Grace Management, Inc

The only thing I would say that needs improving at Brookdale Springs Mesa is the timeliness of any maintenance that needs to get done. That is the main complaint that we have. I love that they offer activities here. The staff take the residents out shopping and for dinners. Mom does seem really happy at this facility.

You get what you pay for so forget perfection. This is a modestly priced facility with a good value considering the amenities. For those in need of a secure and reasonable assisted living accommodations this is a good value. The administrative staff do a good job of managing the property and providing for the residents needs. For those who demand immediate resolution to on going repairs, gourmet food and immediate services this is not for you. Normal expectations and reasonable wait time to be served in the dining area occur. (Like most facilities of this kind). Weekends and after 5 pm, most problem may have to wait, with the exception of emergency maintenance services. On call personnel are available but being there and on call have two different meanings for residents and staff, in my opinion. The staff prides themselves on being friendly and as accommodating as possible and I would rate them good comparable to similar facilities. All businesses work within budgets but must manage expenditures commensurate with a profit margin. ( At least in the real world) I would surmise this facility is financial sound. Overall this facility has some unique and creative management personnel that will continue to improve residential favorability, stability and longevity with the current management staff.

When you first walk in the living and dining area is amazing. The rooms are nice up to date and clean. All the residents seem to be happy and so does my loved one. I haven't had her complain about anything and everything seem to be going good. The price is reasonable.

Lisa, the manager, is awesome! She has been really good at reaching out to me and to the residents, trying to get to know everyone and getting everyone to know each other. Some of the residents are not as social as mom would like though. One area I am not entirely happy with is the activities. They have drinks and music going, but not a lot of the sort of activities I think my mom would enjoy, plus it is hard for her to get to the activities. They seem to be geared more towards partying type people. Her exercise seems to be really good, but other than that their activities could really improve. It is really a pretty facility, and her room is really nice. Looking out the window it's beautiful. There is a lot to commend the place for, but a few areas for improvement as well.

We toured this community when we were looking into senior living options for our loved ones. This seemed like a nice enough place, the staff we spoke with were all very friendly. However, the community seemed to have some overall issues with cleanliness, which was a big turn-off.

When I was looking for a senior citizen community I was mainly looking for a place that had good security, lots of activities, friendliness from both the residents and staff. I can honestly say that after living at Camellia at Deerwood for almost 2 months , they have more than filled my expectations of good living. A very satisfied resident

The staff is very friendly, but they seem yo gave a hard time keeping office staff. Whoever you need is either on vacation, out today, and no one but that specific person can help you. I have even had and continue having issues paying the monthly lease. We have had issues with the heat and air since we moved in. Also, the cable for the TV has issues. But tge have excellent food, extremely nice and do laundry very quickly. They also clean the rooms, which is nice. The doctor comes by weekly. The staff have even begun to recognize us. They do offer the rides to doctor apps in town, if you sign up fast enough, but out of town will be on your own.

Horrible food not very responsive to call lights some staff are nice hospice excellent. Seems like every where is the same

The staff, activities, food & cleanliness was outstanding. The apartment size was adequate. I didn't like the kitchen though. It didn't have a stove and oven- just a couple of burners. I hope these comments were helpful. If you want to know more, let me know.

1. 3 2. 5 3. 4 4. 3 - they missed some simple medical concerns regarding dad water retention. Was paying for help with bathing but in 3 weeks only 1 shower they helped with and other he did in his own 5. Was told some untruths with military financial help. Claimed he would qualify but fact is the first question that should be stated is if you have over [Amount Removed] saved you don't qualify. Also his points paid for were not entirely accurate. Just because he has dentures doesn't mean he needs help with them. 6. Food seemed to be good but never really talked with dad about taste. 7. He didn't really participate in any activities in his short time there but also didn't see anyone trying to get him involved either as they stated they would. 8. Don't feel the $[Amount Removed] extra payments for points was worth what they actually did for him. To me we should know what level of support they are recommending and what the breakdown is before being forced to sign the papers. They told you there were 5 levels but no breakdown on what they are. I didn't see this until after two weeks of being there and disagreed with a few points or support needed.

i'm happy here. Everybody is very nice and helpful and I don't think I'll be moving anytime soon. There are a lot of urine smells when I go by the rooms so I think that maybe that could be taken care of because it smells bad and the food is OK. When it comes to the cleaning, they don't use the dust mop under the beds or under the furniture and they don't dust around the furniture. They just do the floor. I mean the top of the furniture they do. They do the top of the refrigerator but when it comes to the furniture, they don't dust the top of the furniture. They don't have to pick up everything that's on the furniture like pictures or flowers or just go around them, but that's all I think that should be done.

Positive feedback would be the weekday med techs who really care about their residents like they're family. The front desk staff is always kind, considerate and friendly. The dining room and cleaning staff are always wonderful too. We have had some real issues with weekend med techs who do not have the same attitude as the weekly staff. We currently do not have an executive director and have been through two in the past two years. I believe we have been through five different wellness directors which has been difficult to manage and the current person is particularly challenging to work with. Overall, we have been considering whether or not to move our loved one.

I was only there, never ate a meal there loved the openness of the downstairs. The rooms are so dark and other than that it was ok. I loved the one bedroom downstairs with a patio.

Great place for Independent living, fairly self sufficient and good mobility assisted living or with means for additional private care. Cant speak for memory care. The staff will do only what they have to do for the most part but not sure that's any different than anywhere else. It is expensive but again, they all are. Read your Level of Care contract well and find out that level before signing. The ED is very fair. If it was necessary to get her involved, she took care of the problem. Keep level of care contract at hand.. you will need to refer to it.

He was only there 2 weeks before ending up in rehab. He enjoyed the environment and activities. The staff was nice. But when he fell no one called us. Days later we called to see what the protocol is and she said someone should have called. She also said that all the staff was notified and yet still never called us. My Grandpa is still in rehab 3 weeks later and not single person has called to see if he is alive. I guess because the rent check continues to come. He lived there less then 2 weeks and has already paid $[Amount Removed]. All his Doctors are tell us he will now have to go into assisted living. And if Augustine landing doesn't let him break the lease be will pay a nothing $[Amount removed] before this is over.

I would give it a three only because I had a problem with transportation to her medical appointments Other than that, the place is fine. I would recommend others

[name removed] was polite, friendly and helpful, but the expense/cost of living at the Highlands is way too much for me. Definitely an upper class place. Nice place - very expensive. Also VERY large compared to the time my mother lived there. Definitely recommended for the upper-class applicant. As I recall my mother lived in assisted living and her room was rather small compared to the same kind of rooms in the current facility.

I liked the smaller environment. The place is set up very nicely. My issue was based on an inability to get medications disbursed properly to my mom. We were there just over 14 days and 11 of those days her meds were incorrect

[name removed] our host was friendly and helpful. Residents were not very friendly. Room was small and dark. Not enough closet space. Too far from where my family lives and from the arts district. No stove burners.

We were very satisfied with the service we received even if it was only 5 days. A little disappointed that we did not receive any of the deposit/initial amenity fee back since my mom passed away 5 days after arriving. One note - their weekend and night phone service is lacking customer service- left multiple messages and no one returned my calls.