Five Star Senior Living

HeartLands made a great impression with well maintained facilities, lovely grounds, and many options for residents to remain active. We visited the independent living residences, which offered several options for type of unit, layout, and location. The common areas such as the dining room, library, barber/hair dresser and exercise/physical therapy room were clean, well maintained, and pleasant. The grounds are bautiful and offer lots of space for those that enjoy walking outdoors. A clear winner within the half a dozen communities we visited.

Very helpful and super sweet. Helped our Mom feel loved and right at home!!!

My mother-in-law spent four weeks in the Rehab to Home wing recovering from surgery. The nurses, therapists, and all support staff were extremely friendly and caring. The two less than perfect ratings were because they left her anti-embolism stockings on too long and the activities are not stimulating enough for patients who are not very incapacitated. Regardless, she was pleased enough with the overall friendliness, cleanliness, beauty, and food that she surprisingly agreed to move into independent living. While she was anxious about being alone, within a week she has blossomed and is enjoying meeting people who are her peers. The dining hall and activities she has experienced in her first week have made her a very happy person. Thank you, Pueblo Norte.

Everything has been great here so far, we're very pleased with the community! It's a nice clean place, and the staff have all been very friendly. My Mom really seems to be enjoying herself here, and if she is happy I am happy! She's had nothing but good things to say about the food, as well.

They were a nice community. They were clean and friendly. After going there we realized it wasn't the right care for our loved one, but that was just because of our individual situation. They did a good job.

I think they have been doing a good job so far. Everyone is very friendly, and they all have a smile on their face when they greet me. I am glad I did this. This was the best value of all the places I looked at.

This was a nice community and a very private location. A community more in the center of activity is preferred.

We toured this community when we were looking into care options for a loved one. This place looked very nice based on what we saw during our tour. Everyone was friendly and the facility itself was clean and attractive. We also got a chance to try the food, and it was good!

We loved them, every single piece was great. They hung the pictures, everything we needed. They are very responsive, and keep everything clean. Even out of state the communication is good with the family. The size of their apartment is enormous and the service is really wonderful. They are really, really good. They make everyone feel really, really special.

They are very good. I am very pleased with the establishment. They keep it very clean, and the staff is friendly. They respond quickly if there is ever a concern or a request. They have plenty of activities, and the food seems to be good. We chose them based on their reputation.

Caring for older people is a calling and cannot be faked. Starting with Denise,The Director,and Carried through by the entire staff is a True Kind and competent approach. I am not easy to please and am a devoted only child. I adore my 91 year old Father and am beyond satisfied with his new home..The facility,staff,level of care and especially the Food is simply the best.

My loved ones have really enjoyed living here. They love the location and feel very safe and secure. They live independently live within the community, so they do not need many of the care services offered. There is a great open atmosphere that allows residents to socialize with different types of events and gatherings. There are also transportation options to the local doctor's offices and grocery stores. They also love the food! Worth checking out!

We've been very pleased with our experience with The Wellstead of Rogers. Even during the search process they were very responsive and great with follow-up. I appreciated that they really did the research to see if they could handle my loved one's specific care needs. The staff are fabulous, they're all very caring and professional, and they keep the place looking well kept and clean.

We moved our family member here after a very unpleasant experience with another community, and it has been amazing so far. We haven't found anything wrong with it! The staff has gone above and beyond to help us and make things easy for us. They are very caring and giving. The food is phenomenal and the community is beautiful. Our family member has been there just over a month and has loved it. Definitely check it out!

Liked the fact that they paid all the utilities. Less cost than Rose Arbor (and they didn't pay all the utillites. Keca was very helpful in giving me ideas for financing

Our experience with NewSeasons at New Britain was a good one. It's a very pretty place, and they do a good job keeping it clean and well kept. It has a cheerful atmosphere, and the staff are friendly, professional, and very responsive! The only complaint I've heard from my loved one is that the food service could use improvement, meal quality is hit or miss.

My first experiences are all about the search, review, visits, and meeting the staff (directors and caregivers.) Over a few months we reviewed many, visited a few, and concluded that The Heartlands of SP offered the best value. The Heartlands folks were best able to articulate and offer a plan for my 93 year old Mom's last years. They have relationships in place with other providers to accommodate her inevitable declines. My mother will require a lot of assistance in the future, and Heartlands seems more than able to deal with all her issues. We found a lovely corner room that offers great cross ventilation, and we're allowed to decorate to suit Mom. I can not yet offer review of their care services because she has not yet moved in. I do have high hopes and expectations based on interviews with all the key staff. Also, current residents of Heartlands I spoke with expressed satisfaction, comfort, and high praise for the facility. The residents are happy; this alone has to be good.

The nursing home part of this community was excellent. My loved one wasn’t there very long, but the staff was very friendly and it was clean. The care was excellent. My loved one was planning on going into the independent living, but unfortunately, that never got to happen.

The staff really works with you to get in there. The food is good. We haven’t had any trouble with laundry services or with parking. The people that work there really stand out about this community. Residents can age in place here.

So far so good but it's only been a few days that she's been in the facility.