Gardant Management Solutions

My mother has lived at Heritage for just a few months and I can honestly say I am not pleased with the care given. We are looking to move her elsewhere due to the lack of quality staff, especially when it comes to nursing. It seems their CNA's change on a regular basis which can be confusing for my mom. Not to mention the fact that her laundry is frequently lost, medications are not given on time and it is not uncommon for her apartment to be unclean. I used to hear nothing but good things about Heritage prior to moving mom in, I am upset as to what it has turned out to be. This age group deserves much more for the money we are paying them.

They were not my friend. It is not even assisted care. It is below that. They say it’s assisted, but it’s not. Last winter my loved one was there for six months and they – she fell, and fell, and fell- she went to the ER nine times - they wouldn’t call me. Finally she broke her back and had to go to rehab.

My loved one had been there about a year, and overall they did a good job with her care. The facility itself is well kept and clean, and the aides are friendly. My loved one was totally independent and only needed meds passed and help with showers. Although I had asked for showers at least twice a week, I had to constantly ask the nurse to make sure the aids did this. Earlier this year we had an incident that was horribly handled. My loved one fell, and an xray was taken of her foot which didn't show anything. After that, the on-staff nurse did not get directly involved. Instead she acted in a more administrative role and let the aides give her feedback. My loved one kept complaining of pain in her ankle. The nurse did not ask for an order for an ankle xray. When family members called to check on the loved one, they were assured by the nurse that she was monitoring the situation. When a family member was able to look at the loved one's leg several days later, it was obvious her ankle was in fact dislocated and broken. The family member arranged for the loved one to be taken to the hospital where surgery was performed.

No community fee. Cost is $3425/mo. Nice rooms, but only studio apt. available at this time. Not much outside for residents. Question mark about staff.

Same as onther one I toured. Dark surrounding like a nursing home reburbed to Assited living. I was toured by the maintence guy.

I didn't like it. It was very expensive and the administrator seemed pretty annoying.

I found this place worrisome. Even during my tour they weren't nice to the residents. I'm a nurse practitioner and my patients would say that they're just not nice there and when I went I saw what they were talking about. Because of their rudeness and authorotative attitude, I had to give them a 2.

It did not work out for my dad there. It wasn't as secure as it needed to be for him. He was in the assisted living and then he was moved to the memory care side which was fine. The doctor said it would be better. There was a situation that arose where he was on the second floor and was able to remove a window. He climed out on to the roof, jumped down into their courtyard and scaled their 8 ft security wall. He went to a Wallgreens and called a cab and the police had to track him down. Of course Green Tree and the police called me and let me know they found him. When I got to the community they pretty much had all his things packed and told me they couldn't care for him and he needed to leave. It was awful - not a good experience.

Only private pay. No medicaid. No nursing care. On a busy street.

Small complex with 45 apts. unfurnished, dining hall like a Bob Evans. RN and LPns on staff/bus tours, phone and cable extra; safety checks every shift and snacks.

Wouldn't be a choice - Older facility, dark except for walkway to dining hall. Big facility, concerned about integration of Mom to the rest of the population - wasn't discussed. Exterior doors left open during the day which caused a security concern. Not a requirement to check in and out when leaving the site. States 'Smoke Free' in details but were told they had a resident 'grandfathered in' - smelled smoke in the commons areas (library) and hallway on 2nd floor. Laundry facilities need to be updated and salon located in the basement was dingy and you could see the trash/lost and found area - doors were left open. Route 31 is a very busy highway with no stoplight, so big concern for residents pulling in and out of facility. Only other feedback is she told us she would be happy to take a $3,000 deposit that day to hold an apartment. This also turned us off to the facility --- shouldn't that be discussed at a later time or at least the 2nd visit?

This used to be a wonderful place but things have changed. Staffing issues continue to plague this facility to the point that I can no longer recommend them.

