Frontier Senior Living

We like that they transport to medical appointments and have lots of different activities for the residents. Communication isn't great and there have been 2 times that [name removed] was sent to the ER by ambulance and we were not informed. The base price has increased over [fee removed] in less than 2 years without any level of care change.

The friendliness at La Sonora at Dove Mountain is good. Extroverts and introverts can be in their respective zones, in the same room. The caregivers are okay, some of them are great but it is usually when they can get to you. There are so many in need at the same time. There is turnover at all levels with little to zero communication with those who foot the bill or work there. In about 18 months, there were 3 different Executive Directors and 4 or 5 different chefs. There are lots of activities, if you can find out about them. The whiteboards scattered about often do not list all outings. Some remain hidden in the signup book in the Bistro, lousy communication.

There are some really difficult patients at the Auberge. My Dad was not one of those but he was situated in their midst. I felt he needed to be in another area of the facility. I never felt there were enough care givers around. The Auberge is a large facility so helpers are literally spread very thin. It was not a very intimate/homey place for my Dad. The distance to the dining room was way too far and consequently confusing for my Dad to get there. The food however was always good and I enjoyed meals with my Dad many times. The staff, (though not enough of them), did the best they could to look after him but he was always alone somewhere in the facility when I visited. I had to track him down on several occasions. I think we could have found a better fit for him and at a better price. We were paying for skilled nursing and an on staff Dr. that didn't really seam to make any difference.

My loved one was previously a resident at Arbor Oaks Terrace Memory Care. The care was good, but the management was terrible. I had an issue with billing that is still ongoing. I can't get an answer to my many phone calls. I wouldn't recommend this facility to others.

It seems to be one of the higher priced communities and sadly the remodeling going on is been going on 6 months very depressed environment.

This facility is best for serving those with severe Alzheimer's and behavior problems. However they are under staffed currently. We have moved my father to a different facility.

Here's the challenge with the facility: 1. When my mom moved in in June 2023, we were advised that they were in the process of transferring the license of the van from another owner, but that the van service (which provides transportation to activities, doctors appointments, casinos, and shopping) would likely be operational within a month or so. The license was finally transferred around November or December, but there is no driver. As such, my mom has had to spend money out of pocket or rely on third parties to get her to the places that were promised as a part of the fee. I personally offered suggestions regarding alternatives that were not taken up. 2. There remains an issue with security. When my mom first moved to Escalente, you could freely enter at all times day and night. Now, if she leaves and returns after 8 or 9 p.m., the doors are locked and she waits at least 5 minutes for someone to come and unlock the door from the inside. There is no 24 hour security in the building. Further, I am not convinced that in the event of an emergency or fire, the residents could get out of the building without the assistance of a staff member who has to reach up to unlock the doors. 3. There are no regular, ongoing scheduled activities for the residents. Although they do have some activities, they are not conducted daily for the residents. 4. Many of the friends that my Mom made during her stay have elected to move elsewhere. To her, it feels like the place is empty and we are trying to keep her from falling into a state of depression. Since her condition has improved, it will no longer be necessary for her to live in an assisted living facility and so we are moving her

The facility administrator is unable to deal with complaints. Instead, denies that the problems exist. Housekeeping is great! Caregivers are great for the most part. Communication with family is good. The food is terrible! Tasteless with poor quality, poorly prepared, with small portions. Moving would be an option if there was a better option. Also, three of the caregivers have become like family and make it hard to leave.

Very friendly staff, the facility is well maintained. However, they could improve on encouraging residents to participate in activities. Also, they could improve on communication and follow-up with families of new residents.

I wish this negative review wasn’t necessary. We appreciate all that Coventry at Escalante provided for mom. We have a contract and we paid every cent on time, never questioned or hesitated to pay as prices went up. Mom passed on Dec 1st, we gave the keys back on [date removed] after emptying her apartment and leaving it clean. Per our contract we are owed 15 days rent as they pulled the full months rent out of her account on December 1st. We have been asking for the refund, and have complied with every request by Frontier Management, the parent company. We have not received a response since we submitted the required request. This is the last financial item to settle moms estate. Please contact me or my sister listed on the return email you recieved. If this is resolved quickly, I will write a positive review.

The staff was convincing. And the facility was nice. They will sound very accommodating until they have your loved one. She didn't have a shower for 2.5 weeks because she said she didn't want one. She was hospitalized for a life threatening UTI as a result.

Sales person lied about elevators being on generators when we looked at place. Manager [name removed] is responsive and helpful as was other sales person Lauren. All residents are very nice. Just need more help in the dining room. To go io on price with all that has happened this past year is wrong.

Staff, med techs, nursing, housekeeping are wonderful. The kitchen staff is mean and the food is disgusting. Runny, cold, too many starches. The old cook was much better. The last six months it’s gone DOWNHILL and for what we pay for this place, it needs to improve or we’ll be leaving. My mom doesn’t even eat it. The water has floating junk in the glasses too.

I wasn't impressed with Oak Hills Terrace Memory Care. They kept losing my loved one's things. They advertised how they kept them busy, but all I ever saw was that they put them in front of the TV. I did like nurse [Name removed], he tried really hard.

The staff members at Heartis Longview are very nice and genuinely seem to care about the residents living there, however they could be some room for improvement based on our experience so far.

The caregivers at Overland Court Memory Care were fine if you were there to oversee that medications are given correctly. The LPN in charge really didn't care about the residents and was indifferent to whether or not the residents received quality care. They would not be my first choice after having experienced their services because of the LPN in charge. We only picked this community because our first choice refused to take my Dad the day before we were supposed to move in. Overland Court was willing to take him at the last minute. Once there, it would have been too disruptive to him to move to another unit.

The staff was good other than that I would give them a #3 except for the quality of care he was constantly falling and even had bruises on the upper part of both ears I have the pictures the in house doctors saw him on a Tuesday morning and that evening he landed up in the emergency room and was severely dehydrated he passed away six days later but the staff was good

The place was beautiful but they were short staffed. I was there 6 weeks and my room was cleaned once. Some of the staff were very nice but others were grumpy and annoyed when you called them. The regular meals were so bad I took to ordering groceries, but some of the special order meals were good. It was very noisy particularly in my room which was near where the staff hang out to chat at 4am

Our family had an in person tour experience with Escalante at Coventry and overall we thought the tour experience was good but the rooms we were shown were just to small for our loved one and therefore was not going to be a good ft.

The meals were good. They have a good chef. With COVID still around, I understand they feel this protocols need to stay in place but it's so cumbersome and frankly annoying but we complied for safety of all. Just need more staff around. My loved one was in a difficult area of the facility and he was alone A LOT! Nobody had the time to sit for a few minutes and just have a little conversation. You won't be able to build any trust if people don't get familiar with you and I worried about some patient interactions. I felt my Dad had minimal attention to develop rapport with anyone. Those that were there were kind to us and him when they were around. They also had a terrible time keeping track of patient's personal things but I understand this can be a problem at at facility especially when they are tasked with laundry. A lot of my loved ones things (slippers for example) we never saw again. Also, This facility is a skilled nursing care situation and they have more difficult and needy patients/guests. As such, it is a little more generic in feel. I think it may not have been the ideal arrangement for my loved one, but for the most part, he was well cared for... and most residents seem to do fine. Also, because there is a physician and nurses on staff full time, the cost is quite high with the care levels added.