Frontier Senior Living

Everyone at Overland Court has been exceptionally friendly and helpful in moving my mother into the memory care center. The memory care center is pleasant and comfortable and the attendants friendly and actively engaged with the residents. Mom has settled in nicely and we are very pleased with her care.

My dad is not longer there because he got a lot worse and we had to take him out. He's in a nursing home now. When my parents were there most of the staff were pretty good. The food was horrible because they don't season it. The whole time my mom was there they didn't come in to vacuum but the staff was pretty good.

We just got him in Wednesday or Thursday of last week. One of the main things we liked about the Wentworth was that they had an available room close to the front because he can't get up stairs too well. From what I saw, the building looked pretty good. I believe I dealt with Danielle, and she was very helpful.

Residents are very friendly as are the majority of the staff. They are often out of menu items. The dining room is often overcrowded. Pets( both dogs and cats) are also very welcome by both staff and residents.

My husband was there 3 months & passed away. I can't be to positive. They need to improve on the food and individual care/assistance.

While this is a fairly good facility, I feel they are at times understaffed and the experience in actually dealing with people who suffer from dementia is severely lacking.

I find it disappointing that I have to be on top of the med techs to make sure they are giving her the correct meds, and I understood that staff would do behavioral support for her mental wellness as part of her care, since she is bipolar and agoraphobic. But, it doesn't seem that anyone drops by to visit her to provide that support. I was hoping that at least once a week someone would check in with her for an hour or so

KEEP SAKE IS TOO SHORT ON STAFF, CLOTHES AND PERSONAL ITEMS ARE SOMETIMES GIVEN TO THE WRONG PATIENT. NOT ENOUGH STAFF TO FULLY TAKE CARE OF EACH PATIENT AS THEY NEED TO BE TAKEN CARE OF. I'M THANKFUL FOR WHAT THEY DO, BUT I FEEL LIKE MY DAD WOULDN'T BE WITH US IF IT HADN'T BEEN FOR MY MOM BEING OUT THERE EVER DAY SEEING THINGS WERE DONE LIKE KEEP SAKE THEY WOULD BE.

Food has gone downhill since ownership / management change. My dad says that yesterday alone, at breakfast, they were out of coffee, orange juice, milk, eggs, and napkins. At least 3 current residents are considering moving to Watercress. The A/C has been down multiple times since my dad moved in a year ago. The security gate is frequently not working - it's become something we regularly joke about. There's an open hole in the ceiling of my dad's unit that's been left for months. It's not large, but it's still there and hasn't been addressed since the maintenance crew made the hole to repair a sprinkler in the ceiling. The elevator is frequently broken or not working. Kind of a problem since my dad is on the second floor. Staff turnover is alarming. NOTHING has been the same since management changed. Services provided for the residents have gone downhill. It has become grossly apparent that new management is only interested in their profit margins, not AT ALL in the residents.

They committed to several things when I toured that turned out to be very untrue. There were no reduced sodium meals as promised, they very poorly handled the power outages after the hurricane. The dining/ kitchen staff were very rude and could be very hateful. The transportation to appointments turned out to be less than desirable. Overall, the price is outrageous. I moved from the Landing in August. I attempted to discuss the problems more than once and also wrote a letter to the home office. It was obvious they didn't care.

I felt like they did not watch my mom as well as they should have. I paid extra for urinary incontinence, but they obviously weren't paying attention because when she ended up in the hospital right before she died, her bladder was about to rupture if you were changing diapers and things you would notice that she was not urinating. Then, when my mom passed away, she was taking to the hospital the second day of September, and then she was put in hospice and they would not refund my money. They said that I took her out of there on my own, so therefore they would not refund my money for the month of September, they said I didn't give 30 day notice

What they could improve on would be communication with guardians and follow-up on promises made to adjust care plan.

[name removed] appreciates the staff & her interactions with the staff. Areas for improvement include dining issues (food undercooked, servers aren’t always prompt in bringing food to tables). Housekeeping not always completed. Meds are usually given on time, but not always. Princeton has not had a bus for taking residents out for activities for a very long time. No trips to grocery stores, etc. [name removed] gave me [name removed] this information that I could pass on. [name removed] is [name removed] sister in law who oversees her care.

Staff inconsistent with how they treat some residents. Facility has issues with air conditioning maintenance in summer months where residents are without air all day. Recommend this be maintained in winter months. Today, gas service is down all day and limits food for today. I would recommend them however they do have some room for improvement.

The staff has changed. Lost the chef and got a cook. They lost the housekeeper and hired one. I had to clean mother's room. Charging a lot for care and feel it is overpriced. I think they are improving. Just put improving. I think it's still a good place just needs more staff evenings and weekends.

My husband was only there for 29 days. Friendliness of staff was good. Value for cost was good. I didn't eat there so not sure about food. He was on hospice so lots of care needed as he kept falling and had thin skin that needed to be bandaged everyday. They provided almost constant care before he died.

The only complaint here is that mom has had to be taken by ambulance to the ER on 2 occasions and there has been no transportation to get her home. My sister has had to come from over an hour away to bring her back to the facility. The staff is wonderful with my mom. The activities are great although mom chooses not to participate. It's just expensive but we would recommend this community to others

It's not the same place since the management change. Quality control has gone down. Food is not good anymore. Tasteless. Chicken served all the time; rarely any beef or other type of meat. There are constant issues with the security gate. Frequently must call front desk for assistance to get in. Elevator is frequently out of service. There are not enough washers and dryers for all the people that use them. Also not conveniently located on both sides of the hallways. This facility should have an emergency generator given the FREQUENCY of power outages in Kingwood. A resident died the last time the facility lost power. Wait staff in kitchen frequently must be hollered at to get their attention so residents can be waited on. Treadmills in the exercise room are for small people only. Those residents who are taller or larger cannot appropriately use them. So, free exercise equipment is not a selling point for larger individuals. And most of us who need to use them are larger.

They don't handle complaints well. They are to top heavy and need more real care staff to assist with patients. I think they had some fun activities but there was also lots of time where they were only watching TV. My loved one was only there for two weeks, but it was expensive. Make sure you use their doctor and pharmacy.

Not terribly impressed because [name removed] has been there a year and has so many issues, very sad but it's kind of late to move him at this point and we are on a waiting list but no movement as it is. I would not recommend.