, active and involved. They really do motivated her to get involved. The meals are home cooked, for lunch they will get chicken, vegetables, potatoes and dessert. For dinner they will do something around the same so she complains, but when my wife and I go visit we see the food and it looks absolutely delicious.

We love it. We felt the best about Beach House after touring many others. I was just there so I was able to see it in person and it is very nice and clean. I feel like my dad is a part of their family. They are very communicative, they will either text, email, or call me with any questions or concerns. They do family care conferences by phone every 3 months which is something that we really like. They have a daily sheet they get with the activities provided and what time they will be at. They provide an app so families can see what is offered as well. The staff are all very personable and caring. My dad is happy and I cannot say enough good things about them. I would highly recommend them.

I was impressed with all the different activities the community has available for the residents to participate in. There are three meals a day that are included. I believe this would be a comfortable place for someone who needs a little extra support. The receptionists are very nice and friendly.

[name removed] was great. Offered us a good price and will be talking with her soon. 22 years old but all remodeled. Concerned about step in showerl. Has supervisory license for all rooms

[named removed] was great. Offered us a good price and will be talking with her soon.

If your loved one is mobile and independent this community is located close to lots of shops. The community transportation could be better. They take everyone to different locations so the rides can be very long. I would recommend this community to others.

We've liked the friendliness and helpfulness of the staff, and the quality and size of the rooms. It's very clean and open and well maintained. It's a nice sized apartment with plenty of room. The master suite is really big, with a nice bathroom. For the money, it's just really a nice apartment. Probably the only drawback is there are no patios or balconies. But for the price and the size, it was a tradeoff. The staff have been exceptional with communication. It's been kind of limited with Covid what we've been able to see. I know that they're offering plenty of activities, I just don't know what my loved one is participating in specifically.

We chose Prestige Assisted Living because it was physically closest to us and we have lots of mutual friends who are here. They are very compassionate about taking care of each of the residents and it has been a great experience so far. They have us fill out menus in the morning and what they do serve is well done, their salads are to die for. I would recommend to others looking.

For sure it's a great place for your family member to be. They have socialization with the activities, they have balanced meals, plus they have choices if they don't like what's on the menu that day. My loved one likes that. When they're in the dining room, the staff is very accommodating to anything the residents want or need. They're just very good, and we've been pleased with them. It took a little while for her to get used to it, but she does call it home there now. The staff are all wonderful, very loving, and very caring. It's been very nice for her. And we like the fact that she has an apartment as opposed to just a room. She doesn't participate in a lot of the activities, but she really likes when they do movies and musical events the most. They give the residents a medical button to push if they need anything. They've been helpful to my loved one if she doesn't feel good on a particular day. They'll check in on her, and if she doesn't come down to dinner they'll make sure she's okay. We've experienced all good things. They did raise the prices this year. I tried to negotiate a little bit, but they weren't able to budge due to Covid. But I've heard they've done that in the past, so maybe next year.

WE chose this facility. [name removed] was a pleasure to work with. The place is beautiful. There is nothing lacking at this facility including a pool. Love the Stove and microwave and dishwasher and full fridge!. Very clean, well laid out. Looks like a great place to live. Windows everywhere including the Apartment make for a very bright and lively feeling about the facility. Many activities and places to go within the facility. Exciting place.

The setting is very noisy due to it being by the highway. The staff and Brookdale are wonderful. I have no complaints about staff. Everyone is helpful and cheerful. The community allows delivery of food for an additional cost. I feel the administrator fosters a nice and caring atmosphere here. He seems very caring anytime you talk to him. The staff seems content to work here.

My husband and I moved in to Heritage Oaks in 2017 the first week that it opened. I can not say enough about this place. Not only is it a beautiful place but the staff and all the employees here are great.

I have lived here for over 4 years. We recently had a large turnover in management which was needed, and all the staff, both remaining long timers and new, are professional, caring, devoted to quality service, and reflect that in their daily interaction with the residents both in the Inn and in the adjacent cottages. The front office is cheerful, competent, and extremely forthcoming. The food is excellent, and varied, and available throughout the day. The campus is gorgeous, the cottages are full size homes. In particular, the campus is within walking distance of the town of Orono, the University of Maine campus a few minutes drive, and the bustling city of Bangor, with its international airport, 3 miles away via highway. There's also a full course golf club within walking distance. This place has it all! I anticipate living here till the end of my life, and are comforted with the knowledge that there are assisted living and memory care facilities should I find myself in need of them.

I would recommend the community to others for their loved ones. It was perfect for my loved one and what they needed. Moving into the community has been the best thing to happen to her. The food has been delivered to the door of the resident due to the pandemic. The food is good according to my loved one. The dining room just opened back up to residents.

We chose Heritage Oaks because when we walked in it was very clean and beautiful. Connie the manager was so personable as well and they just had everything my mother needed. The apartments are very nice size with great closet space. They are willing to give you extra help when you need it which is nice. The residents are also very friendly. They do have a good variety of foods on the menu and I would recommend to others looking.