Gemstone Senior Living

My loved one was a resident at Kincare for a short time and the experience at this facility was great. The cleanliness and friendliness were great. The care services, meals, activities and value for cost were also great. The staff was wonderful to my loved one and to me also. I would recommend this facility to family and friends.

Facility admin and staff provided thorough direction and guidance on supporting residents and their families by utlizing pisitive, effective and beneficial psychological services 1-2 times weekly. Great facility.

Overall we've had a great experience with The Gardens of Castle Hills. All of the staff are very caring except for one of the PCAs. Once I told the director about it though, she was much nicer.

The most satisfying experience with care providers, environment/conditions and food service is excellent. Management is outstanding, ideal cost benefit!

We picked this community, the size. I wanted a small community for my mother so she could have more one on one. The staff and office personnel seemed sincere. I would say go here. I really didn't get to experience this place because my loved one passed.

My mother has been at BAL for a year and has never been happier. I have not met one staff member who isn’t caring and attentive. It’s a small facility, so every staff member knows every resident well and makes sure they are taken care of 24/7. My mother is severely hearing impaired, almost blind, and uses a walker. The staff go out of their way to make sure that she feels safe and reassured. Staff are wonderful about communicating with family members, so I always know what’s going on. I never worry about my mother, even when I am out of town. The place is clean and bright, modern but cozy. Meals are good, and there are several activities throughout the week to enhance socialization, creativity, physical fitness, learning, etc. The location in the hill country is beautiful and peaceful. It is one story with front and back porches. As a geriatric psychologist who has worked in several long-term care facilities, I truly consider this place a gem. My sisters and I are so grateful for BAL!

Excellent in all ways Great food Nice atmosphere and clean knowledgeable staff

The staff is wonderful, everyone is very kind to my mother, her needs are met, I don't have to worry because she is in good care and she is happy.....which matters most.

The best part of my new home is the atmosphere is to my liking and I would like for this to continue to by my permanent home

My Ma and I were greeted at the door with masks for the patient that needed to be seen and also given a lot of needed medication refills. Every resident was happy and well taken care of staff was pleasant and offered assistance when needed.

I have power of attorney for my sister who has mental health issues. My experience as a caregiver is made more difficult because I live 200 miles away. The Gardens of Castle Hills offers different levels of care. My sister has been a resident of the "memory care" section at "The Gardens" for 4-1/2 years. I have always found the building to be clean, the atmosphere pleasant and the staff caring and responsive. I would not hesitate to recommend this facility.

My husband, who has young onset Alzheimer’s has lived atvthe facility four years, since age 63. New management bought the facility, Gave it the name Gardens at Castle Hills, and have created an excellent, home-like facility. Staff is loving, friendly, and well-trained. The Activities Director creates ongoing engaging experiences for residents and their families. Furthermore, the food is excellent and beautifully prepared. Not as important, but a wonderful feature, is the beautiful grounds.

Great care at reasonable cost , Great care at reasonable cost , Great care at reasonable cost , Great care at reasonable cost Great care at reasonable cost Great care at reasonable cost Great care at reasonable cost

We picked this community, because of the way that they were able to intect and deal with my loved one. My advice to other families, is to ask lots of questions, and get all the information that is needed. Overall, they are awesome.

I moved my 88 year old dad here about a year ago. I am so thankful for the kindness and care The Gardens provides on a daily basis. The caregivers, chef, nursing staff, owners all know him and take good care of him. Love this place!

The Gardens is just wonderful! Their staff absolutely treats my Mom like family, and are always available to help the family with any needs. Mom felt at home right away. I’m so thankful for everyone who works there!

I am so impressed with Bulverde Assisted Living!! I know my mother is well taken care of with the wonderful staff and she is so happy having her own apartment. It's great not to have to worry!

Fantastic, it is a wonderful experience. Everyone treats me fantastic.

I love the staff and they are all very nice.