Upon negotiating with White Oaks, I was told by the then acting Sales Director, that when my 95 year old mother's funds were depleted in 5 months, there would be a medicaid room available at White Oaks for her. My mother moved into White Oaks on March 2, 2019. On April 3, 2019, I was informed by the new executive assistant that there would be no medicaid room available for my mother, that the waiting list was 5 years. I was told to move my mother as soon as possible. On May 4, 2019, I relocated my mother to a medicaid facility. My mother was only at White Oaks for 2 months and they would not return her $3,000.00 community fee. On May 4th, she vacated White Oaks at 10:00 a.m. and she was charged for a full day. The new executive assistant should have stood behind the commitment of the previous Sales Director. This is an unprofessional way to conduct business. Every time I visited my mother, she was sitting in front of a television. I never saw her engage in any physical activity. Half of her wardrobe of clothes are missing. I would not recommend White Oaks to my worse enemy.

We moved our Mother here thinking she would be safe. After repeated requests for her to get a life line button for her, they told us that they didn't have any that were working and had to wait for one. After being there only 3 weeks she fell in her bathroom and cried out for help. She had a brain bleed, broken hip and arm. She is now in a nursing home. Hertiage in Charleston and home office in Bradley have repeatedly lied to us about returning money that we had paid them in advance. Shameful

The staff needs to understand the definition of assistance. When residents ask for help they are often told by staff that they aren't allowed to do what they are requesting or they just refuse to do it. Food quality is poor and that is if the resident can get waited on in the dining room. Medications are often not ordered on time allowing resident to go without vital medication for days. Transportation provided to medical appointments only one day a week. If resident has issue with oxygen or even insulin you might as well look elsewhere staff is not allowed to assist with either. Housekeeping is minimal. Very disappointing.

Keepsake Village at the Hearth at Tudor Gardens is full of falls. There's not enough help to keep them safe or get your loved one changed in 30 minutes. You have to hire your own aide for consistent help.

So far I am not very happy. They haven't been very attentive. I will have to see how things are handled before making any decisions, but for now I am not very satisfied.

I was not at all happy with the communication or service regarding my father. He moved in to assisted living June 1, 2015. There was never an attempt or response to getting to know the family. Unfortunately, he was admitted to the hospital August 1, 2015 and passed away on the 8th. The nursing staff never contacted either the family or hospital with regard to his condition or status. They were completely uninvolved and unconcerned about one of their residents--completely opposite of Brookdale Senior Living, where he resided before The Fountains. During this week, two of my sisters went to his apartment to retrieve legal documents and were accompanied by a nurse. The next day, a staff member contacted our attorney stating that "His family was ransacking his apartment". HUH? Talk about poor communication--it exists among themselves as well apparently. After his passing, I contacted the Executive Director and never got a call back. When my husband and I went to clean his apartment, a nurse came by to ask if we were moving. HUH? There was not one word of condolence, a card sent, not one iota of communication. EVER. I couldn't believe it. I still can't. Funny thing was, I DID hear from staff at Brookdale Senior Living after his passing. They put up a picture--he had a full page in the Business section of the Chicago Sun-Times, to announce the loss. What a difference! Those are people who really cared and were genuinely concerned and reached out in a heartfelt way. So contrary to the coldness and indifference of The Fountains.

we were impressed when we visited, staff was great. However, once mom was in there the assistance was minimal. They would help mom get to the bathroom in the morning, then leave. Would come back 20-30 minutes later and help her dress - then leave. If she rang for help they didn't always respond. Finally - 3 weeks into her new home, she had a problem with her oxygen levels and reported it to them. They left her sitting alone and finally she called me. When I arrived 20 minutes later, she was at a level of 55 still and no one was with her. I had to find the nurse to call 911. They offered excuses but NO excuse is valid for leaving her sitting alone and crying. We will move her as soon as we can, or we will have to be there with her every day. So very disappointed in their care.

It only took a week from the time we moved in until the staff broke our contract. There has been as few as 2 staff for 80+ residents multiple times and many without an RN. The staff apparently thinks that the "no parking fire lane" sign means staff can park there making it difficult to pick up or drop off elderly residents. The food is low grade high school cafeteria food. The room rarely gets picked up or cleaned. This is a very poorly run facility and I would give negative stars if I could!