Generations, LLC

My mother was at Sunrise Creek for the last year of her life. It was terrible. The director was cold and unfeeling, the prices were astronomical, and the services provided were severely lacking. She was in memory care about the last six months before she passed away and I'm so so sorry Montrose didn't have a better place for her to spend her final days. I can't speak to the change to Montage Creek, but it certainly would have to be better than Sunrise Creek was.

They suck you in with false discounts and once you are there they stick you will a lot more charges like $839 a month just to dispense pills to my mother! She could do it herself but they won't let her. Also, if you get your own meds from your own pharmacists they charge you money for that. They make you get your meds from who they say so! Obviously they are getting kickbacks from the pharmacy they make you use! Is that even legal???

We had a parent who was a resident here thank goodness we moved him.

We wouldn't recommend this place to anyone! The only good thing about them was the bus driver. He was extremely accomodating and so wonderful! If we ever needed our loved one to be picked up or taken somewhere, he was there to help! Very accomodating. Other than that, we hated it!

We weren't very happy there. The service was horrible. They were always short of help. My mother pulled the string for help and they were just really bad. She'd need help to go to the restroom and it would take them up to 45 minutes to get there and that happened a lot. She got a couple of bladder infections because of it. It was really bad. I thought it would be a lot better because it looks nice and the people seem nice but they are so understaffed. For about 99 residents they only had maybe a handful of girls trying to help everybody. I definitely wouldn't recommend it. You could never find the administrator or the nurse on staff. For the money that people pay there it's just horrible. We chose is because it was a convenient location for us and they kept it clean and tidy. They said the could do a two person transfer but they weren't truthful. They really couldn't provide that care for her. They seem to accept anybody whether they need a high skilled facility or not and they're not trained well. I know OR law doesn't require them to be certified but I don't think they were properly trained either. It was all around horrible.

So far, we're not terribly impressed. Our mother now needs adult diapers. We are told Brookdale can't provide those; the family will have to do it. Today is a holiday and she feels as though she has a UTI. we are told they can't do anything about it until tomorrow. What do people without families do? Wet their pants and suffer an extra day? We feel like we can't even leave town for the weekend!

Terrible experience at Carmel Village. Understaffed, they do not provide sufficient care.