Experience Senior Living

Memory Care is horrible

The staff is fantastic. But, the director needs to develop people skills. Very condescending.

Look elsewhere. They need to employ more qualified staff.

My father’s care is almost non existent. Moral of staff is low with many workers being outright rude. Housekeeping says they clean room but I can tell his room is never cleaned as we do all the cleaning. The food is mostly really bad. What is on the menu is not what you get. They eat off paper plates with plastic silverware most of the time. Food is dry and unpalatable. Desserts and soup with every meal rarely come . We are looking at new places for dad as this one barely deserves one star!!

Although place appears nice all is not nice. Staffs general moral is very low some even rude. The menu they show compared to what you get is almost laughable. The food is often not edible for my dad. Dry, overcooked,undercooked and not what is on menu. Many times missing items and thrown on his table like he isn’t there.The anytime menu is a joke they are rude and don’t even want to prepare a grilled cheese for him let alone the delicacies that appear on menu.Room seldom if ever cleaned or trash emptied. My family must do it ourselves. We are definitely planning on looking elsewhere very soon!

Obviously, I liked some of the staff. There were lazy ones like everywhere else. The administrators were not warm or compassionate at all. The food in the regular dining room was okay, but in the Memory Care Unit, they had the food brought from the kitchen and by the time it was served, it was lukewarm. It also looked like a jumble of leftovers from the other dining room. The cost there is outrageous, and I don't believe that [name removed] received any better food or care there.

The facility is very nice. There were some great people like [name removed], [name removed], and a few others, but some of the staff people such as second and third shift were not as caring Also the administration was very hard to work with.

I would say don't do it by moving in here. The turnover of staff here is a troutious. All I saw them do for the memory care residents is feed them and put them in front of a television set. I didn't see any activates provided for the residents, even though there is an activities calendar.

At first appearance the place is a great place to see, its very clean and has a very nice feel as a resident would enjoy being apart of.. Then we get to the Staff When they are handling with guest they are very nice, friendly and very helpful but don't let the first impression fool you!! Residents for sure can be a bit complicating and must need patients to care for and give needed assistant to but the staff are very quick to get a need out the way So they can move on.. They are very sharp with the residence and can be a bit aggressive with no physical harm but virbally out of just regularly being annoyed... As the girls walk around in there conversations you can easily hear personal subjects with allot of content with very fawl language as close to a resident or at a front door with no hesitation... They only come to rooms for people who need walked out or for giving the residence the medications.. So what I'm including is the residence are never checked on every 2 hours as should be.. From an employee I was told in social distancing only for meal times the residence was forced to the rooms only... At any other time it was all free to sit or socializ at any time the day.... If they do social distance for residential then should be at all times... If no social distancing then freedom to the areas should be free for all residents at any time... I understand most the staff are mostly found at the desk socializing or found on social media phone .... There is no passion in the performance of the work they do.. Its only a time to take up with a check to pick up.. Not worthy.. Not a place I'd send someone who needed such type of care... Very poor performances in the staffing sections where the residence need extra care..

Zero if possible. Horrible place. The Exec Director, [name removed] alleged she was working with me since October to get my mother into Medicaid Waiver Program. Once Medicaid went through in May she said there was no Medicaid approved bed. I had to move my mother. She lied to me, would not respond to phone calls and was ignorant and dismissive to Hospice when they tried to assist. They wouldn't get my mother out of bed until after 1 pm. No breakfast, no lunch, sleeping in her own soiled bed linens. I went on several days, back to back, her clothes had not been changed and she was only eating 1 meal a day. If my brother didn't show up to feed her they just put her food in front of her, she couldn't feed herself anymore.

Be sure to thoroughly review the facility, talk to the residents and ask for a full disclosure of all fees and charges over and above the monthly rent. It may surprise you. Also find out what the monthly charge will actually cover. Don't take the sales pitch at face value.

A number of issues. Monthly billing is incorrect half the time and it is difficult to get it corrected - even when they admit they are wrong. Requests for tv assistance is ignored. Laundry service is hit or miss. Rooms are not well cleaned. While the nurses do a quality job, the head of the department, Director of Wellness does not call or email back - at all. Overall, the facility is clean. Staff is friendly, they just don't do as they promise nor follow up. The actual quality of the care received is satisfactory. The administrative staff are amiable, they just fail to do as promised. Can't trust them to do as they say, must follow up in person. My Mom likes the food and says it is very good. The costs well exceed the services provided. If a move wasn't so stressful, we would move her to a better quality Assisted Living Facility. A place that is new and can guarantee services promised will in fact be provided.

