Grace Management, Inc

Good community, not as much room for my loved one to roam in memory care.

The tour itself was fine, but they didn't start on time, which put me off schedule elsewhere and was kind of frustrating. Ultimately, it seemed like a very independent community, and I just didn’t think that they would be able to offer enough support for our loved one, who would probably more help in the future.

The staff is good at working with you and are accommodating. communication is good between the staff and our family. They keep us well informed and up to date. I would recommend this community to others based on my experience.

We chose Brookdale Springs Mesa because of the attractiveness of the facility and the gal we first met with and gave us the tour, we fell in love with her she was awesome. the apartments here are very average compared to the other ones we looked into. I would tell others I think that the family members need to stay very engaged because there are some staff that you really have to stay on top of to get information you need about your loved ones. Overall, I would recommend, they have done a good job under the current conditions.

The rooms at the community are nice, our loves room has a full kitchen. The rooms could use a little work when it comes to the lighting and the heat air is a little dry. However, overall the rooms are nice, light and airy.

Living facility OK. Food much to be desired.

It's difficult to completely judge during the pandemic. Acacia Springs has been locked down since the day my parents moved in; meals are in their rooms, no communal dining. Staff checks temps twice per day. Activities are very limited (10 only) and they don't open an additional room, so if you don't live near the activity room, you're often closed out of the activity because it fills up. Food has been not up to the standard we saw when we were checking it out. One day a salami sandwich consisted of one slice of salami and one slice of cheese; another day a tablespoon of macaroni and cheese. Other days lovely portions and meals, so we don't know if it's an inconsistency in the shipment and delivery of food supplies, or not. My parents have had ongoing issues with a toilet that keep backing up, phone and cable issues, and the staff is wonderful when they respond, but they don't always respond. So overall it's difficult; my parents were so excited to move there -- now they are not happy. I keep telling them to wait until this is over before they can really judge

THE FACILITY IS AT MAX OCCUPANCY. BUT THE CAREGIVERS ARE SHORT HANDED. NOT ENOUGH PERSONNEL TO PROVIDE TIM ELY SERVICE. BUT NOW WITH VIRS,EVEN SLOWER SERVICE/RESPONSE OF COUSE. GREAT FOOD,STILL.

They were very attentive to getting us signed up. Some details were not presented completely because of their rush. The client was not given a complete orientation and has not been satisfied with things that were not explained. They are responsive to questions and requests but limited to items in the Resident's Agreement.

Just over two weeks since we moved in. Visited and reviewed a number of places before we chose Town Village. Staff and crew are very helpful and accommodating. Residents are very warm and friendly. Many activities. It appears this will be the right place for us.

Excellent activities, staff great

This is a very nice community and they seem to offer a lot of different amenities to the residents who are interested. The community is bright, clean and welcoming. I was not too sure that my parents would be a good fit and we felt that the pricing was a bit higher than what our budget was for my parents. I would definitely recommend coming here and taking the tour.

I was there visiting my mom and it still looks pretty good. As for the meals, the food is not the best but she is eating the meals. One of the problems we have is with her door to her apartment. It is hard for her to open the door with out some type of leverage.

she is doing fine for her respite and getting physical therapy from the community. The staff are pretty good people and providing the best care they can for being in a wheelchair. She has been getting 2 helpers to assist her with what she needs. She has no complaints about the meal selection and flavor, she is alright with it all. Housekeeping is keeping her room tidy, clean without misplacing any of her belongings. Brookdale was there and ready when we needed a place quickly.

My mother-in-law is staying at this community and I think it could be better. She needs more nursing care. They do not offer 24 hour nurses. She is in a single room that is near a quiet hallway. At times the help she rings for is not prompt. Activities are available but my mother-in-law feels it is not suitable for her.

I am updating a review that I gave when my mom moved in a couple of years ago. While the facility is very nice, the food service has declined remarkably. The new chef is trying hard, I'm sure, but there's no weekly menu in advance, and there's a fair amount of inconsistency in food preparation (fried shrimp, hamburger, country fried steak) unless you order the specials of the day. The wait staff has IMPROVED. There is an 'attitude' that we all notice about the chef...she always tells us how good she is at the food meetings. That doesn't go over very well. They are understaffed with waiters and the food quality has declined. The front office management declines to address kitchen issues, and the 'new' chef is absent from contact with the residents. Mom thinks the issue is that they are fully leased now, and that they simply are cutting back on the quality of the food and waitstaff because of new ownership, and because they think that 'old folks' wont be as litigious as other apartment dwellers.

Very friendly, great food, clean and nice apartments, very encouraging

This is a very accommodating community they have really gone out their way to help us. They helped my father get settled in the community and have been patient with him. He really likes it here and the residents are very friendly. He participates in bingo and poker so they do have good activities keep him busy. The food is great we all went to have Easter dinner with him and they accommodated all us and there was 7 of us. It is a family friendly environment. So it is a good community for all of us.

We really like the place, the staff and amenities offered.

We really like Brookdale Springs Mesa. They are short staffed with their caregivers. That would be the only negative. The only other thing is in the common areas some of the furniture needs updating. They have a have a really old TV and furniture. It just needs updating. Other than that it is good. The caregivers are awesome they are just stretched too thin.