Gardant Management Solutions

Same as onther one I toured. Dark surrounding like a nursing home reburbed to Assited living. I was toured by the maintence guy.

I didn't like it. It was very expensive and the administrator seemed pretty annoying.

I found this place worrisome. Even during my tour they weren't nice to the residents. I'm a nurse practitioner and my patients would say that they're just not nice there and when I went I saw what they were talking about. Because of their rudeness and authorotative attitude, I had to give them a 2.

Only private pay. No medicaid. No nursing care. On a busy street.

Small complex with 45 apts. unfurnished, dining hall like a Bob Evans. RN and LPns on staff/bus tours, phone and cable extra; safety checks every shift and snacks.

Wouldn't be a choice - Older facility, dark except for walkway to dining hall. Big facility, concerned about integration of Mom to the rest of the population - wasn't discussed. Exterior doors left open during the day which caused a security concern. Not a requirement to check in and out when leaving the site. States 'Smoke Free' in details but were told they had a resident 'grandfathered in' - smelled smoke in the commons areas (library) and hallway on 2nd floor. Laundry facilities need to be updated and salon located in the basement was dingy and you could see the trash/lost and found area - doors were left open. Route 31 is a very busy highway with no stoplight, so big concern for residents pulling in and out of facility. Only other feedback is she told us she would be happy to take a $3,000 deposit that day to hold an apartment. This also turned us off to the facility --- shouldn't that be discussed at a later time or at least the 2nd visit?

This used to be a wonderful place but things have changed. Staffing issues continue to plague this facility to the point that I can no longer recommend them.

Upon negotiating with White Oaks, I was told by the then acting Sales Director, that when my 95 year old mother's funds were depleted in 5 months, there would be a medicaid room available at White Oaks for her. My mother moved into White Oaks on March 2, 2019. On April 3, 2019, I was informed by the new executive assistant that there would be no medicaid room available for my mother, that the waiting list was 5 years. I was told to move my mother as soon as possible. On May 4, 2019, I relocated my mother to a medicaid facility. My mother was only at White Oaks for 2 months and they would not return her $3,000.00 community fee. On May 4th, she vacated White Oaks at 10:00 a.m. and she was charged for a full day. The new executive assistant should have stood behind the commitment of the previous Sales Director. This is an unprofessional way to conduct business. Every time I visited my mother, she was sitting in front of a television. I never saw her engage in any physical activity. Half of her wardrobe of clothes are missing. I would not recommend White Oaks to my worse enemy.

We moved our Mother here thinking she would be safe. After repeated requests for her to get a life line button for her, they told us that they didn't have any that were working and had to wait for one. After being there only 3 weeks she fell in her bathroom and cried out for help. She had a brain bleed, broken hip and arm. She is now in a nursing home. Hertiage in Charleston and home office in Bradley have repeatedly lied to us about returning money that we had paid them in advance. Shameful

The staff needs to understand the definition of assistance. When residents ask for help they are often told by staff that they aren't allowed to do what they are requesting or they just refuse to do it. Food quality is poor and that is if the resident can get waited on in the dining room. Medications are often not ordered on time allowing resident to go without vital medication for days. Transportation provided to medical appointments only one day a week. If resident has issue with oxygen or even insulin you might as well look elsewhere staff is not allowed to assist with either. Housekeeping is minimal. Very disappointing.

Keepsake Village at the Hearth at Tudor Gardens is full of falls. There's not enough help to keep them safe or get your loved one changed in 30 minutes. You have to hire your own aide for consistent help.

So far I am not very happy. They haven't been very attentive. I will have to see how things are handled before making any decisions, but for now I am not very satisfied.

