Franciscan Communities, Inc

My mom did respite, she did rehab, she did nursing. It's an older building, it's worn down, it's almost a little dingy. I was not happy with it but that's just the physical aspect. On the other hand, the care is superior, we had no issues with any of the caregivers or nurses or aids. They were not willing to work with her medications right away, they said you had to go through their pharmacy and we had to pay 300 dollars outright for her incontinence care but they provided the pullups for her.

clean, residents clean, no smells at dinner time, adequate studio, bigger extra fee for meds dispensing, minimum interview but went unannounced

This community was nice but there was just another community that made more sense.

Good spot

This is a very religious community. The person I spoke to seemed quite standoffish and they were not very helpful with my questions. They do offer outings and were getting ready to go on one when I was there.

I rated administrative staff low because whenever we need help, be can't find anyone, especially after hours. There's no one to contact. Apartment size is good, cleanliness overall is good. The various sitting areas are so full of light. Yes, I would recommend this community to others

The facility has experienced a high turnover rate relying heavily on temps. Not a good situation. Food is fair to poor and always the same rotation of food. I wish there was better for her, but I'm afraid there all the same. I'd sure how much longer will be able to stay in assisted living. Needless to say it, but she would hate in everywhere. But with the staff always changing and not knowing what to do drastically decreases quality of life.

The facility is nice and my apartment is nice, however food does not meet my expectations.

Some of these ratings have to do with the fact that my dad is fighting most everything since getting there. The food was great when we sampled it prior to signing. My dad was happy with it when in assisted living, but in memory care it was not the same quality level. We did talk to [name removed] about this & she made some adjustments to diet orders (?) that seemed to help. I have been pleased when talking to daily staff. They seem to try their best to help the situation. Dad needs hearing aids charged & cell phone charged. He thinks he can do it, but doesn't. Without either of those, he can't communicate well. When he can't hear on the phone because his hearing aids aren't charged or not even in his ears that just creates more problems.

Astral at Auburn is a really nice and clean community but there are pretty much no activities going on - they could really benefit from having different games or readings

Our family had an in person experience and the setting of the community was very different, it was much more of an inner city setting and it was pretty Catholic heritage based. We just thought our loved one may of felt a little out of place.

This community is adequate. It is an older building with a small dining room requiring eating in three shifts. Not bad

If your loved one is someone who needs to be social and active I wouldn’t recommend this assisted living unti 200. I visit my mother very often and I hardly see any activities going on. I’m not sure how the activities work but I hardly see anyone. I will see the activitee aide and she seems to be on her computer more than with residents. The staff is great otherwise and I’m very happy with the care provided.

This one did not feel as warm and comfortable to us. It had great options, but we didn't get the warm "at home" feeling we got from other places.

My mother did not care for this place. It is an older facility and the hallways seemed dark. It is a long walk from an apartment at the end to go to the dining room.

There have been a few problems, one day there was no water, but they seem to handle those issues right away. It's an older building, so there are some small repairs that have been needed. They do a good job keeping it clean, and it's newly remodeled. The staff are all really friendly. They are pretty average in price. I believe they have enough activities, we're new so there aren't a lot that we have attended. The T.V. service is pretty poor, it goes out a lot. Other than that I don't really have any complaints.

I liked the caring atmosphere that I experienced here. However, the ratio of caregivers to number of residents seems too low.

As my Dad's care needs increased due to back pain, they insisted he move from assisted living to nursing as they said they couldn't handle more than one person assist where he was. We didn't think he needed that, and an epidural pain treatment ultimately confirmed that We had an overall bad experience dealing with this facility, his care was spotty.

While I have heard good things about independent living at University Place, I cannot recommend Memory Support. My husband was there for over 2 years. During this time, there were numerous changes. It took almost 2 years to find an activity director. Administrative changes occurred that removed the Director of Nursing from the immediate chain of command. CNA staff changed frequently. As my husband's dementia progressed, it became clear another facility was needed. There are better care facilities for those with Alzheimer's in the Lafayette area.

The workers are cold and uncaring and the guy in charge of the facility, should find a new job. He does not seem to take interest in anything that goes on. On a positive note, the facility is beautiful and seems to be kept very clean.