I thought we had found a nice place. Building is new clean and didnt smell like pee. We moved my dad in at about noon and had stuff more less sertled in by 2. I left to go get paperwork and lunch and my brothwr went shopping for my dad. On his way out my brother made an offhand remark about how strong my dad was still and if he grabbed you it would take 5 men to get him off. Note my brother is not primary caregiver nor poa. Instead of speaking with either me or his wife, the two responsible parties on record, Sancere took this tale of violence up to regional management. I explained that my brother exagerates and uses hyperbole to make his points. We agreed to have 24 watcher even though he had been evaluated. By 4 pm Sancere said that because he hadnt been admitted they were not going to accept him and we had to leave right then. Then after we were asked to leave they chased my dad down and gave him medications. At that point he was just some man that they were giving pills to.

You don’t get what is advertised. They advertise and told us on a tour there would be an app to keep family informed. There is nothing to keep family informed. When asked about the app that was promised we were told they were “moving away from it” - the same app they had told us about a week before in the tour. There is no platform to communicate with caregivers. I don’t even know who the caregivers are. I know the head nurse and she has been very responsive but she can only do so much. I don’t know if my Dad is eating, take his meds, participating in activities, etc. For a child in elementary school I can get a daily update but I can’t get anything here. They advertise daily emails and quarterly meetings. I haven’t heard a word about a quarterly meeting and haven’t gotten any emails to update me about my Father. It is impossible to get a call back from the executive director. For nearly [price removed] a month this place does not even come close to being worth it.

Do not be fooled by the new building and pretty decor. The management team is horrendous. They sell a pretty picture. I can speak mostly for Memory Care. If you don’t mind other residents using your loved ones’ bed as a toilet, missing clothing and bedding repeatedly, staff not obeying your strict orders on medications for your loved ones, than maybe this facility is for you. I have had enough. In the process of relocating my 90 yr old Mom. Not an easy thing to do but not left with many choices. DO NOT PLACE YOUR LOVED ONE HERE. YOU WILL HAVE REGRETS.

After seeing this facility had such bad ratings and also seeing another lovely place we felt really great about, we decided to cancel our visit with Walnut Crossing. Although we politely, but very clearly, had told them we had signed a lease elsewhere they continued to text and call asking us to come see their facility and wanting to know where we were choosing over them. It had been made clear we no longer wished to have dealings with them. Very unprofessional.

We put my mom in there a few months ago and it has been a disaster. No staff, no care, I guess no problem! Look elsewhere and don't get sucked in by the prices. You get what you pay for.

The staff is kind, but don't let that fool you. This is the most unprofessional company I've ever experienced. My family member's rent was either withdrawn late, early (causing overdraft fees), double, or never. They never seemed to be able to get their act together. I pulled my family member out after she had fallen and no one had reported it. The state got involved and Walnut Crossing has since been investigated as having violated state codes. My family member went several days in pain because the manager who saw her fall failed to follow protocol and followup with the medical staff. They also seemed to have little training with alzheimers. One evening a nurse was leaving her shift around 6, and brought my family member's night meds on the counter and said, "Don't take this now, take it tonight before you fall asleep." After about 2 minutes with alzheimers, she had obviously forgotten what the pills were for or when to take them. Then there was the time that Walnut Crossing lost an invoice that I needed to submit to the insurance. They had no paper or electronic trace of it, and didn't seem to care. There is a reason this facility is so cheap. You can't buy peace of mind for your loved one!!

Our family had nothing but problems with Demaree Crossing. The sales job was good and the facility is beautiful. However, once we moved our mother into Demaree, all valuable communication stopped. Our mother actually fell and was transported to the hospital, and we were never notified until the emergency room called to ask medical questions. During this same event, the staff put our mother into an ambulance and had no idea which hospital she was going to. We had continual miscommunication between the visiting nurse and Demaree. We were told our mother might have covid and Demaree told us she did not and the Covid test was cancelled. There were calls made to Demaree with questions, and frequently no call was returned. The only highlight to Demaree is that our mother really liked the food. When our mother was placed on hospice, we had the option for her to return to Demaree and we had no confidence that Demaree would be able to care for her even with the assistance of hospice. We chose to take weeks off work to care for our mother at home rather than have her return to Demaree.

Awful! No communication! No care! Unable to get a call back from any of my questions and concerns. Moved my parents within 6 weeks! I would not recommend this place!