Gardant Management Solutions

Our loved one had spent several months at Carriage Court and we have to say it was a very poor experience. They have changed executive directors since then, but all of their system they have in play are not good. Everything from food, to individual service, to their follow throughs with personal care and just everything in general need to be worked on. We were paying more and receiving much less.

The staff tries, but they are sorely understaffed and over worked like every other facility.

Every time I come to visit my loved one is just sitting in her room. There is never anything going on for the residents. Whenever I go visit I have a hard time finding any staff to get any information. There has been some miscommunication with staff and they are very organized at all. When I looked at the facility at first, I really liked it because there is a great bit field in the back but my loved one has not been able to use it once and that was the main reason we sent her there. The staff try to tell me that my loved ones dog is using the bathroom inside but we know for a fact that that is not true. Overall it has not been a good experience.

Minimal help with ADLs. RN works 40 hr wk, not there nights/weekends. Family told all staff in-house but aides mostly agency = rotating strangers providing care. "Good" activities, going out somewhere are RARE. On Medicaid? [price removed] left after cable/phone, you can't go unless family pays. HUGE positive is Medicaid residents get private room. [price removed]+/mo private pay. Our big problem - LACK OF PROMISED CARE/ACTIVITIES. Treated like complainers by apathetic Administrator when we pointed out specific items in Dad's contract not being done. No 2/wk showers, aides spent under 10 mins/day interacting with him, they complained LOUDLY if he'd buzz for a little help standing up from toilet. Calendar activities a joke, shows many daily options but most are lame worksheets left on door to be done alone. Contract states care and activity plan individual to Dad's needs, never happened. Activity woman snippy when asked about activity plan. Average food. Waiting on partial refund 3 mos after move-out.

Life here used to be great and now it’s not unfortunately because I’m stuck living here

The community has had some staffing issues and the care that they have provided was sub-par at best. No communication until we told them we were leaving and I saw the director for the first time after 90+ days. The food was inconsistent and the staffing could be rude. The corporate office did listen and was able to help fix some of the issues.

We did a virtual tour with this community. We did not feel like we could get a good feel for the community that way.The staff was nice and did answer our questions

The facility is disorganized with the whole billing piece and they do not have a good payment system. They never give my loved one invoices and I would call to figure it out and it is hard to get a hold of anyone. During covid there has not been any activities to keep the residents busy so they are just sitting in their rooms. My loved one tries to make the best of it, but we have not been pleased. The required documents for move in are missing many pieces and there is no timelines. Overall, I would not recommend this facility, we have been very frustrated.

My parent currently lives at Gull Creek and has been a resident for several years. Sadly the current management company based in Chicago implemented changes that impact residents, staff retention and care. Food is very low quality, staff turnover frequency is rampant. Administration is abysmal. Recent staff hour cuts have led to poor resident care.

My mom is in memory care. My mom was there for a little over a year. Things declined over that time. They have a high turnover rate for staff. A lot of the families volunteered to do things to help. The room size was great, she had a nice room. My mom never saw a doctor while she was there only LPNs. We were never able to get a Dr. signature for our legal and medical paperwork.

While walking through I never saw residents that looked happy. They were all spread out and would be alone sitting in an area. Didn't seem like a very social happy place at all.

Upon arrival 2 residents smoking on the patio at the entrance to the building. Did not have feeling of good maintenance of facility. Tour guide not exceptional at marketing of the facility. Did not ask me to sit down and review details of pricing, just gave me the information. Not impressed.

The good things first: Lacey Creek is a newer facility that is clean and well kept. The rooms are spacious and in good condition. There are activities to keep residents busy. The not so good: Medication errors: My family member experienced medication errors several times ( in regards to amount and dosages). This I see as most troublesome. While most of the staff are pleasant, there are some who have been abrupt and rude. The building, although new, has had a breakdown of its elevators, which led to residents not being able to do some of the activities they like.

At first, I was very excited about my mom finding a facility that is fairly new and not extremely far from me. My excitement has worn off as I am beginning to see some of the faults of this place. A major issue was that the staff who are supposedly managing her meds have messed up her pills and dosages several times even after my mom informed them of the correct dosing. Very disappointing, not to mention downright dangerous, as many elderly take heart medication. Another disappointment is the staff. My mother went to the health staff office once as she wasn’t feeling well, only to be treated rudely and without compassion. I have seen staff hanging out chatting or on their phones, seems to be the norm nowadays. Although the building itself is fairly new, a set of elevators broke down almost 2 months ago and has not yet been fixed. The residents used to be able to go to the library, beauty salon, use the exercise room and watch movies in a theater in the lower level of that building. Since the elevators have broken dowm, they lost access to those activities. Disappointing considering the 5,000 per month they ask for staying there. Food quality is average to less than average. Overall, disappointing.

I do not recommend Heritage Woods unless you are highly functional. There are not enough CNA's if you need any additional care or help with taking medications or have any personal hygiene issues, dementia or memory issues. Only one CNA for each floor. If you're placed on the newer/annex wing of the complex, those residents get left out of many activities that are mainly held on the other side of the building. It's too far of a walk for some of the residents and CNA's aren't helpful with getting them over there because they are too short staffed. Felt that some CNAs are not very engaging with their residents, but found them talking to their fellow CNA's more than to their residents. Once any residents begins to have confusion or dementia they immediately have you take urine analysis which is good to check for Urinary Tract Infections, but could be used later as reason to have you moved out because your are not considered a "good fit". Found that some of the nurses were rude and unprofessional when dealing with resident's family. They were also having staffing issues for CNA's and difficulty hiring house keeping. Was paying for some services that were not being provided as promised due to staffing issues. Noticed that there were some rooms that were a revolving door with new residents that were soon moved out and replaced with another new resident. The rooms are nice and the food was very good, but you must be highly functional to live here or they will be quick to move you out.

At this point, we are looking for a new place to move my mom. I don't like the way this community does their business. They have raised the cost of the nursing care cost that my mother receives if she receives it. She is in a wheelchair and they don't have a handicap van so she can't go on any of the day trips or be taken out to lunch or doctor appointments. Mom has a lovely balcony off her room that she could go sit on and enjoy the view however she is unable to because it is locked all the time and we did not know that when we toured the community. All of the staff covers meal times so if a resident such as my mother needs something in her room she has to wait until after mealtime to be attended too I just feel that for the amount of money my mother is paying she is not getting the quality of care or services she is paying for.

My father isn't doing very well since his move to this community. We have had some issues with the care staff. He has fallen a lot, and also one of the employees [Removed] from him. I do not think this is the right fit for him, and his needs.

The facility is nice and there are a couple good aides and nurses. The rest are terrible and leave the residents unattended for hours at a time and only one or 2 aides for the entire building day after day. No body in their right mind should put their loved ones here.

My mother was only at this community for a short period of time and honestly I am not very pleased with how things went for her. She had fallen multiple times and the last time actually put her in the hospital and she could not return to this facility. I wish the staff could have provided better care to her and they where more attentive to her needs. They had told me that they could take care of her and that was obviously not the case.

Hearth at Tudor Gardens in Keepsake Village is scary. One resident yells for help ALL the time while staff and aids just ignore her. She's either shouting in the middle of the activity living room with residents around as staff text or staff leave her alone in her room yelling. Staff don't seem to care or want to work with seniors. It's troubling what care the residents receive when no one from outside is there watching.