Franciscan Communities, Inc

The place is nice, but they need to improve on the intake process. Very slow at getting schedules worked out suck as laundry day, room cleaning schedule, took a week to get her first shower. Messed up the billing the second month. Now everything is going smoothly, but it took too long.

It has been a good experience & staff & neighbors are very nice. The staff is very helpful. Just call their No & the reception desk will connect you to Right person

Well run, great staff and amenities, very expensive for the room size.

Staff are generally responsive and accommodating. I chose Astral because they were the only facility that does outings with the dementia patients

My mom loves it there and we are so happy we moved her The residents and staff are so friendly and helpful. Facility is beautiful and kept up really well. Maintenance staff are quick when needed and very friendly. Apartments are a great size, they have high ceilings and a lot of closet space.

Overall, it's been a pleasant experience, but the only thing they really have to improve on is the quality of their food. We really like that it's Catholic, because religion and having a relationship with God is important to our family.

The staff and administrators were very responsive to questions and concerns. I was able to attend all activities if I wanted to and sit with the group to listen to music or watch tv. They held care conferences and the whole family was welcome.

My mom needed to be in Memory Care which is where we put her. I visited her often. They had very little entertainment for those in Memory Care though. I realize that some of the people were deeper into their illness and didn't want to participate. My mother could have used a lot more attention and activities to make her stay more enjoyable. As it stands, she moved deeper and deeper into depression. She was only there from June to November. She fell on [date removed]and started going into hospitals and rehab until her death on [date removed]. The facility was clean. The food was often unidentifiable but probably nutritious. I felt like it was very understaffed. The rooms were a very nice size and the staff that I did interact with was very friendly. The overall security of my loved one was excellent. My mother was not able to wander off. It would have really been nice if they had an outdoor area that they could have wandered to though.

It's quiet, peaceful, clean. Staff is very nice and helpful. We picked this community because our Uncle is quieter and religious.

The nursing staff was excellent. Sometimes we wanted a doctor's opinion, but a doctor wasn't usually available. We needed memory care. This was by far the best value for what we could afford.

There's no reporting system i.e. does my wife participate in activities? That would be helpful to have. The staff at St. Joseph Village seems to truly care about the residents.

The Independent Living community is small, very friendly and clean. More like a home, than a facility. People who work there seem to care and always address Mom by name. The care service is a La carte and very pricey! The business office is always willing to help out with any questions you may have. I don't regret my decision to move Mom there one bit!

For respite care - Overall ok place. Bathroom door didn't close, alert button and room phone didn't work, room facing Main Street, very loud traffic. Management was helpful, but nurse got meds mixed up and almost gave mom wrong meds. Close so friends could visit. Very clean. Bilingual staff. They should have all things in working condition prior to client arrival. I probably wouldn't use them again.

Beautiful facility, many activities to participate in, everyone there is very friendly .

My loved one is currently a resident at Astral at Auburn and everything has been great for her at this facility so far. We moved her here from a different facility where things were not going as well. The cleanliness and friendliness are great. The staff, care services, meals and activities are also great. This facility is awesome. My loved one couldn't be happier. I would recommend Astral at Auburn to family and friends.

What we like the most about St. Joseph Village is that it is smaller and personal and we also like how they have bilingual staff members. We would absolutely this community for someone that wants a smaller environment for themselves or their loved ones.

The staff at Village at Mercy Creek is very friendly and they are all kind to my mother. The thing that stuck out most about this facility when we were initially looking was definitely the cleanliness of everything. I would definitely recommend Village at Mercy Creek to others looking for assisted living.

This is a wonderful place to be at. The staff is so helpful and kind. The residents are cheerful. There are activities for everyone. A bus or van to take us to the doctor and stores.

It is a wonderful place to live, safe, secure, very spiritual, clean & neat, plenty of activities, meals ok, responsive staff, a broad range of care at one facility. I would recommend to other families.

It's been a beautiful transition, from my loved ones condo living. Mostly everyone who lives there, and everyone who works there is friendly and helpful! I have already recommended a couple people to visit for their aging parents. Most importantly, they "check" on my mom twice a day using a medallion (cross) system hung on apt. doors. Also, she loves their dinner food! She's not so happy about continental breakfast. They offer shopping trips, casino outings, bingo, trivia nights, wii games, etc. They offer doctors and hair appointments within the building! Mom is in independent living, but it's nice knowing that when she needs more care like assisted living, it's only a hallway or two away. The place is pricier than others, but it's worth every penny!