I was not at all happy with the communication or service regarding my father. He moved in to assisted living June 1, 2015. There was never an attempt or response to getting to know the family. Unfortunately, he was admitted to the hospital August 1, 2015 and passed away on the 8th. The nursing staff never contacted either the family or hospital with regard to his condition or status. They were completely uninvolved and unconcerned about one of their residents--completely opposite of Brookdale Senior Living, where he resided before The Fountains. During this week, two of my sisters went to his apartment to retrieve legal documents and were accompanied by a nurse. The next day, a staff member contacted our attorney stating that "His family was ransacking his apartment". HUH? Talk about poor communication--it exists among themselves as well apparently. After his passing, I contacted the Executive Director and never got a call back. When my husband and I went to clean his apartment, a nurse came by to ask if we were moving. HUH? There was not one word of condolence, a card sent, not one iota of communication. EVER. I couldn't believe it. I still can't. Funny thing was, I DID hear from staff at Brookdale Senior Living after his passing. They put up a picture--he had a full page in the Business section of the Chicago Sun-Times, to announce the loss. What a difference! Those are people who really cared and were genuinely concerned and reached out in a heartfelt way. So contrary to the coldness and indifference of The Fountains.

we were impressed when we visited, staff was great. However, once mom was in there the assistance was minimal. They would help mom get to the bathroom in the morning, then leave. Would come back 20-30 minutes later and help her dress - then leave. If she rang for help they didn't always respond. Finally - 3 weeks into her new home, she had a problem with her oxygen levels and reported it to them. They left her sitting alone and finally she called me. When I arrived 20 minutes later, she was at a level of 55 still and no one was with her. I had to find the nurse to call 911. They offered excuses but NO excuse is valid for leaving her sitting alone and crying. We will move her as soon as we can, or we will have to be there with her every day. So very disappointed in their care.

Lack of staffing, stinks, my brother in law suffers in his feces because they do not come for hours. Last week, dinner was chili, he got a bowl of sauce with carrots, no beans or meat. Hot dogs, a bun with sauce, no dog. Food comes cold, and late. Sits in his feces waiting for assistance. Rooms are only cleaned once every 2 or 3 weeks. All his clothes sent to laundry, never come back. This is $[fee removed]. Per month. Not acceptable, families are afraid to report...

Unfortunately I did not find this assisted living location appropriate for my mother. Strong urine smells upon entry that carried through most of facility that I walked through. In trying to speak with the staff, no responses or eye contact. The overall facility I did not find well maintained. I have been to this facility in previous years. At that time upon entry the area was very attractive and welcoming. Staff then were very engaging and happy. Very unfortunate to how things are today.

The facility started out nice but went downhill during her short stay. The care level was not met and the odor was unbearable to the point of burning your eyes. Most of her personal items came up missing including clothes, shoes, bedding and even her cane. She will not be returning.

. Shame on this place and the so called people that run around this facility. Especially [name removed] (maybe a manager.. he would not give out his title). Me and my mother were moving our grandmother out of this facility! If you are familiar with this facility they have a bus lane and a car lane. The car lane so happens to be the one closest to the door and the bus lane is second one from the door. There so happened to be a car pulled up and PARKED no one in the car in the bus lane. Me and my mother were loading our van as I have a 8 month old with us. I had a mirror and few other glass items spread on the trailer putting stuff in the van that could not be broken. Mind you I’m in the lane that never has a bus in it. Two busses were waiting to load people. He came out and YELLED at my mother as she was handing me things as I was in the back of the van putting them neatly in. I heard him yelling as the bus drivers did as well. The bus driver actually helped while he was still going.

Make sure they have credentials for Memory Care as we had to remove my mother due to inattentive service and dementia misdiagnosis. They have kept my mom's [amount removed] deposit after only being there 3 months and had the nerve to charge her the same for the next months stay although we had her moved out a few days before the previous month.

They took a $[removed] plus deposit that they said was going to be applied to her last months bill but it wasn't. They then expected her to pay the last months bill. There were several other things they changed administrators three different times in the year and a half my mom was there The office staff was very nice and the desk staff was great but other than that a very difficult situation.