Gardant Management Solutions

the staff treats its residents with no respect , often [removed] their personal property. residents where left with nowhere to get help,

The aides are wonderful an the nurses are nice to as for the rest pure attitude an I had to move my mother out because they have bed bugs an didn't even tell us would never refer anyone

I am not very happy with Heritage Woods of Belvidere. They didn't taken care of him well. [removed] I wouldn't recommend this facility to anyone. I would rate them as a -1 if I could.

Female family members are not safe here. This place has forever changed our lives. I am a Registered Nurse and what happened to my loved one in their care is horrific.

My mother lived at Keepsake for 16 months. When she moved in she had no major health issues except needing oxygen 24/7, and being 90 years old. She walked with a walker, (because she didn't want to risk falling), she basically took care of herself with the exception of needing assistance with showers (again, because she didn't want to risk falling). She had never fallen prior to this time, did not have any skin issues out of the ordinary. By the time she passed away, she had skin issues so bad they would bleed on her bottom and under her breasts. The staff was aware of the Power of Attorney Health, and that the POA-H was very involved in Mother's care. I was there almost daily for a minimum of 2-3 hours at a time. The administration was instructed to not change, add, decrease or alter any of Mother's medication without consulting with the POA-H before doing so, at the the POA-H would also consult with the primary physician on any changes. Three months after Mother moved in, someone on the staff decided that one of the medications needed to be increased. No one in the family was notified, including the POA-H, prior to requesting the Doctor to authorize the change. The medication was doubled, and adversely affect her, causing her to start falling multiple times each day every day for a week. Each time she fell, she was getting large skin tears on her legs and arms, and almost in a coma. We were informed by staff that she was deteriorating and that we needed to call in Hospice care. The first visit by the Hospice nurse is when we were told about the increase in the medication. When staff was questioned as to why they had gone against family wishes - as we knew the adverse effects and could have prevented all of the devastating issues - they could/would not give us any reasonable explanation. Mother never did get back to anywhere close to what she was before they overdosed her. She never walked again, instead having to be in a wheelchair. Also, according to the facility policies, all residents are checked on every two hours (bathroom needs, hydration needs, eating, whatever). Mother was routinely left in her wheelchair for long (5-7 hours) with no one around to help her to the bathroom, consequently she sat in wet under-ware, which lead to the sores on her bottom, which lead to us having to take her to the local hospital's wound care center for treatment. Keepsake staff would not administer wound care routinely, nor follow their own protocol in taking her to the restroom routinely to help in the healing of her bottom. When the POA-H would bring up that they needed to assist her to the bathroom (over a period of months) their standard response was she is incontinent. She wasn't, if someone was around her, she would tell you she needed to go, and if someone would assist her, she went. Long story short - DO NOT PUT YOUR FAMILY MEMBER HERE UNLESS YOU ARE DESPERATE!! On several occasions the staff would ignore or misconstrue family requests/instructions. Also, the staff situation was like a revolving door. The entire 16 months Mother was there, only 2 CNA's were there the entire time. Hire one, lose two, hire two, lose three, majority of them only staying a couple of weeks. Even the Director of Nursing position changed twice. Only the kitchen staff and the Administrative staff was the same the whole time, other than the 2 CNA's. One CNA even told us they could be made to work a 20 hour shift, be off 4 hours, and have to work another 20 hour shift! That is a 44 hour time period with only 4 hours for sleep!! How well do you think those CNA's were performing after the first 16 hours? Is that even legal? It certainly isn't in the resident's best interest or safety!!

Has the third floor designated as assisted living. Strictly private pay.